Ken Garff Volkswagen Southtowne

Customer service great customer service and excellent knowledge. The staff was very friendly and worked very hard to provide me with what I needed. Extra time was spen great customer service and excellent knowledge. The staff was very friendly and worked very hard to provide me with what I needed. Extra time was spent on making sure I knew the features of my car before leaving and on follow up visits. More

Over and above to satisfy the customer I would like to start by stating that your dealership had saved me over $3000 dollars in repairs. This was possible because of your dealerships exper I would like to start by stating that your dealership had saved me over $3000 dollars in repairs. This was possible because of your dealerships experience and concern to the customer. I had recently gave up on all VW dealerships due to the fact that I felt always being ripped off and the quality of work was very miserable to say the least. When deployed with the military, I have to depend on the services being provided to my wife, and it never fails...she is always being taking advantage of and I end up spending thousands of dollars on repairs that may had never been required. Than I had decided to give your dealership an opportunity to prove me wrong...and they did. Effective immediately, I will go to no other dealerships except yours. I cannot express more deeper feelings about your dealership. I thank you dearly for going over and above on showing me any issues, if any, with my vehicle. After noticing an engine power loss when going up hill or when requiring engine torque, it was originally diagnosed by another VW dealership as the camshaft lobes being worn, along with additional engine components, over $3K dollars worth of repairs, in which case your dealership had found that it was nothing more than a simple fuel filter. After replacement of the filter, the problem went away. Your dealership could have easily monopolized on the situation, but instead, they wanted to be honest and sincere with my concerns. They refused to just replaced parts unless they had diagnosed the problem themselves. In my part of the world, this is called professionalism and excellent customer service. I would like to personally thank Adam (front desk representative) and Darrin (Chief Mechanic) for proving that I could indeed trust and depend on their VW dealership. Thank you so much for your business ethics and customer service. More

Avoid like the plague I will never set foot in this dealership again. They will cheat you every step of the way. The finance department pressure you into making a bad decis I will never set foot in this dealership again. They will cheat you every step of the way. The finance department pressure you into making a bad decision. Be careful with this dealership... More

I wrote a pprevious review And was not happy with my experience at all, in the interest of being fair though I thought I'd share this experience. I returned for another service And was not happy with my experience at all, in the interest of being fair though I thought I'd share this experience. I returned for another service appointment because I have a service contract and was very happy with the experience this time. I don't know if it was just that one service guy who made the experience awful last time, but I have no complaints this time. Malik was very friendly and knowledgeable and got my car in despite the fact I didn't have an appointment. More

very dishonest. ended up being a terrible experience I wish i would have read some of the reviews before buying here. this has ended up being one of the worst and most dishonest transactions that i have I wish i would have read some of the reviews before buying here. this has ended up being one of the worst and most dishonest transactions that i have ever been involved with. i wanted to buy a car with cash but in order to get me the price i wanted they had me go through there financing with warranties/gap/key replacement etc. and had to keep it for 6 months at which point i could cancel and would get almost all of that back. my big concern doing this was how much of this money i would actually get back and how much would get pulled into the prorated services during the 6 months. i was told that they couldn't be exact but it would be basically x number of dollars which i was ok with. i canceled after the 6 months and waited for my checks. however i ended up almost $900 less than i was told. i went in assuming something was wrong, nope... that is how they get you. His response was that they never quote an exact amount, and the amount i received is what it ended up working out to. He kept saying..."it is still a good deal at that amount" the fact is that it wasn't the deal i agreed to. i never would have bought the car with those numbers. really dishonest tactics in order to sell cars More

Manipulative, pulled my credit history without authorization I had an extremely negative experience shopping for a Volkswagen here. My initial salesperson was friendly and reasonably knowledgeable, but the manag I had an extremely negative experience shopping for a Volkswagen here. My initial salesperson was friendly and reasonably knowledgeable, but the management were unbelievably pushy and used extremely manipulative tactics to try to get me to purchase a car. This included not returning the keys to my own car, which they had to evaluate for a trade-in offer, until raising my voice to demand them. They also attempted to get me to sign a tentative purchase agreement written on a piece of scratch paper, presumably in an attempt to gain psychological commitment to a deal. Lastly, and perhaps worst of all, they used my driver's license information to pull my credit while I was on a test drive without my permission. This dealership and its staff truly live up to the negative stereotype of the industry. I ultimately purchased a new GTI from another dealership and am extremely happy with the car. More

Awesome experience This is by far the best vehicle buying experience I have ever had. I am surprised that the over all rating on this website is so low. They took care This is by far the best vehicle buying experience I have ever had. I am surprised that the over all rating on this website is so low. They took care of all my concerns quickly- offered solutions that were far beyond my expectations. I will always bring my business here. More

Unbelievably awful experience I had the absolute worst experience with this dealership; I'm still reeling. I have never felt so manipulated, hassled or taken advantage of. I felt l I had the absolute worst experience with this dealership; I'm still reeling. I have never felt so manipulated, hassled or taken advantage of. I felt like my concerns and needs were about as important as dirt but it didn't matter as long as the dealership was getting as much money out of me as possible. I'm telling everyone I know to not go to this dealership and will never step foot there again. More

Frustrating Friendly enough staff, but wouldn't give me a breakdown and a written cost agreement until I was almost done with the paperwork, and then it wasn't t Friendly enough staff, but wouldn't give me a breakdown and a written cost agreement until I was almost done with the paperwork, and then it wasn't the same as what we had talked about verbally. More

Service department sucks I took my brand new GTI in for it's first check up just to make sure everything was working properly, I brought the car in clean and when I got it bac I took my brand new GTI in for it's first check up just to make sure everything was working properly, I brought the car in clean and when I got it back it was filthy and there were also warning lights on the dashboard. So I took the car back and told them about the warning lights and the guy tells me that his technician may have left, I said I didn't care and that they should have never let the car leave in that condition anyways and that they needed to wash it again as well because it was ridiculous that someone looked at that and thought it was acceptable. I appreciate a free car wash but don't splash some water on it and then not bother drying it off. Then I got a flat tire on the way home one day so I went to the dealer to see if it was covered under my warranty, of course it wasn't, and of course they couldn't fix it and wanted me to pay $220 for a new one. I took it to Burt Brothers and they fixed it for free. Love my GTI but I'm not even remotely impressed with their service department, they're really dishonest and don't do a very good job. If I didn't have a service contract with them I'd go elsewhere. I should also mention that the finance guy I worked with neglected to mention the $40 in taxes I'd be paying each month which quite a bit of money when you're expecting your payment to be one thing and then it's not. More