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Ken Garff Volkswagen Gilbert

Gilbert, AZ

2.2
552 Reviews

1489 E Motorplex Loop

Gilbert, AZ

85297

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Showing 552 reviews

May 15, 2013

This was by far the best experience my wife and I have ever had in purchasing a car. Jack Rasmussen was extremely helpful, professional and friendly during the process. We were able to get a fair amount More

by RicPatrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Rasmussen, Christian Harding
May 15, 2013 -

Ken Garff Volkswagen Gilbert responded

Thank you for all of the positive feedback and the 5-star rating. We strive to have the best customer service in the business, and it makes me happy to hear that our goal was reflected through your experience with both Jack and Christian. I'm glad that you enjoyed your time at San Tan VW and that we were able to assist you to the best of our ability. We look forward to your next visit! In the meantime, check us out on Twitter for offers and updates from the dealership. Thanks again for the recommendation! San Tan VW Staff customerservice@santanvw.com

May 15, 2013

I will never go to a VW ever again. SanTan Volkswagen treated me so poorly and had absolutely ZERO customer service after I bought my car. I tried to go back not a week later to have some very minor, aes More

by EEEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sharrod
May 08, 2013

My family and I came in a few days ago just to look around and see what San Tan VW had, then Ron Sund came up to us and he was awesome from then on! He was helpful, so informative, and incredibly nice. More

by KelseyHumber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Harding
May 09, 2013 -

Ken Garff Volkswagen Gilbert responded

Thank you for taking the time to share your experience. At San Tan Volkswagen, we're committed to providing excellent customer service from the moment our valued customers step in our dealership. We love to hear Ron demonstrated this to you and your family! Christian will also appreciate your awesome feedback. They are both wonderful additions to the San Tan team. If you have any questions regarding your new Volkswagen purchase please feel free to contact us at any time. Don't forget to find us on Facebook and Twitter for exclusive content and specials. Happy driving! Sincerely, San Tan VW Staff customerservice@santanvw.com

May 05, 2013

Love my new Passat TDI! We walked into the dealer not even sure of the car we wanted, with several other trips planned for the day. In the end, Volkswagen quality and our great experience at San Tan eli More

by briannak061
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jairo Lester Parrales, Christian Harding
May 06, 2013 -

Ken Garff Volkswagen Gilbert responded

Thank you for taking the time to tell us about your experience at our dealership. I really appreciate the great feedback! Our team will be thrilled to hear all the kind words you have to say about them. Customer service is always our top priority and it is great to hear that our service advisers and technicians really make it a point to show our customers great service. Thank you for all your support and recommending us - we really do appreciate that! If you have any questions or concerns please feel free to contact us. We look forward to working with you again in the future and congratulations on your Passat TDI! Sincerely, San Tan VW Staff customerservice@santanvw.com

May 03, 2013

Ron was great and easy to work with. The whole sales process was smooth and when I asked for specific info he was gladly able to provide it quickly. All the figures were laid out to what I was needing a More

by knbarton05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 03, 2013 -

Ken Garff Volkswagen Gilbert responded

Kevin, congratulations on the new car! Our sales team works hard to provide informative advice without crowding our customers. I'm glad you felt at ease while shopping around and that you ultimately found what you were looking for with the help of Ron. If you have questions about your vehicle, I encourage you to contact us right away. Additionally, our Facebook and Twitter pages frequently contain service specials, so become our 'liker' and 'follower' today! Thanks again, San Tan VW Staff customerservice@santanvw.com

April 30, 2013

Jack was very knowledgeable about the product line and very helpful in answering our many questions and addressing our concerns. He was polite and approachable and expedited our transaction. He followed u More

by franderr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Rasmussen, Christian Harding
May 01, 2013 -

Ken Garff Volkswagen Gilbert responded

Thank you for taking the time to recognize Jack! We're thrilled that he was polite, approachable and very helpful. Our staff strives to provide our valued customers with a great experience from the moment they walk in our dealership. It's great to hear Christian was engaging and friendly as well. They will both appreciate the time you took to give them feedback. We look forward to working with you again in the future. Be sure to find us on Twitter and Facebook for exclusive specials and promotions. Take care, San Tan VW Staff customerservice@santanvw.com

April 23, 2013

I was having problems with my current vehicle and was looking into buying a new one. I was looking at the VW Tiguan. Christian Howk from SanTan reached out to me and we schedule an appt to meet. However, More

by amandaer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Howk, Christian Harding
Apr 24, 2013 -

Ken Garff Volkswagen Gilbert responded

Amanda, thank you so much for leaving this fantastic 5-star review of San Tan VW. Taking time to ensure that our customers are well-informed and satisfied with their vehicle is always our goal and it's nice to see that this came true for you. Both Christian Howk and Christian Harding will be happy to hear about your positive experience. I encourage you to check us out on Facebook and Twitter, as awesome coupons are frequently available. Enjoy your Tiguan! Take care, San Tan VW Staff customerservice@santanvw.com

April 20, 2013

We came into this dealership in the summer of 2012 and met Jack for the first time. We were not quite ready to purchase right then and he respected that and was not pushy for a sale. We took his business More

by familybergqvist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Rasmussen
Apr 22, 2013 -

Ken Garff Volkswagen Gilbert responded

We are very pleased to hear that Jack worked hard to get you in the car you wanted! Congrats on your purchase and thanks for coming here to leave an awesome review. If you have questions about your car, please do not hesitate to contact us. Additionally, make sure you are following us on Facebook and Twitter as special deals are made available to our likers and followers! Take care, San Tan VW Staff customerservice@santanvw.com

April 19, 2013

this is the third car I have bought from Ron. He is fantastic. 5s all the way around. Ron is very courteous, low pressure, acessible, and friendly. The financial team worked closely with us on finan More

by michellesmu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2013 -

Ken Garff Volkswagen Gilbert responded

We appreciate the kind words and wonderful rating, and we are sure Ron will too! We at San Tan VW like to ensure that all of our customers walk off the lot feeling confident and satisfied with their purchase. It's terrific to know that this was the case for you. For coupons from the service department, please follow us on Facebook and Twitter. We look forward to seeing you again soon! Sincerely, San Tan VW Staff customerservice@santanvw.com

April 19, 2013

I have been a Volkswagen owner for a long time. I am apart of the VW aftermarket community. In the State of AZ, San Tan VW is the place to go for people who love VWs First off, Jack was EXTREMELY court More

by bmw4l1f3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Rasmussen, Christian Harding
Apr 19, 2013 -

Ken Garff Volkswagen Gilbert responded

Thanks for all of the positive feedback. We strive to have the best customer service in the business, and it makes me happy to hear that our goal was reflected through your experience with us. I'm glad that you enjoyed your time at San Tan VW and that Christian and Jack were able to assist you to the best of their ability. We look forward to your next visit! In the meantime, check us out on Facebook for offers and updates from the dealership. Thanks again! Sincerely, San Tan VW Staff customerservice@santanvw.com

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