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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT
West Valley, UT
1,030 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,030 reviews
June 30, 2021
Abraham and Steven helped me, and it was THE BEST experience I’ve ever had car buying. I was fairly nervous because I’ve never done anything by myself. And they both made it so simple. Steven helped experience I’ve ever had car buying. I was fairly nervous because I’ve never done anything by myself. And they both made it so simple. Steven helped me over the phone so all I did when I got there was have to sign. Seriously so simple. THE BUILD BOARDS ARE TRUE!! More
by Kylie.c.peart
Employees Worked With
Abraham and Steven
June 30, 2021
Bought a jeep from them in February 2021. The experience while there was pleasant, but as soon as we paid it changed. We decided when buying the jeep that we wanted a few additional items. We ordered seat while there was pleasant, but as soon as we paid it changed. We decided when buying the jeep that we wanted a few additional items. We ordered seat heaters and a kayak rack for the vehicle. We had to call a few times to get a time set up for them to install the seat heaters, but they finally did it and we were pleased. Unfortunately from there it went downhill. When my husband went to have them install the kayak rack they didn't order all of the parts. They handed him the parts they had and sent him on his way. They were going to call us when the other parts came in and never did. We called back several times only to have them tell us they didn't have the parts yet. We asked for our money back (750.00) which they did not give us and we still don't have the kayak rack installed on our jeep - we do have some of the parts. We even called the "manager" and he didn't call us back. More
by nstev007
Employees Worked With
Spencer was salesman (not a problem)- accessories manager was the issue - Terry Baird was the manager we tried to call and left messages.
June 30, 2021
The advisory I had was amazing nothing against her. I just never have a good time with this place. I tell them everything I need then I hardly can ever get it. I also got charged tone of money for an oil just never have a good time with this place. I tell them everything I need then I hardly can ever get it. I also got charged tone of money for an oil filter that you buy at auto zone for 4 bucks. I have worked at a dealership for three years and we did a lot more to take care of our customers and do anything to get them what they need and want. This isn’t the place I never leave bad reviews but this time I felt the need especially cause I always have problems when I am here. I continue to come cause the warranty on my vehicle will expire if I do it myself or go somewhere else. More
by Kylethomson56
Employees Worked With
Alex Allen, Brent Vantussenbroek
June 27, 2021
El servicio muy bueno,rápido y efectivo siempre al pendiente de cada detalle que tú auto necesite y dispuestos a que entiendas que esta pasando con tu auto pendiente de cada detalle que tú auto necesite y dispuestos a que entiendas que esta pasando con tu auto More
by Carmensantos84
Employees Worked With
Antonio
June 21, 2021
Ken Garf has taken care of our family for 20 years and this experience was no exception. We were treated extremely well and we recommend you guys all the time. this experience was no exception. We were treated extremely well and we recommend you guys all the time. More
by dlmonster123
Employees Worked With
Walker-Salesman Mike- finance Both 5 Star, Kerry Walker
June 18, 2021
While the service took a little longer then expected they did an outstanding job to finish the service as quickly as possible. Alexandra Dinning went out of her way to make sure my car was ready for me. did an outstanding job to finish the service as quickly as possible. Alexandra Dinning went out of her way to make sure my car was ready for me. More
by Khems
Employees Worked With
Alexandra Dinning
June 17, 2021
We came in to have the oil level checked for an oil consumption recall on Thursday. After that we were supposed to have our door buffed to remove a mar that occurred on our previous visit. We were tol consumption recall on Thursday. After that we were supposed to have our door buffed to remove a mar that occurred on our previous visit. We were told we would need to drive over to your used car dealership about a mile away to have the mark removed. When we got there we were told the people that does the body work is only there on Tuesdays. So we were misinformed and did a lot of running around for nothing. Better information and communication would of helped a lot in this situation. We live 2 1/2 hours away so we will have to reschedule to come back down to get it done, which is very inconvenient! More
by ACE
Employees Worked With
Scott Thayne
June 16, 2021
Ongoing issues with their service department. 5-hours for an oil change is extreme. Didn't rotate tires as was on work order. 3rd truck I've purchased at West Valley Dodge and I've had more poor experi for an oil change is extreme. Didn't rotate tires as was on work order. 3rd truck I've purchased at West Valley Dodge and I've had more poor experiences with the service department than good ones. Now that my free oil changes have been used, I don't see any reason to go back for service. More
by LRG4MAT
Employees Worked With
Kimberly
June 16, 2021
Truck engine light issue. Ken Garff diagnosed the issue. Transmission found to be the problem. Had to wait a couple of weeks for the part. Dealer gave me a loaner jeep to drive. Service people were good to Transmission found to be the problem. Had to wait a couple of weeks for the part. Dealer gave me a loaner jeep to drive. Service people were good to work with. More
by Guyman
Employees Worked With
Sonia Smith. 5 star
