Ken Garff Volkswagen Gilbert

Jack and the team made my experience at San Tan VW Jack and the team made my experience at San Tan VW simple, fast and hassle free. My paperwork was ready quickly and the vehicle even got detailed tw Jack and the team made my experience at San Tan VW simple, fast and hassle free. My paperwork was ready quickly and the vehicle even got detailed twice. Brian did a great job of going over my paperwork with me. More

I can not begin to tell you how wonderful an experience I had at Santan VW! When I parked my car, I barely took two steps towards the dealership when I was greeted by a distinguished older gentleman who w had at Santan VW! When I parked my car, I barely took two steps towards the dealership when I was greeted by a distinguished older gentleman who warmly greeted me and asked who I was meeting with. He escorted me into the dealership and went to tell Deven that I was there. Deven and I had been communicating via email for about a week, when I discovered that Santan VW had the Plantinum Gray Turbo Beetle that I WANTED. I loved the fact that when I made my appointment to meet with Deven, that MY Beetle was taken off the market. My work schedule is odd, and I live in Tucson, so finding the time to get up to Gilbert was definitely a squeeze. But I refused to compromise on what I wanted and Deven  made sure I didn't have to. Deven is an absolutely, delightful bundle of positive energy! Very friendly, kinda quirky, and rather funny! All qualities I respond to! (I work in retail management, and would hire her in a heartbeat!) Being someone who works in sales, I don't like being "catered to", I just want to be welcomed. That is exactly how I felt.  Deven also demonstrates an absolute passion for VW and the dealership she works for! When she was showing me My Beetle, I felt she was just as giddy and excited about the car as I was! Before I drove off the lot, she made sure I knew how to use all the features that were important to me, in particularly the music and communication system. She made sure that i knew that any question, no matter how trivial, i can call her anytime.  BTW, the drive home was killer, I LOVE MY BEETLE! I am driving up to the Sedona area to visit my sister and bro-in-law this weekend, and I can't wait for the drive!!! Christian in finance was also amazing to work with! I felt that he sincerely wanted to work towards the best financing and warranty coverage for ME. He also has a passion for what he does, and for the company he works for. As for "Would I recommend Santan VW to my friends?" the answer is a big HELL YES! To the point that I am planning on making the two hour drive from Tucson for all my service needs, just so I can be surrounded by the incredible positive energy that flows thru out your dealership. Sincerely, your proud new Santan VW Beetle owner, Bill More

We recently brought in our Minivan we had purchased in late October because the rotors were warped. Jason took care of replacing the front rotors and turning the rear ones for no charge even though we we late October because the rotors were warped. Jason took care of replacing the front rotors and turning the rear ones for no charge even though we were out of warranty. Great service and the work was done fast! More

The sales person I worked with (Patrick) made my experience very comfortable - we all know that generally when we walk into a car dealership we have that overwhelming dreaded feeling and fear they a experience very comfortable - we all know that generally when we walk into a car dealership we have that overwhelming dreaded feeling and fear they are going to be pushy. I can honestly say I never felt like that once - Patrick was so easy to work with and extremely down to earth - I didn't feel like I was working with a salesman - now that may be a sign of an excellent salesman but at least I never felt tied down or required to purchase a car simply because he spent time with me. The day before I had worked with someone at CarMax...he was nice but the next day I was going to visit again and that salesman was extremely rude at CarMax and made me feel like I wasted their time since I chose not to purchase with them - again, with San Tan Volkswagon I never felt like I was obligated nor did I have any concern that I was wasting their time. They worked with me, took me on the test drive and I told him up front - I have limited funds so wanted to stay around my current car payment and I was also upside down in my current vehicle - he simply said...don't worry, we'll work with you and will find something that is comfortable for you. Patrick did all of the leg work between trying to strike a deal, though we didn't get at the same car payment I could never be happier with my experience. I then moved onto Christian and he even took the extra time as well to see if he could help bring down my payment - he went over all the options with me and the bottom line was the issue of the other vehicle - basically I'll make things work as I love my car. All I'm waiting for now is for a part to come in that they ordered for the seat and lastly my window tint to be completed and the car will be complete - I look forward to driving this car for the next 5 years + (and it will be paid off before then). I can honestly say - try SanTan Volkswagon out - you won't be disappointed in the volkswagon brand and you'll be very pleased with the staff there. The all completely go out of their way...I even had a 3 year old with me that the receptionist went above and beyond in helping me keep her entertained while we made a deal...When the time comes to move into another vehicle, I will be sure to visit them again!! More

