Ken Garff Volkswagen Gilbert

I walked into the dealership and asked to speak with a salesperson. One minute later I was greeted by Pat. We sat down and went over what I was looking for. First he introduced me to the Jetta TDI. He salesperson. One minute later I was greeted by Pat. We sat down and went over what I was looking for. First he introduced me to the Jetta TDI. He spend around 20 minutes explaining the ins and outs of the car. Went for a test run and I was sold on VW. The second car we looked at was a 2DR Golf TDI. I was a bigger fan of the golf but there were no 4dr's on the lot. I called the next day and told them I wanted a 4DR Golf TDI or nothing. They were able to find the car I was looking for and I went in and signed the papers that day. The next day Pat drove all the way down to Tucson to get my car and drive it all the way up. I walked in on an Tuesday and 2 days later I walked out with my dream car. I love the car and it was a pleasure working with everyone at the dealership. More

To make a long story short I will not recommend this dealership to anyone. My family and I went in there with the intention of purchasing a vehicle and dealt with several people. At first things were fi dealership to anyone. My family and I went in there with the intention of purchasing a vehicle and dealt with several people. At first things were fine, but that is where the good part of this story ends. After being told different stories such as it taking up to five months for a certain color to arrive and telling us the model we wanted in the trim level we wanted only had a sunroof for $60.00 more a month we began to suspect something was up. I should have walked out right there, but because the salesman began complaining that he had put in so many hours into the deal and if we walked out we would never be welcome again, we felt bad so we did the deal. I traded in a vehicle and was quoted a SPECIFIC price for the car and all it's add ons but we will return to that problem later. Upon entering the finance office we told the finance guy we did not want ANY ADD ONS. Welp sure enough he began using pushy sales tactics, scare tactics, and everything else in the book to get us to buy service plans. We must have said no about 15 times. It got to the point where he told us Volkswagen will not honor its main warranty without an extended service plan. We called Volkswagen Group and of course this information is 100% false. After all this time wasted we got the car and low and behold there were trim packages missing and the dealership pulled a bait and switch on us and sold the car we wanted while we were processing the deal. They told us this was the car we wanted. We were so tired at this point we just took it. We ended up after about 15 days calling the dealership and telling them how dissatisfied we were with the deal. We spoke with the owners son and general manager john Ellegard who if you want the honest opinion his reputation fallows him. He was extremely rude and unprofessional. We offered to return the car and pay for the miles but of course John had only two words for us... Back to the original mention of the trade in plus all the add ons. Well we were supposed to receive a large check back for the extended warranty on the trade in. Of course the finance "professionals" told us we were getting a large sum back, but when the check came there was a GIGANTIC GAP in the dollar amounts quoted and the dollar amounts received. We called up John who basically told us "tough !@#$ pay up or see you in court" that is exactly what he said by the way. We are now sitting in a car that is so upside down it is beyond recognition. We ended up getting stuck with even more negative equity on the car and the payments sky rocketed. Now only 29 days into the lease we had to get out. San Tan volkswagen refused to do anything to help us the only thing John Ellegard cares about is his paycheck and not the customer. We ended up getting very lucky and found a dealer who was able to help us out of this nightmarish deal and put my family and I into a beautiful new car on a much lower payment and on a purchase instead of a lease. Even to this day John Ellegard and San Tan Volkswagen harass me, my family, and continue to threaten to take me to court and garnish my wages over not paying him the difference in price between the extended warranty amount and the down payment amount. The staff at San Tan Volkswagen have even gone as far as to go into the Volkswagen financial system and gather information on my new purchase from the other dealer and use the information against me. I HIGHLY RECOMMEND NOT USING THIS DEALERSHIP. Between the lies, scams, bait and switch tactics, sales pressure, scare tactics and many more.. this dealership deserves no business until they can learn proper business ethics. John Ellegard is too busy threatening lawsuits on elderly men and a college student with severe anxiety issues to be practicing proper business ethics. Hopefully the owner of San Tan Volkswagen will see this and clean his dealership up. Until than this dealership receives an F. Should San Tan Volkwagen ever rectify the situation and do the right thing and stop harassing me and threatening to take me to court, I will edit this review to reflect this change. Good bye San Tan Volkswagen. More

Hal really let us run the car around and made sure that we understood all the features of the car and the car's performance. He really worked at getting us the deal that we wanted and the right amount for we understood all the features of the car and the car's performance. He really worked at getting us the deal that we wanted and the right amount for our trade. He's followed up several times to see if we had any questions, and really went the extra mile. Love our new car, love SanTan VW. More

Greg was outstanding in the way he handled our interest for a used van ,his questions and our answers let us to get right to what we wanted ; the right car at the right price. for a used van ,his questions and our answers let us to get right to what we wanted ; the right car at the right price. More

Great Greeting. Great presentation. Features explained and demonstrated fully. Seemed to go all out to please me. I have recommended your dealership to friends. Keep it up. and demonstrated fully. Seemed to go all out to please me. I have recommended your dealership to friends. Keep it up. More

Greg was very courteous, friendly, and answered all of our questions. He did not pressure us to buy; rather he discussed all the features of the car and was professional in his demeanor. Christian, the f our questions. He did not pressure us to buy; rather he discussed all the features of the car and was professional in his demeanor. Christian, the finance guy, was also very courteous and friendly. He discussed everything in a professional manner. I will recommend San Tan Volkswagen to everyone! I will rate Greg and Christian as 10's!! More

Greetings, Recently we purchased a VW Jetta and would Greetings, Recently we purchased a VW Jetta and would like to thank Greg for helping us with our purchase. There was no hassle and it was a very posi Greetings, Recently we purchased a VW Jetta and would like to thank Greg for helping us with our purchase. There was no hassle and it was a very positive experience overall. Greg Black our salesman, was very knowledgable and made us feel very comfortable. The only thing that was a little uncomfortable was in the signing of all the docs. We were asked about extended purchasing an extended waranty. The gentlemen that helped us made us feel like we were buying a product that could have a lot of problems, so the extended warraty was a must. (It raises the price of the vehicle a great deal, under pressure.)If two of my brothers weren't already driving Jettas, I might have changed my mind. We appreciated Gregs help as well as Neil, in the service department. We love the car and hope that the extended warranty we purchased won't be needed. Thanks, the Lundgreens More

our visit at SAN TAN VW was very enjoyable, all men worked with us on pricing; I would highly recommend them to our friends, and come back when we are ready for the next car. Even the service people we worked with us on pricing; I would highly recommend them to our friends, and come back when we are ready for the next car. Even the service people were helpful. the day after we bought the vehicle, they found the rugs from front of SUV, left by precious owner, cleaned and placed them in for me with a smile. great, hard working team. VW would be proud. Best Regards, Carol Kellams More

An excellent experience, met me at the airport, stayed late, gave me a great deal without any hard pressure sales, I would recommend them to anyone in the region. late, gave me a great deal without any hard pressure sales, I would recommend them to anyone in the region. More

All I have to say is this is the BEST buying experience I have ever had! SanTan VW has an amazing team of employees who care about their customers needs and are willing to do what ever they can to meet your have ever had! SanTan VW has an amazing team of employees who care about their customers needs and are willing to do what ever they can to meet your needs. Thank you Hal, Patrick and Christian!!! I love my new Passat and couldn't be happier ;) I will be sending all of my friends to see these fine gentlemen and this PHENOMENAL dealership! Phil More