Ken Garff Volkswagen Gilbert

WORST CUSTOMER SERVICE EVER! DEALER: "HAVE A LITTLE DECENCY" DO NOT BOTHER. They will only harass you. This was literally the worst customer service I have ever experienced in my life. I had called back numero DO NOT BOTHER. They will only harass you. This was literally the worst customer service I have ever experienced in my life. I had called back numerous times, and emailed twice to let them know I was not interested any longer, and this was the email I received. From: Rich Flores RichFlores752@dealerdeli… Date: May 23, 2014 at 3:35:59 PM MST To: Jessica Knowles Subject: Jessica!!! How Hard Is It To Respond? I've been trying to get a hold of you and assist you with the approval we have for an auto loan for YOU. YOU submitted your credit information online to get approved. I have you approved. Why are you not responding? Have a little decency and please at least let me know if you are or are not in need of assistance. Rich Flores SanTan Volkswagen Internet Sales Manager 480-297-3284-Mobile 480-786-8938-Direct More

San Tan VW We are return customers of San Tan VW. We have had two great experiences working with Christian Harding (finance) and Rich Flores (sales). They delive We are return customers of San Tan VW. We have had two great experiences working with Christian Harding (finance) and Rich Flores (sales). They deliver what they promise and more. Thank you... You guys are rock stars. We would and have recommended this dealership to friends and family that have had equally good experiences. More

Certified 2013 VW CC This was by far the best car purchase experience that I have ever had! I had contacted Lester the day before, with an inquiry about the 2013 VW CC. Th This was by far the best car purchase experience that I have ever had! I had contacted Lester the day before, with an inquiry about the 2013 VW CC. The next morning I showed up at the dealership the car was detailed & ready for my test drive. From the time I walked in the door until I drove off in my new car was under 3 hours! OUTSTANDING!!! Previous experiences with car dealerships; Hummer, BMW, Jeep & GM all around the Chicago area all had an average purchase time of 6 hours. Not to forget Westside VW in Minnesota. I drove 8 hours to purchase a certified Jetta GLI after conversing with the salesman via phone & email to confirm the vehicle was certified as stated in the online ad. Only to find out upon continuing to the finance manager to complete the purchase that the car was not certified! Needless to say it all worked out after threatening Legal & civil actions. I actually benefitted. But, that was not my experience with Lester & the entire team at San Tan VW, They were friendly, accommodating & did NOT play games. They were professional, knowledgeable & expeditious in completing my purchase. I would HIGHLY RECOMMEND SAN TAN VW to anyone interested in a new VW or a used car! More

No hastle My wife and I attended our son's graduation at ASU. He is planning to stay and work in the area and needed a good reliable car, since we live in MA. My wife and I attended our son's graduation at ASU. He is planning to stay and work in the area and needed a good reliable car, since we live in MA. We didn't have a lot of time to spend searching for cars. They showed us some cars that were in our price range and a good fit for our son. Our oldest son also owns a VW back in MA and we have always heard good things about this particular model. We ended up with a Used Passat that had a lot of options and the mileage was reasonable. We quickly agreed on a price and picked the car up in no time. They even replaced the rear tires and brakes before we picked it up. Our son is loving it. More

Great followup service I WENT IN LOOKING FOR A USED CAR IN A CERTAIN PRICE RANGE. THE NEXT DAY I WAS CALLED SAYING THEY WILL WORK WITH ME ON THE PRICE THAT I WANTED. I WENT IN LOOKING FOR A USED CAR IN A CERTAIN PRICE RANGE. THE NEXT DAY I WAS CALLED SAYING THEY WILL WORK WITH ME ON THE PRICE THAT I WANTED. More

Great service from Karen Castor Karen was fantastic! She showed us various options and was very patient with us while we decided. We felt she was looking out for OUR best interest. W Karen was fantastic! She showed us various options and was very patient with us while we decided. We felt she was looking out for OUR best interest. We highly recommend working with her! More

New Passat Lester was great to work with; we had been talking for over 3 weeks; once I arrived he made me feel welcome and answered all of my questions. He was f Lester was great to work with; we had been talking for over 3 weeks; once I arrived he made me feel welcome and answered all of my questions. He was friendly and knowledgeable and provided many options. Although the negotiation was not quick we eventually got to a point where he met my requirements and I felt comfortable with the final offer. I would recommend working with Lester and San Tan Volkswagen for any new card needs. More

Great Overall Experience I went in to San Tan Volkswagen to check out the 2014 GTI's and ended up leaving with something better. I bought a slightly used 2013 GTI with the Aut I went in to San Tan Volkswagen to check out the 2014 GTI's and ended up leaving with something better. I bought a slightly used 2013 GTI with the Autobahn Package for a GREAT price. The sales professional that helped me, Ron Sund, really made my decision easy and helped get me a really sick deal on the best car they had on the lot (at least to me anyway). He was super friendly and really helpful. The finance guy Christian Harding was also a pleasure to do business with. He explained everything to me very well and even made my Spanish speaking parents laugh and feel at ease. My brother had gotten a Jetta from them a year ago, so I figured I would give them a shot before going anywhere else. He loves his Jetta and now I love my GTI. I look forward to go back in to service my car and feel confident that they will go out of their way to help me with anything I need. More

Five Star Service I purchased a new Jetta from San Tan Volkswagen today! They were amazing working with me! Super friendly and willing to work with me to get the best d I purchased a new Jetta from San Tan Volkswagen today! They were amazing working with me! Super friendly and willing to work with me to get the best deal. Everyone from walking in to finance was wonderful! I felt like I knew these people on a personal level! Would definitely purchase another vehicle from them! Keep up the great work! More

Thank You! Lester was professional, friendly, and knowledgable of my 2014 beetle. He made the process fast and easy. Thank you for all your help with the transit Lester was professional, friendly, and knowledgable of my 2014 beetle. He made the process fast and easy. Thank you for all your help with the transition! More