
Ken Garff Volkswagen Gilbert
Gilbert, AZ
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This was by far the best experience my wife and I have ever had in purchasing a car. Jack Rasmussen was extremely helpful, professional and friendly during the process. We were able to get a fair amount ever had in purchasing a car. Jack Rasmussen was extremely helpful, professional and friendly during the process. We were able to get a fair amount for our trade-ins. The overall process was quicker than we expected. On our initial visit we were only planning on looking and not buying. We were so pleased with the service and "NO PRESSURE" sales tactics used by most dealers that we decided to purchase the Eos from Jack. Christian was also very helpful in explaining the financial process and as well the NO PRESSURE sales tactics for all the add-ons you expect with financing a car. First class team at San Tan VW. I will return and would recommend your dealership to everyone. We love our Eos and the service. Ric & Renee, Queen Creek More
I will never go to a VW ever again. SanTan Volkswagen treated me so poorly and had absolutely ZERO customer service after I bought my car. I tried to go back not a week later to have some very minor, aes treated me so poorly and had absolutely ZERO customer service after I bought my car. I tried to go back not a week later to have some very minor, aesthetic things fixed with the car along with a concern about an oil leak. They said there's nothing they could do about it because no funds were set aside at the time of purchase for repairs. Well, here's the thing about first time car buyers; WE'RE IGNORANT. We come to you and we TRUST that you're not going to take advantage of us but rather educate us and help us with the process. The salesman that helped me should have mentioned that you need to set funds aside prior to closing when we were out on the test drive and I was saying "hey, this looks broken, hey, can we repair this before i buy?" But NO! NOTHING! They were extremely unaccommodating and it took me MONTHS to even get them to agree to look at it! Finally, after I brought it in, I was told nothing was wrong and they would give me a quote for the other (aesthetic) items. Today I took it in for my first servicing and found out over $4000 worth of work needed to be done! My oil change was 3200 miles over due! I haven't even driven the car for 3200 miles yet. ALL of the fluids in the car were empty and there were a couple of hoses broken that were causing oil to leak all over my engine. *IMAGINE THAT* You only want to implement this wonderful customer service until the car is off of your lot and then your'e done. Isn't any businessman's plan to have REPEAT customers? Well, let me repeat THIS all over the internet: VW is a xxxxing JOKE. More
My family and I came in a few days ago just to look around and see what San Tan VW had, then Ron Sund came up to us and he was awesome from then on! He was helpful, so informative, and incredibly nice. around and see what San Tan VW had, then Ron Sund came up to us and he was awesome from then on! He was helpful, so informative, and incredibly nice. I insisted on coming back again a couple days later to specifically San Tan VW because of the great service and their great cars for much cheaper than I found at the other VW dealerships. They hooked me up with a beautiful car at a great price. Thank you Ron Sund and Christian Harding, you guys are awesome! More
Love my new Passat TDI! We walked into the dealer not even sure of the car we wanted, with several other trips planned for the day. In the end, Volkswagen quality and our great experience at San Tan eli even sure of the car we wanted, with several other trips planned for the day. In the end, Volkswagen quality and our great experience at San Tan eliminated our need to look elsewhere. Jairo took a great deal of time with me going over 3 or 4 different models and explaining the benefits of each of them. He also answered all my questions (there were a lot) on hybrid vs. diesel vs. gas models. John also came out to further answer my questions about the filtration systems on the TDI models. Their attention and patience was wonderful. We were asking questions and looking at cars for several hours. I was also very picky on color and interior of the car I wanted. They did not have the car i wanted on the lot and I was originally going to have to wait a week for my vehicle. Thanks to John and Jairo, my new car was at the dealer before we were finished with paperwork and I was able to drive it home that day! My husband and I were extremely pleased with what we were given for our trade-in and they worked with us on price so I could get the SEL instead of the SE version. Working with Christian in financing was also a pleasure. I made him go over our loan agreement 3 times so I understood how much we were spending on the car and he happily obliged. I did not feel overwhelmed or pressured on any "extras". We did opt for the term warranty but felt no push back when we declined the a tire warranty package. Christian was very forthcoming and honest about what we would benefit from and I feel excellent about our warranty and loan. I am even setting up my loan payments differently based on Christians advice. Thank you all so much! Brianna Giarratano and James Lindner More
