Ken Garff Long Beach Honda

Extremely disappointing experience at Long Beach Honda I recently purchased a car here and the experience has been very frustrating. Throughout the entire process, I was communicating with Pablo Honda I recently purchased a car here and the experience has been very frustrating. Throughout the entire process, I was communicating with Pablo by text. Unfortunately, the dealership failed to disclose that the car only came with one key fob until the moment I was about to drive off — after all paperwork was already signed. That is something that should have been made clear upfront. After taking the car home, I also discovered that one of the windows wasn’t working properly. I reached out multiple times asking for help regarding the window issue and assistance with getting an additional key fob. No response. No follow-up. Nothing. It feels like once the sale was done, they completely stopped caring. They were quick to sell the car, but when it came to customer service afterward, they ignored my messages and concerns. This has been a very disappointing experience, and I will not be purchasing a car from this dealership again. More

Great fast and quick oil change service. Come here all the time and they are very helpful. Come here all the time and they are very helpful. More

Service, friendship, caring attention, courtesy, profesional, knowledge, experience , accurate, responsive helpful, timing, detailing, explaining, good environment profesional, knowledge, experience , accurate, responsive helpful, timing, detailing, explaining, good environment More

I just had service at Long Beach Honda and I wanted to give a shout out. The service aligned with the reservation and was completed quickly. Great job! Thanks LBH. give a shout out. The service aligned with the reservation and was completed quickly. Great job! Thanks LBH. More

Started out well the first two visits while looking at vehicles. However, after a deal was made on a particular Pilot, and we went to pick it up, Carlos SWITCHED vehicles on us! Told us everything was ide vehicles. However, after a deal was made on a particular Pilot, and we went to pick it up, Carlos SWITCHED vehicles on us! Told us everything was identical and had another employee lie to our faces that it was identical, we wanted to see the vehicle, but they said it was being washed and assured us again that everything was the same and we had to sign the agreement again. Carlos didn't even come out to talk with us for the 4 hours we were at the dealership (even though our appointment was with him) until the very end when we asked why the options included in the original agreement were not on the switched vehicle. After waiting for him to come out and explain why were not getting what he had agreed to originally, he yelled at us angrily and said we could go ahead and cancel the contract if we didn't like it! Horrible experience with Carlos and surprised when we had additional employee lying to us per Carlos. It made what started out as a great experience with Hayden, a terrible finish with Carlos. More

Extremely outdated hardball sales tactics. It feels like an 90s sales movie with men yelling at you and trying to force your hand ("always be closing"). They will not give you a price until yo It feels like an 90s sales movie with men yelling at you and trying to force your hand ("always be closing"). They will not give you a price until you walk in and will claim other dealers are trying to scam you. The finance department preys on people with bad credit and/or those who do not know how to negotiate a car deal/get overwhelmed. Stay away unless you want to play hardball or want to waste time and money. There are plenty of dealers in SoCal with transparent pricing and modern sales practices. More

Chayden is wonderful and made our experience great. My mom was the one who was getting the car and she is tough. Chayden was making her laugh and so patient with her. Overall we enjoyed our purchase at My mom was the one who was getting the car and she is tough. Chayden was making her laugh and so patient with her. Overall we enjoyed our purchase at Honda dealership. More

This dealership was amazing Thank you to Carlos and Diana for their amazing job and making my lease transition memorable, also thank you for letting us test drive suvs while we were waiting for finance and s for their amazing job and making my lease transition memorable, also thank you for letting us test drive suvs while we were waiting for finance and spending time getting to know us. Driving from Orange to Long Beach was worth the drive. I will surely refer you to friends and family. More