Ken Garff Volkswagen Gilbert

UnPleasant Experience... When I purchased my car used from San Tan VW the AC went out 2 times right at purchase. First time the entire AC system was replaced I drove off the When I purchased my car used from San Tan VW the AC went out 2 times right at purchase. First time the entire AC system was replaced I drove off the lot and it stopped working again. I returned and they stated they had to replace the entire AC a second time as the compressor was inop already. I insisted only OEM parts be used on my VW. Now at the 2 year mark my AC has gone out yet again, Took into dealership hoping they would make it right since this is an ongoing issue right from purchase. Jeff in Service Dept quoted me 1700 stating aftermarket parts were used on my car NOT OEM as I was promised at purchase. Jeff stated the Mr Ed Dept does things as cheaply as possible and the aftermarket parts they used aren't under warranty, If they had used OEM as promised it would be warrantied! I contacted Used Car Sales Manager Greg who said my AC shouldn't be going out this many times and stated he would look into it and see what he could do ( said he would call me right back) Greg never called me back and basically left me hanging!!! HORRIBLE Customer Service!!!! Jeff called me and stated we aren't covering this do you want to pay the 1700 or not?? Seriously???? Apparently nobody at this dealership was trained in Customer Service Skills! Do NOT Purchase a vehicle here if you want a company that takes care of its customers before during and after the sale because San Tan VW does not care about its customers after the sale! Jeff was rude over the phone and had no compassion for my situation he clearly did not care about customer service and just wanted the money. Thanks San Tan VW, Jeff & Greg!! More

Engine Light Engine and turbo was replaced a year ago. Engine light went on and when I called Volkswagen they said that the pcv valve wasn't covered, it cost me $5 Engine and turbo was replaced a year ago. Engine light went on and when I called Volkswagen they said that the pcv valve wasn't covered, it cost me $512. The car to me is a lemon and still there are thing S that need fixing. Never buy Volkswagen again. More

FANTASTIC Great customer service. Polite, knowledgeable, eager to step up and help. Guys always seem to go above and beyond. Guys are fun and it seems like they Great customer service. Polite, knowledgeable, eager to step up and help. Guys always seem to go above and beyond. Guys are fun and it seems like they enjoy the job. More

Great experience! I recently had an appointment at the service center because I was experiencing a problem with my vehicle. Luke took very good care of me Amd kept me i I recently had an appointment at the service center because I was experiencing a problem with my vehicle. Luke took very good care of me Amd kept me informed of what needed to be done to my vehicle. It was fixed very quickly and they I was very pleased with their customer service. From dealing with Luke to their shuttle driver everything with that experience went smoothly. Thanks to all!! More

Service Great service advisor, he did everything I asked and was pleasant to deal with. He let me know up front what to expect as far as cost. Great service advisor, he did everything I asked and was pleasant to deal with. He let me know up front what to expect as far as cost. More

It's was very good and it was very good to work with jeff I gave it a good review because Jeff the man that helped me explained what they were going to do to the car and the workers there were very friendly I gave it a good review because Jeff the man that helped me explained what they were going to do to the car and the workers there were very friendly More

Great service department Flexible times offered for visits, responsive to complaints, accurate estimates to work delivered and good quality of work. I appreciate that they're Flexible times offered for visits, responsive to complaints, accurate estimates to work delivered and good quality of work. I appreciate that they're local, close to home and are fair about offering, but not pushing additional work. More

San Tan Volkswagen staff are real, professional, and no gimmicks! They hear what your needs are and support you along the journey of buying your new or 20th car. Our fa staff are real, professional, and no gimmicks! They hear what your needs are and support you along the journey of buying your new or 20th car. Our family looks forward to the excellent customer service and outstanding vehicles! More

Purchase of a 2016 GTI and service Every time I come in to San Tan VW I am treated with great service. I usually have Jeff Aguilar handle my service needs due to him being friendly and Every time I come in to San Tan VW I am treated with great service. I usually have Jeff Aguilar handle my service needs due to him being friendly and knowledgeable. Always greated by first name and gets my car into service right away. Scott Zubar sold me my car and was very patient through the whole process. Scott takes the time to converse with me when I come in for my service needs and seems to actually care. More

Who knew carbuying could be enjoyable I came in expecting the usual hassle and headache of buying a car. That did not happen here. Craig was awesome! There was no pressure...no "car sales" I came in expecting the usual hassle and headache of buying a car. That did not happen here. Craig was awesome! There was no pressure...no "car sales" tactics. (I walked away from one of those places the day before) Craig listened and addressed my concerns. I Highly recommend Santan VW! More