Ken Garff St. George Ford

I purchased a remanufactured transmission from Ford back in November of 2019 for my 1995 Ford F-350. The transmission came with a 3 year 30k mile warranty. In September of 2021, with less than 8k miles th in November of 2019 for my 1995 Ford F-350. The transmission came with a 3 year 30k mile warranty. In September of 2021, with less than 8k miles the transmission failed. We had the truck towed to St. George Ford in September of this year. The transmission was still within its original warranty and St. George Ford agreed to replace the transmission with no cost. While they were performing service on my truck my wife was told the warranty on the new transmission would be limited to 12 months / 12k miles. We have this in recording and by several different individuals. See attached. When I picked up my truck shortly, thereafter they did not provide any paperwork. I had no evidence the transmission was new or if the old transmission was repaired. In addition I did not receive any documentation or warranty for the work completed. I was however told that it was a brand new remanufactured transmission. I asked for the original documents and warranty that were discussed between my wife and the service manager at St. George Ford. The service manager was out of the office that day. I was told to contact him the next day to obtain such records. The next day I called and spoke with service manager Danny. He agreed we had a 12 mo 12k warranty and he also told me that it would be extended to any Ford dealership in the U.S if I had any issues. I mentioned to him that without supporting paperwork I would not be able to produce necessary records, should any issues occur within the next 12 months. Danny also mentioned that he thought the original transmission was put together wrong. I asked if he would email me a copy of the warranty and documentation, in which he agreed. I did not hear anything from St. George Ford for over 5 business days so I decided to follow up with a phone call. I was not able to get through to the service manager so I left a voicemail. Later that day Jason from St. George Ford called me back and left a voicemail stating the new transmission would not receive any warranty at all. We tracked down a woman by the name of Tina at Ken Garff corporate (In Salt lake), who is over the GM at St. George Ford and his district within other Ken Garff dealerships. She was ultimately concerned and assured my wife that she would speak with the GM and a resolution would be made. Several weeks later we received a call from the GM at St. George Ford. Once again he stated that we were promised a warranty in error. It was an unfortunate mistake by the management at St. George Ford. If you listen to the attached recording you will hear the individual attest that he looked in the policy and procedures manual and it stated that we were entitled a warranty. St. George Ford nor Tina at Ken Garff will return our calls. I feel that they are not confident my transmission will last 12 mos 12k miles. I only want what I was promised. I NOW have my paperwork and see that the transmission that was sent to Ford from warranty was not the same transmission that was put into my truck. They are the most corrupt company. I really wish they would be exposed. More

I have been in with my truck that I actually purchased there. Each time I’ve been charged $150 + and told they can get my truck to do what I’ve brought it in for. It’s not like a small detail. You’ll be d there. Each time I’ve been charged $150 + and told they can get my truck to do what I’ve brought it in for. It’s not like a small detail. You’ll be driving and the blind spot system defaults, then depending on the day you get a a variety of things that happen or all of them most the time. The radio won’t work, the air/heat stops working, running boards cease to operate and then you get a message that navigation system isn’t working and told to get it to your local dealer. For what??? To have Ford certified incompetence take more of my money??? This is not just my truck, there is an entire forum dedicated to this and some suggestions of how other service providers have repaired it. Do you think after offering this solution to read this forum on my phone was accepted or they wanting to look at it as a possible solution? Of course not... why solve a problem so you stop making money🤷‍♀️ So if there are any good mechanics out there and are willing to actually repair this, More

They are awful. If you care at all about the customer being taken care of after buying then go to a different dealer. The management is as bad as the lower employees. I will never buy here again. being taken care of after buying then go to a different dealer. The management is as bad as the lower employees. I will never buy here again. More

