Ken Garff Volkswagen Gilbert

What a colossal waste of time, gas and energy. I have never in my life met so many rude, nasty evil people. I honestly dont give a xxxx about contacting the general manager as my complaint is goin I have never in my life met so many rude, nasty evil people. I honestly dont give a xxxx about contacting the general manager as my complaint is going straight to Volkswagon corporate office. The way they spoke to me and the way they treated me was abhorrent. I do not know where these stupid grease xxxxxxx get off. Wait until the corporate office contacts them. Buncha liars and losers. More

Have not made a purchase yet but very impressed with their patience, professional help and feel like the customer service makes stressful car buying much more at ease. Jack and James helped us and both their patience, professional help and feel like the customer service makes stressful car buying much more at ease. Jack and James helped us and both have been kind, not pushy and very patient . we will definitely recommend this place to any of the other dealerships we have gone to so far. More

Lester did a great job in getting us the deal we wanted. We had a great experience and the process went smoothly, efficiently and pleasantly. We had a great experience and the process went smoothly, efficiently and pleasantly. More

There are no words except the people who work here are fabulous! Customer service here is second to none and the friendliness of everyone we came in contact with was just exceptional. They went above and fabulous! Customer service here is second to none and the friendliness of everyone we came in contact with was just exceptional. They went above and beyond to make my family as comfortable as possible and worked so hard to get us a good deal on a much needed vehicle. My husband and I could not find a babysitter so we had our 7 year old daughter and 6 year old son with us. Mr. Rasmussen was such a delight and a wonderful pleasure to work with. He was very assuring he could help us find something we could afford and accommodate our family nicely. Every employee we came in to contact with was very pleasant. I would highly recommend friends and family to purchase a car here at any given time. I definitely will come back for future purchases. Thank you so much to the entire San Tan Volkswagen team members we had the pleasure of being in contact with. More

the purchase experience was very smooth and stress free. taylor was very knowledgeable and helpful. the financing experience was also very positive. overall, it was one of the easiest and least stressful taylor was very knowledgeable and helpful. the financing experience was also very positive. overall, it was one of the easiest and least stressful car purchasing experiences I have ever had. More

I went to this dealership after shopping several dealers who would not work with me based on my credit situation. I found Josh to be extremely understanding and helpful in this regard, and he worked very h who would not work with me based on my credit situation. I found Josh to be extremely understanding and helpful in this regard, and he worked very hard to help me find a vehicle that would not only meet my needs but that would help me to get out of the bad situation I was in so that I could start working on rebuilding my credit and financial situation. Jack Rasmussen also worked closely with us in test-driving the vehicles and helping us with the car buying process and was always very polite, professional, and helpful. Although my payment is higher than I had wanted, it is worth it and to be expected under my particular circumstances. I did not feel pressured or uneasy about the purchase or this dealership at any time and ended up with a very clean, solid vehicle that I instantly fell in love with even though I was initially opposed to Fords. When I arrived to pick up my car, Jack pointed out a couple of little extras that were added to the vehicle as a courtesy such as magnified mirrors and crossbars on the roof rack. I would strongly recommend this dealership to my friends and family as this was the most positive experience I have ever had with a dealership. Thank you, Josh and Jack! More

This dealer did not honor their sales agreement with me. Despite two (2) months of trying to resolve this problem this store has stone walled me and not made the matter right. My sales person is gone, the Despite two (2) months of trying to resolve this problem this store has stone walled me and not made the matter right. My sales person is gone, the general manager at the time of my purchase is gone. What the heck is going on here? 3-18-2014 Since the above was posted, the dealership and specifically Monica Grajeda, have resolved my problem. While this took longer than perhaps it should have, the matter was resolved to the satisfaction of all concerned. Accordingly, I have changed the ratings above originally given and I would recommend this dealership. More

Rich was knowledgeable and friendly, he made purchasing a vehicle easy without making me feel like I was at a dealership or being pressured into purchasing a car. I love my VW and could not be more happier vehicle easy without making me feel like I was at a dealership or being pressured into purchasing a car. I love my VW and could not be more happier I chose San Tan VW for my purchase. More

We went to the San Tan VW dealership to look at a used white 2010 Honda Civic on 2/6/14. 19 year old George worked with us on test driving the Honda, gave us the vehicle background (lie) and stated it had white 2010 Honda Civic on 2/6/14. 19 year old George worked with us on test driving the Honda, gave us the vehicle background (lie) and stated it had never been in an accident, wreck, the car fax was clean, and that an old couple traded in the car 2 weeks prior to George for a VW Passat and only used it for groceries; turns out these were ALL lies. After the test drive we sit down to discuss financing where George shows us some monthly payment options and states that no interest rate was included in the rate (turns out standard interest rate is always included in a quote), then after a bad feeling with all of George's stories I contacted a friend to do quick research on the vehicle searching by vin #. Turns out George had lied about almost everything, the car had been in a wreck, airbag deployed, among other mechanical issues, the vehicle was sold at auction to a Honda dealer that San Tan VW owns, not brought in by an old couple and traded for a VW. Once I confronted George about the facts, he turned bright red, ran to his manager (guy with glasses) and came back with the car fax and another story about how the Honda dealer that purchased the vehicle at auction had not informed anyone about the wreck. I was infuriated with George and his manager for lying for over an hour as well as wasting my time, not to mention that he lied about the car fax, the story behind the vehicle, and put my girl's life in danger by almost selling an unfit vehicle, just to make $150 and get it off the lot. To make matters even worse, George called my cell phone on Friday trying to explain his reasoning for lying, I wanted nothing to do with him so I hung up. Then, he sends me a text message "I just wanted to let you know that I really didn't know it had a bad carfax...I did lie about the previous owner however only because I sold 2 cars yesterday and if I would've sold 3 I would've made $150 so I chose to lie and I sincerely apologize even if it means nothing to you. What I was also going to say was I'd like to personally fill up your gas tank out of my pocket and then you never have to hear or see me again. I'm really not a bad person even you think that." There are so many things wrong with this whole situation; lying, harassment, justification for misleading someone, all for $150, and being that this kid is 19 years old, it speaks volumes about his training and the company he works for. This experience gives credibility to the horrible stigma that all car salesmen are thieves and liars, and if I was a car salesmen and was honest and played by the rules, I'd be pissed off that situations like this feed the negativity associated with the job. Lastly, I should have done some research beforehand as after we left the dealership we looked up San Tan VW on Yelp and the ratings/stories are not good; for that I take the blame. More

I was pleased to say that my overall experience was fantastic! I had a salesman that knew every little detail about every car. Also, while waiting for my car to arrive, he bought my lunch. I was refe fantastic! I had a salesman that knew every little detail about every car. Also, while waiting for my car to arrive, he bought my lunch. I was referred to Santan Volkswagen, through a friend. I will definitely refer you to others! A job well done!! More