Ken Garff Volkswagen Gilbert

I recommend this dealership to everyone. Patrick, Johnny B and the finance manager were all so friendly and welcoming. It was the least threatening, exhausting experience I have EVER had in a car dealership B and the finance manager were all so friendly and welcoming. It was the least threatening, exhausting experience I have EVER had in a car dealership! I got just what I wanted with no hassle and no tricks. Just a great place to buy a great car! More

We have been to other dealerships and invested alot of time asking questions and test driving, on top of much internet research. We were so excited driving our new car off the lot of another dealership, o time asking questions and test driving, on top of much internet research. We were so excited driving our new car off the lot of another dealership, only to discover that the "paperwork" wasn't quite right... and the interest rate and price promised were not being honored. We had to return our new car four days later. At San Tan VW we did not spend hours and hours negotiating. We were treated fairly and honestly. We were not called the next day and asked to come back and pay more than we had agreed upon. It has been two weeks since our visit to San Tan and no one has asked me to return my new car. I could not be happier. Thanks for a good experience. More

Buying my new car at SanTan Volkswagen was actually an enjoyable experience. I worked with Hal for a number of weeks looking for the exact car I wanted. He communicated with me throughout this time peri enjoyable experience. I worked with Hal for a number of weeks looking for the exact car I wanted. He communicated with me throughout this time period; enough to keep me informed, but not so much as to be annoying. He listened to me and never pressured me. Overall the dealership seems to care about their customers and has a nice relaxed atmosphere. I'll definitely recommend both Hal and SanTan Volkswagen to anyone in the market for a new car. More

All around excellent! Really worked with me to understand my needs. Seth was great and you can tell they really work together as a team! Highly recommend this dealership. So far so good! understand my needs. Seth was great and you can tell they really work together as a team! Highly recommend this dealership. So far so good! More

I have no real complaints. Everything was just fine. No pressure or anything from the sales staff. They worked witn me and I din't feel like I was obligated to buy anything. Everything was explained clearl pressure or anything from the sales staff. They worked witn me and I din't feel like I was obligated to buy anything. Everything was explained clearly, and it didn't seem to me like my questions were a burden. Overall my experience was awesome. More

Greg was friendly and honest from the minute we met him. He included our daughter, who the car was for, into the conversation/experience. He found us a car that was perfect and explained why this was a gre He included our daughter, who the car was for, into the conversation/experience. He found us a car that was perfect and explained why this was a great safe car for our daughter. We hadn't planned on buying a car that Sunday and he and the manager agreed to hold the price and detail the car on Monday. The price was great and we figured we couldn't pass it up. Because my husband and I work opposite shifts, we had to sign paperwork on different days and EVERYONE especially Greg helped make this happen! Before we left the dealership Monday night, Greg had explained all the features and showed our daughter how they worked. He also told her to call if she had any question, he really made this an exciting experience for our college bound daughter. I would recommend Greg and San Tan VW to anyone! More

We had the most pleasant new car buying experience we ever had. We thought our trade-in was worth more than it was and that we wouldn't be able to afford the 2011 Jetta TDI we wanted, but Patrick asked ever had. We thought our trade-in was worth more than it was and that we wouldn't be able to afford the 2011 Jetta TDI we wanted, but Patrick asked us to come on in and he would make the numbers work. So we did stop by and he was a man of his word. He gave a deal on our trade in and he gave us a great price on the Jetta - We highly recommend Patrick and SAN TAN VW to anyone looking for an honest salesperson and dealership. We also want to thank Mark Stull from San Tan VW finance department who was very friendly and easy to talk to. More

My wife and I had an awful experience at Camelback Volkswagen in Phoenix. I called SanTan and explained over the phone our horrible Camelback VW experience. I went on to explain what we wanted, the pr Volkswagen in Phoenix. I called SanTan and explained over the phone our horrible Camelback VW experience. I went on to explain what we wanted, the price we were looking for, and an explanation of the options and costs of the warranty. I further explained that my wife was 6 months pregnant, and we did not have the time nor energy to make a deal other than what was said over the phone. We drove an hour to get to SanTan VW (Camelback VW is only 10 minutes away from our house), and it was well worth it. The exact car we were looking for (Jetta Sportwagen), and exact terms of what was discussed over he phone were still in effect. Where as our Camelback experience felt like everybody from sales to finance teamed up against us to force us into signing; Everybody at SanTan seemed to work and support each other to help us get what we wanted. Instead of someone selling us a car, I felt like we bought one. I highly recommend SanTan Volkswagen for anybody looking to purchase a car. From sale through financing, I felt like all the car features, options, warranty and finance terms were properly explained to us so that we had a thorough understanding of what we were buying, and what to expect throughout the lifetime of our car. From my initial phone call to the drive home, the customer service reinforced my decision to buy a VW, and especially to buy from SanTan VW. Thank you SanTan! Luis More

All dealerships are typical at the end of the day. That is just what they do as it is business right? Well Jack Rasmussen's first impression stayed consistant throughout the entire experience. He is a no is just what they do as it is business right? Well Jack Rasmussen's first impression stayed consistant throughout the entire experience. He is a no nonsense people pleasing salesman which is odd because most salesmen are usually assholes just trying to get at your wallet. Jack has his own style mixed in with what the bean counters expect but his own style is what won us over. We will go to San Tan VW again for sure. We also experienced great service on that same day that we bought our new VW. Yeah, we went there for service on our 2010 VW Tiguan and traded up for a 2011 model after we were approached by Jack asking if there was anything that he could help us out with. We did go there thinking that we may trade in the 2010 for a 2011 as the leather seats in the 2010 were killing the wife in this heat. Moral of the story is keep Jack there at San Tan and maybe even let him show the other sales guys his tactics as he is dead on. If Jack is not promoted to something other than Internet Sales then you guys are missing the boat on a great long term employee. No matter when we go to San Tan VW again we will always ask and deal with Jack Rasmussen. Otherwise we may need to reconsider ; ) More

Last weekend, we walked into San Tan VW to explore purchasing a new vehicle. Salesman Hal "Your Pal Hal" Feldman was cordial, knowledgable, and friendly. When we came in, we were not committed to a s purchasing a new vehicle. Salesman Hal "Your Pal Hal" Feldman was cordial, knowledgable, and friendly. When we came in, we were not committed to a specific model or even make. Hal helped us compare options with our goals and helped to to test and compare models and features. We decided on a Jetta GTI. It's got great style, power, convenience and economical performance. We also liked the service and care plan. Doing some research on financing by non-dealer sources helped us help the dealer to find us a very competitive rate. We would recommend the vehicle, the dealer and the saleman again to anyone. More