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Ken Garff Volkswagen Gilbert
Gilbert, AZ
552 Reviews
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Showing 552 reviews
November 11, 2023
If you care about your investment do not take your car to this dealer for service. The service department here is terrible. You need to make an appointment weeks in advance, then once you take your car in fo this dealer for service. The service department here is terrible. You need to make an appointment weeks in advance, then once you take your car in for that appointment that you waited weeks for you’re told it will be a minimum of a week or more before they could even look at it to see what is wrong with it. Of course, they cannot give you a loaner car. No one could explain to me why, if I have an appointment, would they not be looking at my car for over a week from that appointment date. So the car just sits there?! What a waste of time. If you have an issue with your car that makes it dangerous to drive you’re out of luck. They cannot take you. Every service appointment is booked weeks out regardless of your car’s issue. They had my car for three weeks. They returned the car to me and did not reconnect all the hoses. I had to take my car somewhere else and pay $200 to have their error corrected because they couldn’t see me anytime soon to recheck the car and fix their mistake. They told me I could leave my car there but couldn’t guarantee when they would get to it. Would have been weeks again. I couldn’t afford to leave my car for an endless amount of time hoping they would fix it. When Earnhardt owned this dealership it was amazing. I never had an issue. I’m so disappointed with Ken Garff that I will never purchase another Volkswagen again and I’ll definitely never purchase a car from Ken Garff again. I contacted Volkswagen corporate and complained to them also but there is not much they can do over an independent franchise. Save your money, do not ever go to a Ken Garff dealership again! More
by jessica.shaw916
Employees Worked With
Service Department
August 29, 2023
Extremely unprofessional, dishonest and disrespectful. Bought a vehicle from them several months ago,in the package I purchased 3 oil changes and a tire rotation came with, recently scheduled oil change a Bought a vehicle from them several months ago,in the package I purchased 3 oil changes and a tire rotation came with, recently scheduled oil change and tire rotation on a Chevy truck, was originally told they couldn’t do the rotation(they didn’t want to do it) after going in there they said they could do it, I have nice black and chrome rims on the truck so I asked the (assuming manager) who was present if they could take care of the rims as there is not a scratch on them and he got extremely rude stating if you’re worried about your rims then we’re not the shop to perform the rotation ,we went back and fourth and he says we can’t guarantee anything and there’s no guarantee’s in life regarding the safe handling of my rims (ughm okay?) I asked him to still perform the work and be cautious if they could, I marked the tires because the attitude this employee gave me and sure enough when I picked it up they did not rotate the tires but had told me they did, even the invoice stated tire rotation complete, I must of aggravated the service department because when I went to pick up my truck they intentionally rubbed oil on almost every panel of the truck and hand prints in oil all over the hood, fenders, driver and passenger doors and places that weren’t necessary to even touch performing this scope of work. Of course no manager was in at the time of picking up my truck and have called numerous times with no luck of getting a hold of anyone, asked them to place an indication sticker in the window for millage on oil change which they did not and not even sure they actually changed the oil considering it looks discolored and darkened so now have to go pay 40$ to get my tires rotated elsewhere and pay for an oil change for the peace of mind even though I’ve paid for this thru them in the 2000$ warranty and protection plan I bought which is useless now because I wouldn’t let them pump my fuel for me let alone actually work on the vehicle. Can’t believe this is how a nationwide big dealer conducts themselves, I would steer clear of doing any business with this dealer or service department and find someone else who actually treats their customers right and doesn’t engage in shady/ dishonest business practices. Will never buy another vehicle from them again and all over a simple tire rotation and the unnecessary mess and handling they made of my vehicle. Still have not been able to contact a manager or anyone regarding this matter. More
by Kevinfuria7
Employees Worked With
Jeff Aguilar, Jason Christensen
June 08, 2023
I purchased my Taos when Earnhardt owned, great people. First time I need a warranty service withe Ken Garff I was told the soonest opening 45 days. Called Chapman VW and they took care of the problem the First time I need a warranty service withe Ken Garff I was told the soonest opening 45 days. Called Chapman VW and they took care of the problem the next day. More
by gsulima
Employees Worked With
Could not get appointment
May 26, 2023
Any time we bring in one of our VW's for service we receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to your dealership! More
by indochips1
Employees Worked With
Jeff Aguilar
April 15, 2023
We purchased an ID. 4 about a month ago. When we drive with the cruise control activated, the horn and 4 way flashers go off randomly. I have called five times, but eit 4 about a month ago. When we drive with the cruise control activated, the horn and 4 way flashers go off randomly. I have called five times, but either get disconnected, or they can't find anyone to help us out technically. I finally called Chapman Volkswagen, and they were very helpful. Apparently Ken Grafft and no technical people who understand their cars. We will have to get the issue resolved at another dealership, More
by ABall
Employees Worked With
Jason Christensen
April 05, 2023
Unfortunately I dropped off my car and already having issues with the new ownership of the dealership. When it was ran by Earnhardt they would place you in a rental at their expense while your car was in issues with the new ownership of the dealership. When it was ran by Earnhardt they would place you in a rental at their expense while your car was in service even if their was a wait for a tech to look at it. Now that Garff bought them out they will not cover rental until a tech looks at my car which they said could take about 2 weeks for that to even happen. I scheduled this appointment months ago. Rentals are not cheap at all and I wouldn't expect to pay for a rental when it's in for a recall and still under warranty. This is my only vehicle!!! Times are hard so paying for a rental is not ok and that's on top of the repairs. I most definitely will not buy my next car from this dealership knowing they will not pay for a rental if your vehicle has any problems or recalls.How do you take the rental program away thinking this would be best for your customers. I will now be out 100's of dollars due to Ken Garff VW dealership. More
by Angie M
Employees Worked With
Paul Fox
March 20, 2023
They will happily take your money when you buy the car, but won't be too helpful if you have indues down the road. The service department just doesn't care compared to others around. but won't be too helpful if you have indues down the road. The service department just doesn't care compared to others around. More
by josh luster
Employees Worked With
Service department
March 09, 2023
For anyone in the Phoenix metro area I completely recommend http://kengarffvwgilbert.com for service. They have never done me wrong and have actually helped me out I have several jams. This is my per recommend http://kengarffvwgilbert.com for service. They have never done me wrong and have actually helped me out I have several jams. This is my personal opinion I’m not a paid spokesperson just a thankful customer. Steve and Jeff do what they say and say what they do and that is all I ask. More
by AJ Fifer
Employees Worked With
Steven Cobarrubias, Jeff Aguilar
August 19, 2022
Everyone we worked with were very friendly and very quick. We were in and out with paperwork signed in about an hour. Our new vehicle was clean, full tank of gas and ready to go. quick. We were in and out with paperwork signed in about an hour. Our new vehicle was clean, full tank of gas and ready to go. More
by flocalhoun
Employees Worked With
Lorin Hansen, Tony Deeb
July 01, 2022
All staff are very friendly and welcoming! Place looks nice and clean too! A lot of options to go from too as well! Lisa and Lorin were very accommodating! Even found the best deal for me! App Place looks nice and clean too! A lot of options to go from too as well! Lisa and Lorin were very accommodating! Even found the best deal for me! Appreciate the help and loving my new Atlas!!!!🚙🚙🚙 More
by Jayvee
Employees Worked With
Lisa Chabrier, Lorin Hansen