I had been car shopping at several dealerships, mostly in the NW Valley close to where I live. In frustration, I went on Facebook and wrote a post about my experiences. A friend recommended that I contact Sa the NW Valley close to where I live. In frustration, I went on Facebook and wrote a post about my experiences. A friend recommended that I contact San Tan Volkswagen. The dealership is located an hour away from my home, but I contacted them anyway. I’m SO GLAD that I did. Everyone I interacted with was polite, professional, fun. Suddenly, my new car buying experience had gone from dismal to delightful! Thank you, San Tan Volkswagen, for making it so easy to provide me with a great car at a great price and with such friendly service. This is what buying everything should be like! More

This dealership is PHENOMENAL! Before coming to SanTan VW I had actually taken my car to Berge VW for warranty work and other repairs which they refused to do unless i paid an extra one thousand dollars for I had actually taken my car to Berge VW for warranty work and other repairs which they refused to do unless i paid an extra one thousand dollars for a so called electrical issue. That same week I brought it to SanTan VW for a second opinion; they told me my car had no electrical issues and that there were no other problems that would interfere with the work I needed done. Becky went above and beyond when she learned I was taking the dealership I bought my car from to court. She helped draw up all the paperwork I needed to take with me. The staff was so nice every time I went in there, they even offered me a discount for all of the work which should've cost me almost $2,000. I plan on driving a Volkswagen the rest of my life & once it is time for me to purchase a new one I will definitely come back to this dealership. More

The sales team took the time to answer all my questions,let my drive different Jettas and Passats and allowed me the time to look over both car until I desided that the Passat worked best for mys questions,let my drive different Jettas and Passats and allowed me the time to look over both car until I desided that the Passat worked best for myself, my wife and our growing boys.Then the finance process was straight forward and fast to get done.I love my new Passat and greatly appreciate how well I was treated at SanTan VW. More

We have had bad experiences at other dealerships but every single person we encountered here was an absolute pleasure. We had a car we liked and Ron and Christian were able to make it happen with our t every single person we encountered here was an absolute pleasure. We had a car we liked and Ron and Christian were able to make it happen with our tough budget issues. They got us a fantastic car, with a fantastic coverage plan to keep my family and I safe for the next few years. Thanks again More

After having a terrible experience and bad service from superstition Honda, My wife and me also visited San Tan Volkswagen to see on the same date and met Seth Madison which i spoke too on the phone and ex superstition Honda, My wife and me also visited San Tan Volkswagen to see on the same date and met Seth Madison which i spoke too on the phone and explain to him my experience that day with a vehicle Seth asked me to give him a chance and promised that it would be different,when my wife and me arrived there was Seth with a big smile and welcome. We went to his desk and explain the whole story what had happen. I informed him what we wanted, what we can afford and was approved already for a car loan from Capital One. I asked Seth what car he had available to fit my budget and the first thing that he stated was,lets look at the Cobalt that we had called him about and not worried about my budget,which my wife and me really appreciated. We have taken cars to be test driving before,which normally is a ride around the block,but Seth stated that he wanted us to ride the car not only on the road,but also the expressway,which took 15 to 20 minutes. when we went back to his desk, he asked us how the car was and wanted to make sure that we were happy. My wife loved this car and told me that we can never afford this car as it was a newer vehicle. Seth asked about the company we had the approval from and i informed him how much and payments we can afford. Seth left to see his finance people and i informed my wife to be ready to get into an older car with higher miles. When Seth arrive back a little later my wife and me were stunned when he said they can get the car not only within our budget, but lower. My wife kept telling me there is a trick to this,i informed her that we should listen. As we waited for Seth the whole san tan valley volkswagen employees made my wife and me as we part of their family with their kindness and offering us if we wanted coffee,water anything we wanted, they are a very special kind of employees and working at the same place,my wife and me was just looking at each other and saying WOW,these people are really nice. When Seth arrived he had the numbers for us, he started by telling us,he had good news for us. He got the car under our budget,below the amount that Capital One approved us for, as i looked at my wife speechless for once :). I informed Seth if he was sure cause we gave back a car earlier in the day,that the dealer went out of our instuction and told us they could not do anything for us, Seth with his big smile told us he was sure. lets see here The other dealer wanted us to bye a plain 2010 chevy aveo for 13000 out the door. Seth and the San Tan Family wanted me to to drive a 2010 chevy cobalt with everything power for 11500. The decision was easy and i will always buy and recommend the san tan volkswagen family. Thank you Seth and the whole San Tan Volkswagen family, you guys made my wife and me very happy. June & Nelson Rojas San Tan Valley More