Ken Garff Volkswagen Gilbert

I was extremely pleased with Justin. He was kind, knowledgeable and friendly. After the first 15 minutes he felt like a friend. I was treated very well and the dealership was willing to work with me knowledgeable and friendly. After the first 15 minutes he felt like a friend. I was treated very well and the dealership was willing to work with me to find a car in my price range and helped me receive an interest rate that was remarkable. I normally have low expectations at dealerships and this one I now hold in high regard. Christian was friendly and funny. We immediately got along. Buying this car was fun and I am very happy with my purchase. If I decide to buy another Volkswagen, it will definitely be through this dealership. More

After a rocky start with this dealer our issues seemed to get resolved. There was an issue with the first Certified Pre-owned vehicle I purchased and after a little time and a little heart ache for the both get resolved. There was an issue with the first Certified Pre-owned vehicle I purchased and after a little time and a little heart ache for the both of us, the dealer did the right thing and took the first used vehicle back and put me into another quality used vehicle at a fair price. The Customer Relations Manager, Monica Grajeda, and the Business Manager, Christian Harding, were the ones that made the effort to make this happen. The owner is extremely fortunate to have these two employees, ones that care very much about their customers and the success of the dealership. I'm happy that I was able to get the vehicle I was looking for, just disappointed it had to have been so difficult to get to that point. I'm definitely willing to give this dealer a second chance and just chocking this one up as an unusually bad day for the both of us. I would have given this dealer 5 stars if they would have been more proactive in the beginning. Christian and Monica are the ones that deserve 5 stars!! More

I felt really comfortable during my dealings with them. I have bought cars in the past, and this was the most positive experience ever. I did not feel like I was being ripped off, instead, I know that I g I have bought cars in the past, and this was the most positive experience ever. I did not feel like I was being ripped off, instead, I know that I got a great price! The dealership was very clean, everybody who worked there lessened to truely enjoy the business, and I learned a lot about the various cars. More

Lorin was great. He did beat around the bush. He was able to get me into a Ford Mustand , the car i wanted. i never felt pushed or pressured at any time during the whole process. i would recoomend him to any to get me into a Ford Mustand , the car i wanted. i never felt pushed or pressured at any time during the whole process. i would recoomend him to any and everyone! More

Jack knows the VW products, is very patient and provides excellent service. One of my easiest car purchases. I highly recommend this dealership and Volkswagen - - my new car is excellent. excellent service. One of my easiest car purchases. I highly recommend this dealership and Volkswagen - - my new car is excellent. More

Dealership struck a deal by previous visit and then phone follow up. When we came in to purchase the car they did not want to honor the deal. Wasted two hours and never even saw the final deal in writing. I follow up. When we came in to purchase the car they did not want to honor the deal. Wasted two hours and never even saw the final deal in writing. Initially tried to charge $3,000 OVER sticker price on a new beetle convertible because it was a high demand car. We ran out of time because they were so slow and the said "if you walk out we can't honor the deal tomorrow". We went to another dealership the next day who honored the deal and got us out the door in an hour. Stay away from this dealership!!!! More

we came in just to look and just love the jetta and financing. It was just what we were looking for. Having a great time driving the new Jetta! financing. It was just what we were looking for. Having a great time driving the new Jetta! More

I have bought many cars in the last 25 years. One of the best car buying experiences I have ever had. Associates were very helpful and knowledgeable. Thank you. best car buying experiences I have ever had. Associates were very helpful and knowledgeable. Thank you. More

Our lease was ending, and my wife and I were contemplating purchasing the vehicle or leasing a new one. We have leased 5 Nissans and 4 Hondas over the last 13 years, before moving to Arizona. contemplating purchasing the vehicle or leasing a new one. We have leased 5 Nissans and 4 Hondas over the last 13 years, before moving to Arizona. We visited several East Valley dealerships, and all of them rubbed us the wrong way, using high pressure sales tactics and trying to make it sound like we were getting a good deal when we clearly knew we weren't. After reading about the Passat, we hesitantly decided to visit SanTan Volkswagen in Gilbert. We were greeted by Jack Rasmussen. He let us browse the vehicles in the showroom and, when we were ready, explained the features and differences of the Jetta and Passat. He offered insight and suggestions when appropriate. Jack was friendly and not pushy at all. His personality is very genuine, and he made us feel comfortable throughout the process. After a short discussion, Jack and the dealership were able to offer a price that met our budget which was important to us. They didn't try to pressure or cheat us. We left the dealership to get a bite to eat and think about it. We returned an hour later to make the purchase. We have never purchased a car in one day, but Jack Rasmussen and SanTan Volkswagen made it easy to do so. We are very happy with our new Passat. For your next vehicle, give SanTan Volkswagen a shot. You won't be disappointed. More