I bought a new Lincoln in Colorado as there were no dealers in Utah, Arizona, Nevada or Idaho who could get a Hybrid. Salesman and I worked for about four months trying to find a dealer who could get o dealers in Utah, Arizona, Nevada or Idaho who could get a Hybrid. Salesman and I worked for about four months trying to find a dealer who could get one and would work with these guys, none found. I talked with the Service manager asking if he could take care of a new Aviator Grand Touring PEHV Hybrid and he said no problem. I told him it had to come from an out of state dealer who could sell one, he said no problem. So I ordered it, took seven months to get built and delivered to the Colorado dealer. On the trip home, it developed some significant "pulling" issues with the steering. Stopped by the dealer the next day and a young man drove it, but nothing appeared to be wrong. Turns out the tires needed "breaking in" according to the Owner Manual which I found later, tech had no clue. Next trip in, the wipers were really chattering in one direction. Internet searches revealed a common problem with chattering wipers. Service writer looked at my car and said "this has film on the windshield, not our problem. I explained that it was a UV filter and installed by the selling dealer, still no dice. Third trip in was to have an electric trailer brake controller installed. Service guys standing around the writers desk xxxxxxxxxxxx asked if the controller was made by Lincoln? I said no, Lincoln does not make any controllers for their cars even though they sold tow packages and mine has a $500 factory tow package. Reply was that if it was not made by Lincoln, they would not install the controller. Fourth trip was for an oil change as I had a light show up on the dash saying to get the oil changed. I drove into the Express lane at 3PM on a Wednesday afternoon. bay was empty except for an employee pickup parked in the shade. Three lanes wide, four deep possible in that area. I sat there for probabley ten minutes and finally someone walked out to my car. I asked him if I could get the oil changed, he asked if I had an appointment. This didn't sit very well with me as this dealership sends me advertising material about service specials and such all the time saying among other things "oil changes done with no appointment needed" and they'd done that with my Ford Explorer one time right after I moved here. I traded that vehicle in on the Aviator about one month later. Somewhat incredulous, I asked if he was saying they would not change the oil without an appointment. He told me they'd been really busy as I was looking around the drive through that was empty. I said "yeah I can see that...." He offered to go into the service desk and see how long it would be and if I could get an appointment. I left. See the comment about about someone who drove 30 miles for an appointment to get their oil changed and the dealer turned him down saying they were "really busy and didn't have time to change the oil so the customer should come back another time. Need I say more????? More

I'm taking my business to Cedar City Ford. I had a major issue with my truck fixed a few weeks ago. There was a problem with the repair. I called Cedar City Ford to ask for a solution. They assured me that issue with my truck fixed a few weeks ago. There was a problem with the repair. I called Cedar City Ford to ask for a solution. They assured me that the repair was warrantied and said that the Ford dealership in St George could take care of it. Ken Garff Ford told me that was a lie and that I would have to pay then get reimbursed. He (the service writer) took an adversarial attitude and said that the only dealership that would warranty the repair was the dealership that made the repair. Oh and that it would be 2 weeks before they could even look at it in any circumstance. I said that after being spoken to like this I was tempted to just take it somewhere... anywhere else. He told me that I should do that and hung up on me. I'm a small business owner. I know that if I treated my customers like that I wouldn't be in business for very long. I love the Ford brand but this dealership's customer service could cause me to switch... More

Scheduled oil change. Drove 30 miles to appointment to be told they were too busy come back another time. Apparently tried to call me 15 minutes to cancel! Piss poor customer service. told they were too busy come back another time. Apparently tried to call me 15 minutes to cancel! Piss poor customer service. More

Service stinks I have only used this dealership once for service on my daughter's car. ONCE WAS ENOUGH! Never again to return. Made an online appointment for a Tue I have only used this dealership once for service on my daughter's car. ONCE WAS ENOUGH! Never again to return. Made an online appointment for a Tuesday morning with specific instructions on work needed and call before repairing. Left the car in the lot Monday night. At 3 pm on Tuesday, still no word on status, so I called, Chase had to check the status and would call back, told him to call my husband. At 5 pm, still no call to my husband so he called Chase, who again had to check the status. Part needed was no longer made by Ford and at that time of day the parts person would be leaving and unable to find what the car needed so we had to wait til 1st thing the next morning. Wednesday around 2pm husband called again to find out the status, this time we did not need a part, but just some debris that was blocking the switch (same switch that needed to be replaced the day before). At that time told husband the airbag light was on...which was news to us. Told husband that airbag light did not come on next time they drove the car, no authorization for them to investigate this problem, since this was all news to us, we had the car there for the emergency brake only. Needless to say, when I picked the car up there were diagnostic charges for the airbag light and removing sensors to discover a rebuilt title...which we already knew. When I told the person at the counter that was not authorized she said that Chase would have to return a call to us on Thursday regarding that issue. I guess Chase forgot to call us, it's been over a week. It's ok Ken Garff, like I told the gal that checked me out, we won't be back. If I could give zero stars I would. But across the street, Toyota dealer/service is TOP NOTCH! Maybe they could help you guys out More