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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

West Valley, UT

Overview
Reviews
Vehicles
4.3
990 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4175 W 3500 S

West Valley, UT

84120

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Showing 990 reviews

August 13, 2026

My vehicle was at the shop for roughly 10 days for a simple diagnostic that was solved in 30 minutes of work. More

by itm.webaccnts
Recommend Dealer
No
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Chad Crane, Service Manager chadc@kengarff.com

August 13, 2026

Very poor communication The service writer had very poor or no communication. Customer service and communication sucked More

by J.wettstein66
Recommend Dealer
No
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Chad Crane, Service Manager chadc@kengarff.com

August 13, 2026

Great experience! I found just what I needed and at a fair price. Branden knows his stuff and found just what we wanted. More

by byunut
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Kelsey.
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August 12, 2026

Waiting not too long. Finished on time and good service. Warmly welcome and friendly. Give enough information. More

by karenni.shwe
Recommend Dealer
Yes
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 09, 2026

They treated me great and repaired my truck in quality time I will always recommend them More

by Edgrow48
Recommend Dealer
Yes
Employees Worked With
Austin
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Aug 10, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 08, 2026

This dealer, and more specifically my service writer, seem to care if I am happy with my vehicle. Always great customer service from Austin. More

by emason76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Aug 10, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 08, 2026

Great place, service was great, had me in and out no issues. I definitely recommend this dealership More

by ianf76
Recommend Dealer
Yes
Employees Worked With
Antonio
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Aug 10, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 07, 2026

Zero communication after the sale. I was promised I’d be able to buy tires at cost as part of the deal when buying my truck. After weeks of trying to get a price, I tried to escalate More

by don_wasilewski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keegan, Austin, Alexander
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Aug 10, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Alexander Allen, General Sales Manager alexa@kengarff.com

August 05, 2026

I have been frustrated with Ken Garff Dodge because I always have to go through multiple inexperienced people to get to someone that actually knows about cars. I stopped going there about 2-3 years ago. More

by golfmjs
Recommend Dealer
Yes
Employees Worked With
Luke Lindsay
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Aug 10, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thanks for your review! It is wonderful to hear that Luke provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Please reach out directly if there is anything we can do to assist you further. Chad Crane, Service Manager chadc@kengarff.com

August 04, 2026

Great Service with my truck easy booking appointment Friendly people Greatly appreciated and Fast Service too 👍 More

by tarpsamoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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