Ken Garff Volkswagen Southtowne

They were all awesome! Everyone was super friendly, our salesman Alder was great! He knew what we were looking for, found us a car that worked and the finance team was amaz Everyone was super friendly, our salesman Alder was great! He knew what we were looking for, found us a car that worked and the finance team was amazing. I would definitely return in the future and will send future business their way. More

DO NOT BUY A CAR FROM SOUTHTOWN VW I never leave reviews but I have been so disgusted with my experience that I feel I should save others from the nightmare we have been living. It started great with great but I have been so disgusted with my experience that I feel I should save others from the nightmare we have been living. It started great with great sales people who were incredible to work with to purchase my 2023 Atlas with roughly 17 miles, but after 4 days the check engine light came on. They had my NEW car for 3 days. They couldn’t figure out what was wrong with it so they just changed all the fluids and filters. Six days later the EPC light came on. They had my car for another 8 days, they supposedly fixed it. After I got it back it started driving really crappy. Shifting hard, revving high, and chugging when coming to a stop. So 10 days after getting it back I took it back AGAIN. This time I was not given a loaner car. After a week of no car and no loaner car I pushed to get a rental because we had a trip planned. They told us we could pick it up the morning we were scheduled to leave town. When we called the rental place there was nothing rented for us. We had to borrow a friends car. I got my car back after SIXTEEN days with a brand new transmission and a long list of new parts. I enjoyed my car for a few more days before noticing that it would intermittently do the same things that it was doing before and now the garage door button would only work part time, the cell phone charger wouldn’t work and the console screen would randomly power off. It got worse over six weeks when I finally decided to take it back. They have had it now for another three weeks. If you’re keeping track I bought my car 111 days ago but I have only had it in my possession for 59 days! Everyone is passively “sorry” but that’s as far as it goes. The comment we keep hearing “we will take care of you” means nothing from them as we have not been taken care off at all. I have had to initiate updates from the service department each time it has been there. We purchased a $50,000+ paperweight and no one there cares to make it right. As of today, 9/15/23 it is still there, I don’t have a loaner or a rental, we have no answers as to what is wrong with it, no ETA and did I mention it was BRAND NEW? Worst experience ever! More

Very friendly, helpful , quick service and always willing to help customers with the best deals possible to help customers with the best deals possible More

The Dealership was great, not 100% honest. But I’m okay with the turn out. I was already approved through my bank and Southtown opened a new Credit report and submitted it. Little dishonest to But I’m okay with the turn out. I was already approved through my bank and Southtown opened a new Credit report and submitted it. Little dishonest to me More

The staff, Mujo in particular, were friendly and listened to what I had to say and didn't try to push me into anything other than what I came in looking for. to what I had to say and didn't try to push me into anything other than what I came in looking for. More

She lovely Awesome lady Nice and sweetie person Million words can’t explain she fabulous.❤️❤️ Million words can’t explain she fabulous.❤️❤️ More

This place has amazing, enthusiastic and wonderful individuals! Especially my friend Jasna she’s amazing so caring making sure I got the best deal and that I was happy with my new car! Thank you so mu individuals! Especially my friend Jasna she’s amazing so caring making sure I got the best deal and that I was happy with my new car! Thank you so much for helping me find my new vehicle! More

Awesome place to buy a car. Service was pretty good. Alder the salesman and his team did a good job I'm highly satisfied. Service was pretty good. Alder the salesman and his team did a good job I'm highly satisfied. More

As always, outstanding sales professionalism and Service from Stan and Troy and the Finance Team. The service department is superior as well. Bought our sixth Volkswagen there and wouldn’t think of going an from Stan and Troy and the Finance Team. The service department is superior as well. Bought our sixth Volkswagen there and wouldn’t think of going anywhere else. More