Ken Garff Volkswagen Southtowne

10,000 mile service was a nice experience to have my car service, first time and to have been helped by very courteous and friendly staff...I was told a time that servic was a nice experience to have my car service, first time and to have been helped by very courteous and friendly staff...I was told a time that service would take and it was exact. It shows that your dealership regards and respects customer time and staff well trained to deliver excellent honest serve...In an age where customer service is lacking and secondary , it was refreshing. Janette Munoz/Anthony Mirabile More

Malik was wonderful! My check-engine light came on, on Monday January 12th, as I was driving home from work. Tuesday January 13th , I was able to bring my car in, and $12 My check-engine light came on, on Monday January 12th, as I was driving home from work. Tuesday January 13th , I was able to bring my car in, and $1226 later, my check-engine light is off, and my car is fixed. It was A LOT of money for me to spend, but since I need a car to drive to work and so forth, I had no choice but to spend that money to be safe, and have a working vehicle... Malik was kind enough to explain everything thoroughly, and helped me understand that spending that money was necessary, and will keep my car in good condition for a long period of time. I am glad, that even though I need to spend A LOT of money, that the service is prompt, friendly, and efficient. I however, will NEVER buy a Volkswagen again, and I highly discourage most everyone that I come into contact with, to NEVER buy a Volkswagen, as well. My 1993 Toyota Camry has never needed the extreme services and extreme costs that my 2001 VW New Beetle has needed over the years. It seems like every time I turn around my money pit of a 2001 VW New Beetle needs another thousand or MORE dollars put into it, to keep it running. So even though, I am satisfied with the service I've received, I am tired of having a car, that needs so much work, all of the time. I am not impressed by the Volkswagen brand at all... Malik has my sincere gratitude, for helping me with my "special car". More

VW Southtowne The dealership is always clean and the empoyees are helpful and friendly without being pushy. The service department is outstanding especially Brando The dealership is always clean and the empoyees are helpful and friendly without being pushy. The service department is outstanding especially Brandon and Malik they are the sh*t! More

Great experience great service Melik from the service dept. got me right in to service my 2013 Jetta. I also asked him to take a look at the alignment and to call me before doing an Melik from the service dept. got me right in to service my 2013 Jetta. I also asked him to take a look at the alignment and to call me before doing any work. He called me like he promised and let me know that my alignment needed to be done and the cost for it. They are very friendly and helpful. More

Great service visit Malik was very professional and friendly. My wait time was exactly what I was told it would be and the waiting area was clean. Malik came to update me Malik was very professional and friendly. My wait time was exactly what I was told it would be and the waiting area was clean. Malik came to update me on my wait and then came to get me from the waiting area when it was finished. More

Even the simplest repair is great! I had to come to VW Southtowne because I'm just bumbling enough to not be able to put in my own headlight lamp install. They nicely took my poor, head I had to come to VW Southtowne because I'm just bumbling enough to not be able to put in my own headlight lamp install. They nicely took my poor, headlight-deprived Jetta in and put the bulb in qithout any problem. They also readjusted my driver's side wiper arm at no cost. I've come to depend on the service center for literally everything when it comes to my Jetta, and always come away highly satisfied! More

I had a great experience. they toke me on the spot. Branden is so kind and helpful. He goes above and beyond to help. He is the best! Thank you for your help! He is always very friendly and willing Branden is so kind and helpful. He goes above and beyond to help. He is the best! Thank you for your help! He is always very friendly and willing to give me attention. When someone walks in he always looks to see who it is. Every time he has given me recognition by say help and asking how I am. This does make a difference to the customer. If I have to wait for him I will do that. I just think he is great ! More

Bit of a wait, but worthit I went in for a normal oil change, (30,000), and was told it would take about 45 minutes. However, it took far longer, but the gentlemen working at th I went in for a normal oil change, (30,000), and was told it would take about 45 minutes. However, it took far longer, but the gentlemen working at the front were very polite, accommodating, and just all around sweethearts. They apologized for the wait numerous times, and then because it was actually over 2 hours, they gave it to me for free! I know that that wasn't typical, but I am satisfied with how they treated me/"made up" for the busy morning. Happy customer. :) More

Malik and Southtowne VW are awesome! I have never had a bad experience, the customer service and work performed are always top notch. Malik has helped me with all of my vehicles I have bo I have never had a bad experience, the customer service and work performed are always top notch. Malik has helped me with all of my vehicles I have bought over the years at Southtowne and is wonderful to work with! Thanks for everything! Kim More

Great customer service This was our first time at this dealership and the experience could not be any better. The vehicle was serviced in a timely manner and the staff was v This was our first time at this dealership and the experience could not be any better. The vehicle was serviced in a timely manner and the staff was very friendly. Malik was great to work with and he answered all of our questions. As I already said, it was the first time at the dealership, but from now on I will always bring my cars to Malik. Thank you all for the quality service! Almir More