Ken Garff Toyota Cheyenne

Friendly helpful staff Drove to Cheyenne to 'test' drive some cars, ended up getting a car financed and got to drive it home the same day. The staff was extremely helpful a Drove to Cheyenne to 'test' drive some cars, ended up getting a car financed and got to drive it home the same day. The staff was extremely helpful and friendly throughout the process. Thank you Leigh for coming in on your day off to help me find my new car!! I would definitely recommend this dealership to family and friends! More

Poor Quality Oil Change The highly trained technicians couldn’t be bothered with removing the plastic oil bottle that they used to catch the oil coming from the oil filter. The highly trained technicians couldn’t be bothered with removing the plastic oil bottle that they used to catch the oil coming from the oil filter. I drove 150 miles home to find a plastic oil bottle in my engine compartment. It had been lying up against my belts and pulleys, and rubbed/ melted a hole in the plastic bottle. Now there is oil on my belts, in the bottom of my engine compartment, and I have a oil spot on my garage floor. This is a quote from their website “By bringing your Toyota vehicle to Spradley Barr Toyota of Cheyenne for all your service and repair needs, from regularly scheduled appointments to major repairs, you can count on a continued driving experience unlike any other” While they did provide me with a driving experience unlike any other I assume they meant it in a positive sense. If this is the quality they provide for a simple oil change service I can only imagine what is done in a complicated repair. I cannot and will not recommend their service department to anyone I know. Update: I gave the Spradley Barr Toyota Service Center 15 days to respond to my complaint before positing my first review. After posting my negative review they finally got back in touch with me to refund my money. Kudos to them for the refund. Shame on them for making me write a negative review in order to get customer care. More

Very good I found a Truck online talked to my bank and drove up to Cheyenne ,WY from Evergreen ,CO. Well when I got ready to do the deal the finance manager(Rob I found a Truck online talked to my bank and drove up to Cheyenne ,WY from Evergreen ,CO. Well when I got ready to do the deal the finance manager(Rob) noted that what I had wasn't going to work,Seems I missed the part that said "this is not a line of credit".So the manager and the Salesman(Lee) put their heads together and put their own deal together and at a lower interest rate.All in under 2 hours .I got to drive my new truck home.I would use them again and recommend them to others. More

Excellent Customer Service I was highly impressed with the customer service I received from Leigh Clay and the rest of the staff at Spradley. They went above and beyond to not o I was highly impressed with the customer service I received from Leigh Clay and the rest of the staff at Spradley. They went above and beyond to not only help find my truck, but also to bring it up here. I definitely recommend Leigh Clay and Spradley Barr of Cheyenne. More

exceptional customer service from all the team Exceptional customer service from arrival to after purchasing the vehicle. Sales person and management worked with us in every way to place us in the Exceptional customer service from arrival to after purchasing the vehicle. Sales person and management worked with us in every way to place us in the vehicle we wanted. Sales person (Brandon) explained every detail of the vehicle we purchased. Thank you More

Very Excellent!!!! Carter very upfront and honest and very nice very friendly. Very happy with the salesman and the staff at Spradley Barr. Treated like a person not a Carter very upfront and honest and very nice very friendly. Very happy with the salesman and the staff at Spradley Barr. Treated like a person not a number Hassle free . Love my 2015 Toyota Corolla, could not have done better anywhere in this town. Excellent People working there and very customer based quality care. More

Awful!! Car buying at Spradley Barr was great. The service center is quite the opposite.. If they weren't being forced by people higher up than them to pay fo Car buying at Spradley Barr was great. The service center is quite the opposite.. If they weren't being forced by people higher up than them to pay for the repairs I would never bring my car to them. I'm not picky but I want my car fixed when they say it is, hate being lied to and treated differently because of my anatomy. More

purchase of Chevy Traverse I was able to purchase a vehicle with no money down with a great warranty all within the monthly payment I budgeted for, and no surprises at signing! I was able to purchase a vehicle with no money down with a great warranty all within the monthly payment I budgeted for, and no surprises at signing! Kevin Harris went out of his way to make the process quick and easy and found the perfect car for me. He was great to work with, friendly, enthusiastic and trustworthy. I highly recommend him for future car buying experiences, and will be returning myself. Thanks! More

Kevin Harris is the best salesman I've come in contact with ever. He is very personable, friendly, and goes above and beyond for customers. Kevin is ready and w is the best salesman I've come in contact with ever. He is very personable, friendly, and goes above and beyond for customers. Kevin is ready and willing to work with you without the pressure of making a sale. His dedication to the customer and making them happy was a pleasant surprise and relief, knowing there wasn't any pressure. He even passed along some of his expertise to show me what to look for when buying a used vehicle. If you're in the market for a vehicle, Kevin is your guy!! More

Above & Beyond! Kevin Harris went above and beyond to help me find the a car that would work best for me and my my family. With some bumps along the way he stayed ded Kevin Harris went above and beyond to help me find the a car that would work best for me and my my family. With some bumps along the way he stayed dedicated to helping in the most professional and caring manner. I couldn't be more pleased with the phenominal service he provided! Thank You! More