Ken Garff Toyota Cheyenne

Amazing Being my first car I went in unsure about how this was going to go. As I arrived at the dealership a young man named Trent greated me very pleasantly. Being my first car I went in unsure about how this was going to go. As I arrived at the dealership a young man named Trent greated me very pleasantly. I explained my situation and that I was waiting to buy until I sold my truck. He understood and we test drove some vehicles and he almost got my girlfriend to buy a car out of nowhere. We left that day with no pressure to buy. The next day I was able to sell my truck and I went to the dealership right after. Sure enough Trent was there greeting me but he was busy with 2 other deals. But instead of making me sit down and wait he opened up the cars I was looking at and told me to pick my new car. It was getting late so I didn't think I would actually get a car a hour before they closed. Trent finished up his two other sales and came rushing over to help me. Pretty soon Trent and his boss Carter had me in a new Mazda3 at the price I wanted and they didn't even make me finish the paperwork that night. Trent personally washed my car because the washers went home. A few days later I came in to finish the paperwork and they got me a lower interstate rate than my bank had me at and Carter upgraded my warranty. After the paperwork Trent walked me through every feature of my car. It was a great first car buying experience and I got my perfect car. More

Emergency Assistance I encountered an emergency situation in Cheyenne, WY, half way through a six thousand mile camping trip with my family,. Mike Noland, the assistant s I encountered an emergency situation in Cheyenne, WY, half way through a six thousand mile camping trip with my family,. Mike Noland, the assistant service manager and Toyota technician, Hinning Erdman worked my Toyota Tundra into their very busy schedule. My Tundra had begun making a very distressing sound from the front end as we began or return trip home to Florida, These very professional employees kindly and expertly inspected and evaluated my vehicle. They explained the situation , answered all my questions and gave us the best options for us to safely get home with our truck and travel trailer. Every person at this dealership was very courteous and helpful. Now safely home in Florida I can say I wish I lived closer to the Spradley Barr dealership because I have never had better service and assistance than at Spradley Barr Motors in Cheyenne, Wyoming. More

Seth Perriton was amazing I took my car in to be serviced and was unsure about costs and what exactly I needed. He was able to describe what was wrong with my car and exactly h I took my car in to be serviced and was unsure about costs and what exactly I needed. He was able to describe what was wrong with my car and exactly how to fix it. Once the problems were found he took me back to show me so I knew I wasn't getting tricked into spending way more money then needed. I was very pleased with my experience. More

Over the top customer experience I continue to have my vehicle serviced by Spradley Barr because their customer experience is really exceptional. Steve Corso in the Service Department I continue to have my vehicle serviced by Spradley Barr because their customer experience is really exceptional. Steve Corso in the Service Department goes above and beyond to make every customer feel like the service department is there that day just to serve them. And let me tell a story... A year ago, someone slashed the tires of all the parked vehicles down my street. We took our Toyota RAV4 to Spradley Barr to get just the one tire that was slashed replaced, but (after seeing the tread wear on the other three) agreed it was time to get all four new tires. When we came to pick up the vehicle, we were told all four tires were free for being loyal customers of Spradley Barr Motors Toyota, Inc. That was the first vehicle we'd purchased from them! I don't know if if they were just doing it for public relations, or what - but it worked for me. It won't be the last vehicle we'll purchase from them! More

outstanding Brandon and Travis have been great we have worked with them on 3 auto purchases now and everyone that needs a car we will highly recommend working wit Brandon and Travis have been great we have worked with them on 3 auto purchases now and everyone that needs a car we will highly recommend working with them first. Frankie J More

The service staff is always willing to engage in visit I'm always remembered who I am when I walk in to the Quick Lube service are. Chris, and now Seth, not only are conversant, but will ask about my trave I'm always remembered who I am when I walk in to the Quick Lube service are. Chris, and now Seth, not only are conversant, but will ask about my travels (mostly overseas travels.) Today, in addition, I appreciated Seth's willingness to point out how the transmission fluid was overused for a change. That and the air filter. I authorized the improvements and Seth even concluded with a bit of humor related to a story I told him about the polite people of Tokyo. We laughed, he was in charge of the humor and it was spot on. More

Awesome service ! We were on day 2 of a 5000 mile family road trip when our Sienna started having issues. We took the car to AAMCO since a mechanic in a smaller town s We were on day 2 of a 5000 mile family road trip when our Sienna started having issues. We took the car to AAMCO since a mechanic in a smaller town suggested a tune up would solve the problem (luckily this mechanic was too busy to do the job). After much delay at AAMCO the guy tells us that he had just received a memo from Toyota that Sienna onboard computers were going out and that it would cost about $3000 to fix. Being skeptical we called the Spradley Barr service center. They told us to bring the car in and that they would hold over a bit to get it checked out. The service manager immediately asked about recent tire work. This issue HAD occurred a few months back when we had the tires/brakes done at our local CA Goodyear Tire. After 4 days with the car they could never determine what the problem was and of course could not recreate it. In any case, Steve in the Spradley Barr service center got the car up on a rack and figured out pretty quickly that it was way our of alignment and the tires (with less than 10,000 miles on them) were wearing poorly with steel threads showing. We ended up replacing the tires early the next morning - the service department had us out of there with 4 new aligned tires and a clean car before 10 am! We continued on our road trip with no more problems!!! So happy that we came to Spradley Barr! They were knowledgeable, kind and even gave our dog water while waiting. Thanks for saving our trip and a LOT of $$! Also a shout out to John Austin - most knowledgeable car salesman I've ever encountered! If only I could purchase my next car from him instead of our home state of CA! The Pronske Family More

Excellent cutomer service In this day and age it was a refreshing change from the normal customer service. Explained what I needed, and took care of me in a timely fashion. Tha In this day and age it was a refreshing change from the normal customer service. Explained what I needed, and took care of me in a timely fashion. Thanks More

Very good The employees that I have dealt with are all very good at letting me know what I needed for our Rav4 they are always very polite & friendly u should b The employees that I have dealt with are all very good at letting me know what I needed for our Rav4 they are always very polite & friendly u should be very proud of all your service employees More

Comfortable atmosphere A great group of people. Everyone was quite pleasant and the process went smoothly. Travis was quick with the financing and Brandon Dominy is a qualit A great group of people. Everyone was quite pleasant and the process went smoothly. Travis was quick with the financing and Brandon Dominy is a quality representative. He has the best of personalities and is very knowledgable of the Mazda 3. I will feel comfortable calling him if I ever have questions. More