Ken Garff Stadium Nissan

Own a Pathfinder that has been having a battery problem. Have taken it to Stadium Nissan twice in the past 6 months which resulted in their inability to find the problem. Finally had a local auto shop take Have taken it to Stadium Nissan twice in the past 6 months which resulted in their inability to find the problem. Finally had a local auto shop take a look. They found the problem and advised me of the simple fix. When I presented my case to the service manager at Stadium Nissan and requested a reimbursement for services not rendered, he checked the service log and stated that the mechanic tightened a cable. Not the problem, not the fix. Due to the crack mechanics actions and the lenghts they went to fix the problem - you guessed it - no reimbursement. If you buy a vechicle from Stadium Nissan pray you don't have an electical problem. More

By and far, the worst customer service I have ever had. When walking into this dealership it is very hard to get recognized as needing help. Employee's just look at you and carry on with their personal di When walking into this dealership it is very hard to get recognized as needing help. Employee's just look at you and carry on with their personal discussions. Ashley (or Amber) in the service department is rude and one of the worst people I've dealt with in a customer service situation. She treats you like she is doing YOU a favor. Not only this, but they/she told me my truck had 6 oil leaks, and that my truck was empty of oil. The strange thing is I didn't have a DROP of oil in my garage where the truck sits for 15 hours a day. She then quoted me $4500 for this "repair". After picking my truck up I paid my $75 for them to tell me this, checked the oil..it was fine, and drove my truck to a different mechanics. Told him a few issues I had but didn't mention "the oil leaks". Turns out that I didn't have ANYTHING wrong with my truck. Not a thing. They charged me $0 for this as "they didn't do anything, so why would they charge me". More

DON"T GO HERE!!! Do NOT GIVE THEM ANY BUSINESS! They lie, cheat and steal from their customers. I had a horrible experience there and will never go back! My brother and I purchased a Nissan Maxima her lie, cheat and steal from their customers. I had a horrible experience there and will never go back! My brother and I purchased a Nissan Maxima here and they made all the promises in the world to get us into speak with finance. They lied about the price of the car, they said they would give us floor mats, and get some of the leather fixed. Once we spoke to the finance man it was a different story. First they played the whole "sorry my salesman told you that price, we need have been having problems with that" BS and then once we mentioned the leather and Floor mats he told us to write it on the sale and initial it. He told us to come back in 2 weeks and he will have it all done for us. Sure enough we come back in 2 weeks and they say we wrote that on and they have never seen that. I looked at the man straight in the eyes and said (very loudly in front of current customers thinking of purchasing a car there)"How are you going to look at me in the eyes, straight to my face and lie to me?". Then the man said "Dude, you know how many people i meet a day?" as if he didn't remember. Then i pointed out that if he didn't remember how does he remember not telling us to write it on the bill of sale. Finally after arguing for a short while the owner sent someone over to shut us up so to speak. They gave us everything we wanted and it came out of the sales manager's paycheck from what I understand. Anyway, don't do business here, you will regret it. More

I went to stadium Nissan without my husband and got treated like I had no idea what I was talking about just cause I am a woman. They were rude and pushy. I did my research on the car and pricing and t treated like I had no idea what I was talking about just cause I am a woman. They were rude and pushy. I did my research on the car and pricing and their prices were rediculous and they said it was high because of the demand. On a VERSA? You've got to be kidding me! DONT GO TO STADIUM NISSAN. They used to be called Douglas and they almost got shut down for ripping people off!!! My friend bought her car from them and she ended up owing $13,000 more than what they told her she would on her lease. I bought my versa from Tustin Nissan and I'm very glad I didn't give stadium nissan my business. Tustin Nissan was extremly helpful and friendly and gave me the BEST car buying experience ever. More

This dealership was previously Douglas Nissan, it has undergone an ownership change. I read all of the reviews for Douglas Nissan and my experience was exactly the opposite. I called the day before I undergone an ownership change. I read all of the reviews for Douglas Nissan and my experience was exactly the opposite. I called the day before I went in to purchase my new Nissan Versa and spoke with Steve. He was extremely friendly and funny, answered all of my questions and even a few more. When we went in the next day, Steve wasn't in yet but Mark was (I think that's his name, can't remember). He is a manger of the sales team and paired us up with John as our salesman. John was incredibly knowledgeable about the Versa and went over every detail of the car with us. He was also very friendly, as were the rest of the people we came in contact with. While we were going over the car Mark came over with a model that was 1 year older, had 1,000 miles on it and had been returned because the person couldn't get financing. They offered a lower price and since it had everything I wanted and was the right color I decided to take it. We went on a relatively long test drive on surface streets and highways. When we got back to the dealership I was ready to buy so we sat down and started doing paperwork. Mark checked in a few times along the way and asked what I could do for payments, when I told him, he came back to "double check" once and I stuck firm, which did frustrate him. The next time he came back he said they were going to accept the payment and the car was mine! There were 2 bells to ring in the lobby which was a little corny to me but I can understand why they do it. We next went down to financing. The gentleman that helped us there was cranky (can't remember his name), but what can you expect, he sits in a little whole all day and pushes paper. Before leaving John went over some key things in the Owner's Manuel and in the functions of the car before I left. Oh, and when the car was ready for me to drive off the lot, it was parked under a red and white striped tent on a red carpet. Nice touch! I was there for about 3.5 hours and all in all I had a GREAT experience at Stadium Nissan. I will recommend them to all of my friends and family. More