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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT
West Valley, UT
665 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 665 reviews
April 15, 2022
This is regarding the Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT service department. I own a 2017 Fiat 500e fully electric car and decided to have the main battery tested to see if it had any issu Dodge Ram FIAT service department. I own a 2017 Fiat 500e fully electric car and decided to have the main battery tested to see if it had any issues. Called the service department and was told that the cost for testing the main battery is $130 and it would take two to three days to complete. I took the car in and was again told by the service adviser that the cost for testing the main battery is $130 and it would take two to the three days. I agreed for them to go ahead. After three days they called me and said that they have diagnosed the battery by charging it and driving the car but if I wanted them to ACTUALLY test the battery it would cost $620 or if I didn't want that it would cost me the $130. So, my decision was to either pay $130 for basically nothing, or pay $620 for actually testing the battery so I told them to go ahead with the test. If I knew from the beginning that I would have to pay $620 for testing the battery, I would have not done it. Not sure if this was a Bait and Switch tactic or just un-trained service advisers. Just beware. More
by Alex G
Employees Worked With
Rebecca, Antonio, Chad
Helpful April 08, 2022
I had my tires rotated, balanced, front /rear alignment, a oil change, and my Scat Pack badge replaced on the rear spoiler. Miss Sonya checked me in and was completely on top of every step of my service. Sh a oil change, and my Scat Pack badge replaced on the rear spoiler. Miss Sonya checked me in and was completely on top of every step of my service. She texted me and called to let me know how things were going. Miss Sonya is very pleasant to talk to and very efficient in serving me as a customer. Thank you! More
by scott1129
Employees Worked With
Somya and the Gentleman that sent me the video about putting on the new scat pack badge is excellent!
April 07, 2022
Timely service. Courteous, knowledgeable, competent staff! Service advisor was great! I love their video review of findings. Okay Courteous, knowledgeable, competent staff! Service advisor was great! I love their video review of findings. Okay More
by jpmickelsen
Employees Worked With
Name not known
April 05, 2022
Yes I would like to say we went through Jonny and walker a couple or months ago and bought a new 2022 dodge charger of the showroom floor..we were treated with such high standards and total respect from Jon a couple or months ago and bought a new 2022 dodge charger of the showroom floor..we were treated with such high standards and total respect from Jonny and walker that we are thinking of going back this week to look at new 2022 dodge ram trucks thinking about buying one from Ken garff and will not deal with anyone but Jonny and walker there the best sales men out there across utah..thank you Ken garff and a big shout shout out to Jonny and walker ..get ready for us to do it again.. sincerely Angie macomber... More
by angiemacomber66
Employees Worked With
John Scott, Kerry Walker
March 27, 2022
Very courteou and profesional staff! They explained everything thoroughly and were very competent at there job. Moved along quickly also They explained everything thoroughly and were very competent at there job. Moved along quickly also More
by ridetoliv75
Employees Worked With
Sergio Gomez, Rani Jensen, Natalia Lafollette, Rhett Merryweather, Alex Allen, Justin Kennedy, Jimmy Zeimet, Scott Thayne, Mathew Greeson, . .
March 26, 2022
Great bunch of people who treated us great , adi was ho eat and fair , the managers gave us tbeee time and treated us right . Fiancé was simple and easy eat and fair , the managers gave us tbeee time and treated us right . Fiancé was simple and easy More
by Df
Employees Worked With
Adi
March 24, 2022
John is amazing! He truly listens and will go above and beyond. We have now purchased 2 vehicles and he helped us refinance the second one. Will never go anywhere els He truly listens and will go above and beyond. We have now purchased 2 vehicles and he helped us refinance the second one. Will never go anywhere else now. Thank you John Scott! More
by Clorenzen
Employees Worked With
Rhett Merryweather, John Scott
March 19, 2022
Area is clean and they are efficient and organized. Did not have to wait long. Showed me a video of my Jeep, and let me know what needs to be fixed. Did not have to wait long. Showed me a video of my Jeep, and let me know what needs to be fixed. More
by Alice
Employees Worked With
Rodrigo Bustamante
