Ken Garff Volkswagen Gilbert

Got a nail in my tire on Christmas Eve and called into the service department. Luke(I think that was his name) helped me out and got me in to get a brand new tire...keep in mind this was last minute on Ch the service department. Luke(I think that was his name) helped me out and got me in to get a brand new tire...keep in mind this was last minute on Christmas Eve. More

Very clean. Staff is nice. I leased my vehicle and then decided to buy it outright. Great experience. I would recommend you to family and friends. decided to buy it outright. Great experience. I would recommend you to family and friends. More

Great dealership! Clean and minimal contact. Quick and easy and everyone is super nice. I've gone to a number of VW dealerships and they are the best! easy and everyone is super nice. I've gone to a number of VW dealerships and they are the best! More

I have purchased 5 vehicles over the years from Earnhardt VW. I keep coming back to this dealership because they always go out of their way to take care of my needs and of me. As of late I have worked with B VW. I keep coming back to this dealership because they always go out of their way to take care of my needs and of me. As of late I have worked with Bruce Taira he goes out of his way to get a great deal done. Would recommend this dealership they are the best to work with. More

I contacted VW Credit to discuss getting out of my lease early due a hard ship of my wife losing her job due to COVID. I was advised to go to my home dealership and ask if they will buy it back early due t early due a hard ship of my wife losing her job due to COVID. I was advised to go to my home dealership and ask if they will buy it back early due to my hardship. I have 5 payments left for a total of $1625.00. I have previously purchased 2 other Volkswagen's from this dealership and still own 1. The Sales Manager Jim Knight advised me that my payoff was $12,669.00 and he would Buy the car back at $10,500.00 so my balance to get out of lease due to a hardship would be $2,169.00. What sense does that make? How are you assisting a Loyal Customer with a hardship? I was finally told to go to Car Max that they would probably offer me more money then my home dealership. They did! Not enough to satisfy my hardship but at least beat VW. Shame on you, you just lost a Loyal Customer of Volkswagen. Thanks for being considerate during these tough times. More

I had a great experiance at my first service appointment. They Addressed all of my concerns. In and out of service department in no time. They Addressed all of my concerns. In and out of service department in no time. More

We had excellent service at Earnhardt Volkswagen. From when we bought my Passat to servicing it. Would definitely recommend this dealership. Jack explained all the new features great. when we bought my Passat to servicing it. Would definitely recommend this dealership. Jack explained all the new features great. More

Lisa has been very patient with us. We have been trying to get a deal done on various vehicles for years it seems. This deal was almost completely done via email/text. Kept the time spent to a minimum. to get a deal done on various vehicles for years it seems. This deal was almost completely done via email/text. Kept the time spent to a minimum. More

Took my 2018 Atlas in for its 20K mile checkup. I was treated like gold and my vehicle was given prompt and professional service. The service consultant kept me informed and made a follow up appointment treated like gold and my vehicle was given prompt and professional service. The service consultant kept me informed and made a follow up appointment for a recall of which I was unaware. 5 star service in my book. More

Luke and the guys in service are great. Always pleasant and honest. They consistently under promise and over deliver. I would recommend them to anyone. and honest. They consistently under promise and over deliver. I would recommend them to anyone. More