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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

West Valley, UT

Overview
Reviews
Vehicles
4.3
942 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4175 W 3500 S

West Valley, UT

84120

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Showing 942 reviews

July 04, 2026

No communication. No compassion. Really difficult to get any answers. I went there because I bought from there. Going forward I will choose another More

by Skinnerbob88
Recommend Dealer
No
Employees Worked With
I will just say it didn't matter as communication and any sort of compassion definitely was absent from the staff
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Jul 06, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Chad Crane, Service Manager chadc@kengarff.com

July 03, 2026

He took of the request and understood the immediate situation and helped fix the problem More

by brittorinaldo
Recommend Dealer
Yes
Employees Worked With
Antonio Gonsalves
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Jul 06, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

July 02, 2026

Take to long to look at your vehicle, don't know why they make you an appointment and then you're car sits for 2-3 days before they get to it More

by kenjen3
Recommend Dealer
No
Employees Worked With
Edwin C
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Jul 02, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Chad Crane, Service Manager chadc@kengarff.com

July 02, 2026

We called ahead to pick up our new Jeep. Been waiting two hours and still no jeep. They are extremely slow. More

by whawleyx2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keegan
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Jul 02, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Alexander Allen, General Sales Manager alexa@kengarff.com

July 01, 2026

It was an oil, filter, air filter change. It was completed in a timely manner. They did a good job . More

by cnuesmeyer
Recommend Dealer
Yes
Employees Worked With
Austin Bahr
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Jul 02, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

July 01, 2026

Was a good experience All and all I've always had excellent service on my vehicle's and Great customer service Thank you Kengarff More

by bauer705
Recommend Dealer
Yes
Employees Worked With
DR
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Jul 02, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

June 30, 2026

The service center is the worst experience I have had. Buying the vehicle was great working with the service center has been a complete waste of my time. More

by rovertdurfee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sonja
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Jul 02, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Chad Crane, Service Manager chadc@kengarff.com

June 29, 2026

Didn't rotate tires like stated and did not put the air cleaner assembly back together properly leading to truck's rough idle and dying. Had to repair elsewhere More

by tuckermarriott
Recommend Dealer
No
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Jul 02, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Chad Crane, Service Manager chadc@kengarff.com

June 29, 2026

Very fast and efficient. The video of the service was very informative and helpful to see what happens. The cust service rep was friendly and polite. More

by Dentondollie
Recommend Dealer
Yes
Employees Worked With
Anastasia
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June 29, 2026

Anastasia is a great service writer. She was very professional and friendly! The tech Austin that did the warranty work did a great job. Thank you More

by whettond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastasia
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Jul 02, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

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