Ken Garff Toyota Of The Desert

Service Fail Had an appointment for an oil service on 01/23/16 in the am. Upon arriving I was advised that I would have to wait at least two and a half hours for s Had an appointment for an oil service on 01/23/16 in the am. Upon arriving I was advised that I would have to wait at least two and a half hours for said service as "They were backed up". I left. What's the point of making an appointment if they don't honor it. Total waste of time. Guess I'll try Firestone. I hear they honor their commitments. More

Lied over the phone to get me to come in Was pre-qualified and told my trade in would get X amount over the phone and urged to come down because the exact car i wanted just happened to be in Was pre-qualified and told my trade in would get X amount over the phone and urged to come down because the exact car i wanted just happened to be in stock. The car i wanted wasn't there, just classic bait and switch. No biggie I figure some of these models are similar. But they then proceeded to take 5 hours to end up offering me 1/3rd of the original trade in appraisal price and refused to budge at all. I guess they thought I wouldn't leave when offered such a terrible deal. Don't waste your time with these clowns and definitely don't believe what they tell you over the phone, they are outright lying to get you to come in so they can waste your time. More

Jeremy Criego arrogant manager I had a very bad unpleasant, unprofessional, discourtesy, rudeness, brusqueness, impoliteness service with the general manager Jeremy Criego. I do not I had a very bad unpleasant, unprofessional, discourtesy, rudeness, brusqueness, impoliteness service with the general manager Jeremy Criego. I do not recommend this car dealer. More

worst service ever I bought a used car the next day it was making noises I took it back the loan wasn't approve yet so I told them to give me my money back Ramiro from f I bought a used car the next day it was making noises I took it back the loan wasn't approve yet so I told them to give me my money back Ramiro from finance gave me is word on giving me my money back the net day I went for it and they told be there was no going back that the bank had already approved it they offered me another car and I got it the next day the bumper was coming off ridiculous.. I had to argue with them so I could get it fixed they said used cars come like that so please if your looking to buy a used car there don't go ..don't make the same mistake I did More

2014 Toyota Tacoma Problems with clad wheels (PLASTIC) has scratches from molding. Spoke with Jeremy Service Manager, he HANGED UP on me....believe that customer servi Problems with clad wheels (PLASTIC) has scratches from molding. Spoke with Jeremy Service Manager, he HANGED UP on me....believe that customer service, pissssss pooooooor. I have been trying to reach with Gen Manager Anthony Caridi, 5 calls 5 emails still no answer I guess the customer service is inherited in that dealership...my checklist to be checked by dealer prior to delivery was never filled out, wiper were stuck to windshield, and a dent on roof.....not a good experience, but the gull and lack of care from these individuals is worse. More

Purchase New Car Received excellent customer service from Toyota of the Desert in buying a new car. I have always received great service for my Toyotas in the service Received excellent customer service from Toyota of the Desert in buying a new car. I have always received great service for my Toyotas in the service department as well. More

i have had a great experience at toyota. salesman julio corona answered my questions honestly and knew what he is talking about.so i would recommend him to all people looking to buy a car or want info on a corona answered my questions honestly and knew what he is talking about.so i would recommend him to all people looking to buy a car or want info on a car.. More