Ron was great and easy to work with. The whole sales process was smooth and when I asked for specific info he was gladly able to provide it quickly. All the figures were laid out to what I was needing a process was smooth and when I asked for specific info he was gladly able to provide it quickly. All the figures were laid out to what I was needing and never once did Ron or a sales manager try to push anything on me. I would recommend San Tan VDub and Ron to my family and friends. Thank you Kevin B More
Jack was very knowledgeable about the product line and very helpful in answering our many questions and addressing our concerns. He was polite and approachable and expedited our transaction. He followed u very helpful in answering our many questions and addressing our concerns. He was polite and approachable and expedited our transaction. He followed up the next day with a phone call and encouraged us to call or stop by if we had any questions or concerns. Christian was very engaging and friendly. He detailed all of our finance and protection options, reviewed all of the data and explained the process. All in 30 minutes. Excellent experience. thank you gentlemen. More
I was having problems with my current vehicle and was looking into buying a new one. I was looking at the VW Tiguan. Christian Howk from SanTan reached out to me and we schedule an appt to meet. However, looking into buying a new one. I was looking at the VW Tiguan. Christian Howk from SanTan reached out to me and we schedule an appt to meet. However, on the day of our appt I had to take my car to the shop to get some work done. Christian was nice enough to come pick me up. After test driving the Tiguan, I was ready to purchase it. Christian explained my options and the best way to go. At this time, leasing was a better option for me. I worked with Christian Harding in finance. He was quick and consice about the paperwork. After all that was done, I had to wait for the vehicle to come from a different dealership. However, they were nice enough to offer me lunch or coffee while I waited. After all said and done, Christian Howk and Christian Harding were very friendly. I received great customer service. As for my car at the shop, they were handling the transportation to SanTan. I didn't have to worry about driving it or getting it towed back to the dealership. I had a great experience here. I would recommend SanTan VW. More
We came into this dealership in the summer of 2012 and met Jack for the first time. We were not quite ready to purchase right then and he respected that and was not pushy for a sale. We took his business met Jack for the first time. We were not quite ready to purchase right then and he respected that and was not pushy for a sale. We took his business card and kept it on hand. When we were finally ready to purchase, we came in again and specifically asked for Jack. He remembered us and took care of us right from the start. He is an amazing man with a kind and understanding heart. He helped us reach a deal we were comfortable with for our family. I highly recommend him to anyone!!! You will not be disappointed. Thank you Jack for all you do and for making such a stressful event, easy as can be! You're a good man and we will be back to see you in the future! More
this is the third car I have bought from Ron. He is fantastic. 5s all the way around. Ron is very courteous, low pressure, acessible, and friendly. The financial team worked closely with us on finan fantastic. 5s all the way around. Ron is very courteous, low pressure, acessible, and friendly. The financial team worked closely with us on financing and they stayed late to help close the deal. Ron has folllowed up for months after each of my purchases to make sure that I am happy and have everything I need. Its always been a great experience. More
I have been a Volkswagen owner for a long time. I am apart of the VW aftermarket community. In the State of AZ, San Tan VW is the place to go for people who love VWs First off, Jack was EXTREMELY court apart of the VW aftermarket community. In the State of AZ, San Tan VW is the place to go for people who love VWs First off, Jack was EXTREMELY courteous, he was straight forward, the offers that he gave were the best ones that anyone has given my wife and I. I will not only work with him again, but recommend him to anyone looking for a Volkswagen in the future. Christian who did our financing was AMAZING as well. he explained everything to us and even said what he does with his own VW's. We never felt pressured and when we were ready we were taken in like family. Even the people who weren't making the sale were super friendly. Long story short, If you want a VW new, or used, go to San Tan VW More