Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

Fast and proactive They treated me very respectfully. Josh brought me 2 of the cars immediately and I knew right away wich one I wanted. Josh brought me 2 of the cars immediately and I knew right away wich one I wanted. More

Great attention , faster and easy service, thank you Antonio Gonzalez Junior , for your support and help Antonio Gonzalez Junior , for your support and help More

Our sals person was awesome thank you Steven Fowler for making the process easy and going above and beyond to help us. I’m so glad we were referred to you making the process easy and going above and beyond to help us. I’m so glad we were referred to you More

They diagnosed a problem with the EGR and needed replacement for $900 estimate. I couldn’t afford it right then due to me replacing the EGR just a few weeks before that. I had a friend mechanic come replacement for $900 estimate. I couldn’t afford it right then due to me replacing the EGR just a few weeks before that. I had a friend mechanic come look at it and said all that was wrong was the gasket that was on the EGR valve. So we bought another gasket at auto Zone for $4 and the check engine light hasn’t been on since. So what I got out of that is that you didn’t properly diagnose the problem and just want to throw parts at it and labor. Also when I brought my van home from the dealership because I couldn’t afford the repair, my friend mechanic found a loose connections at the air box and hoses not even hooked up. I had the transmission mount underneath replaced by you the first time I brought it in in December and it’s missing a bolt underneath, I found that out when I went to change the oil. Also had you change the valve gaskets because of a leak. After I went and had tire shop rotate the tires And another shop recommended to change my valve gaskets again due to after your repair the valve box wasn’t cleaned up so it looked like it was still leaking. Also the same tire shop showed me that the engine mounts needed to be replaced due to the engine shifting more the 2-3 inches when revved. And your shop totally missed it. I don’t understand how you missed it since I was told that the transmission mount underneath needed replacement and had you do the repairs. I also wanted the HVAC system to be able to switch from floor to defrost. They did the repairs but repaired the wrong actuator. They actually said that there were multiple actuators not working but only repaired the AC actuator when my concern was for the actuator that controlled the defrost so on cold mornings my son could see out of the windshield. I am not happy with Ken Garff at all. On a happy note I thought Beth did her best with being the middle man. More

Quotes were double what they should have been. Shaun was communicative and responsive, but I won't be back. Shaun was communicative and responsive, but I won't be back. More

Communicative and friendly. They always ensure my questions are answered and provide me with an accurate time frame. They always ensure my questions are answered and provide me with an accurate time frame. More

Great place for service. . Antonio made sure all parts were there, made service time very reasonable.. Great customer service.. . Antonio made sure all parts were there, made service time very reasonable.. Great customer service.. More

Service tech was great and easy to work with. Had a great experience and I am glad I got the service package. Had a great experience and I am glad I got the service package. More

Had a few issues the previous visit, Shari took care of my needs for this visit and corrected issues from my previous visit. my needs for this visit and corrected issues from my previous visit. More

The customer service was great. The technician's work was trash; they didn't explain why the lights were on or what needed to be changed to fix them. They also suggested changing th The technician's work was trash; they didn't explain why the lights were on or what needed to be changed to fix them. They also suggested changing things that had been replaced only a couple of months prior. It felt like they were just trying to sell me things and not address the issues. I will not recommend this dealership to anyone. More