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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

West Valley, UT

4.4
862 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4175 W 3500 S

West Valley, UT

84120

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Showing 862 reviews

April 20, 2026

Better than expected, quicker than expected. Everything is good I just wish they could have figured out what is making a metallic squeaking noise at low speeds. More

by dave.greco
Recommend Dealer
Yes
Employees Worked With
Shaun Twitchell
Apr 24, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had a good experience with our dealership. We are sorry to hear about any unresolved issues, please feel free to reach out directly for any further assistance. Chad Crane, Service Manager chadc@kengarff.com

April 20, 2026

Best CDJR out there! ! Thank you for always taking care of my vehicle, West Valley! More

by madisona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rani Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natalia Lafollette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

April 20, 2026

I appreciated Shaun’s help in getting my Jeep repaired in a timely manner! He answered all my questions without making me feel uncomfortable. More

by RhondaJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun in the service center
Apr 24, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

April 20, 2026

Fast quick efficient service for purchase of a company vehicle all of which went according to plan More

by stevensana2025
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 18, 2026

Needed a routine service. Was able to call get in quickly and be out the door in about an hour. More

by mbne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Apr 24, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 17, 2026

Fast and thorough with no hassles. Been using West Valley Jeep since 1998. Purchased over 20 vehicles from your location. More

by d_hogue
Recommend Dealer
Yes
Apr 24, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 17, 2026

Good dealership. Very organized and good communication. Service was timely and actually quicker than I had expected. More

by Kyle.winther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Apr 24, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

April 16, 2026

A dealer created issue for a routine maintenance led to a catastrophic failure (oil plug fell out). It led to 7 weeks without my vehicle and no idea of a schedule for the repairs. While they acknowledge th More

by pshwed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio - Service Adviser
Apr 16, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Chad Crane, Service Manager chadc@kengarff.com

April 14, 2026

Friendly staff, very clean dealership. Good communication throughout the service. It’s my preferred dealer. More

by famousj77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya
Apr 16, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 13, 2026

I had already expressed my issue with the agency basically I have a problem with your closing agents they're the ones that treated me badly and they soured my whole experience More

by andrea542005
Recommend Dealer
No
Employees Worked With
don't remember name
Apr 16, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Chad Crane, Service Manager chadc@kengarff.com

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