Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

Just want to say that it was a very pleasant experiance dealing with Ken Garff west valley. I really was in a bad mood about going to a car dealership when my husband wanted to buy a new car because lets b dealing with Ken Garff west valley. I really was in a bad mood about going to a car dealership when my husband wanted to buy a new car because lets be honest it sucks!! but are salesman (joey F) was awesome!! I felt like we were dealing with a real person with honest opinions and not some guy just trying to sell us for a profit. he was very up front and honest with us so that we would know what to expect going into the whole deal since we have had some credit issues in the past. I very much appreciate what an easy experiance it was and suprisingly fun thank you to Joey F. for making it awesome and also to Gregg who did are financing you guys are awesome and I thank you for all your honest and hard work. I will definatley send friends and family your way!! More

Walker was very friendly and respectful and worked with me to find exactly what I wanted. He was not aggressive or pushy and made the whole experience very simple and enjoyable. I got the exact car I wan me to find exactly what I wanted. He was not aggressive or pushy and made the whole experience very simple and enjoyable. I got the exact car I wanted in an extremely timely manner. The best car buying experience ever! More

I wasn't sure what to expect when I first walked into this dealership, but in the end I was very satisfied. The staff I dealt with (mostly Joey F.) were very friendly and engaging, which makes a huge dif this dealership, but in the end I was very satisfied. The staff I dealt with (mostly Joey F.) were very friendly and engaging, which makes a huge difference. (Who wants to buy a car from someone who seems cold and calculating?). Joey was very helpful and genuine (I didn't feel like I was being given a generic sales pitch). I felt comfortable and reassured, which makes the car buying process a lot better. There were actually some setbacks with my purchase, but they were completely taken care of by the staff and during this time, Joey kept me in the loop about everything as it was happening, which I definitely appreciated. As I stated before, in the end I was very satisfied with my purchase and with my experience with this dealership. I would definitely recommend it to others. More

They did a great job getting us approved, and finding a vehicle we could get financed for. They worked quickly, and communicated well. I would recommend buying a vehicle here. It was our second purchase fr vehicle we could get financed for. They worked quickly, and communicated well. I would recommend buying a vehicle here. It was our second purchase from here. The salesmen are very understanding, and friendly. More

This was a TERRIBLE experience! I went to the This was a TERRIBLE experience! I went to the dealership while my wife was at work just to see what cars were available. I was told by the salesma This was a TERRIBLE experience! I went to the dealership while my wife was at work just to see what cars were available. I was told by the salesman, Preston, that I would need to include my wife's information to finance a vehicle to show a higher income. Ok, no problem. I called her and told her what he said. She asked if it was ok if I brought the application for her to sign to her work. Preston said sure. A few minutes later, I found out he had already run her credit information without ever speaking to her or having the signature on file. When she called them to find out why that had happened, Omar (the sales manager) more or less brushed her off by saying "I wasn't there. I don't know what happened. Talk to Preston.". She talked to Preston and his response was, "Huh...I guess there was a misunderstanding about what I was going to do. Well, let's go over your credit score." She hadn't called to go over it. Secondly, we both know our credit is less than perfect. We've been through some financial hardships that there's no way we could have predicated or managed any differently than we did. But, we've both worked really hard to improve our credit as much as possible. Rather than working with us, Preston and Omar were determined to sell us one specific car. Their reasoning was this was "the only car on the lot" that we could get approved financing for. Seriously? In a lot of this size, and with a dealership of this size that has multiple locations, there's only ONE car we can get? They weren't willing to help us out at all. It was this car or no car pretty much. Third, Preston more than once made rude remarks about both my credit and my wife's credit. I walked off the lot feeling humiliated and more frustrated than I ever had before. It's not the salesman's place to make me feel bad. Not only is that a terrible way to do business, it's also a guaranteed way to make sure someone won't buy from you. Overall, the experience at this dealership was AWFUL. Neither of us would ever go back there. More

John was very helpful and informative at the start. My wife and I went in to inquire about the add in the paper with no intention of buying a car today. However,after talking to John and taking a test d wife and I went in to inquire about the add in the paper with no intention of buying a car today. However,after talking to John and taking a test drive, we decided to buy the Dodge Caliber. We did not get a hard sell or the old bait and switch, which we appreciated very much. More

DORIAN IS GREAT. APPRECIATE THE GREAT SERVICE THAT DORIAN GAVE US. HE IS THE REASON THAT WE WENT TO THIS DEALERSHIP. THIS IS THE SECOND TRUCK THAT WE HAVE BOUGHT FROM HIM AND THE THIRD THAT OUR FAMILY HAS. H GAVE US. HE IS THE REASON THAT WE WENT TO THIS DEALERSHIP. THIS IS THE SECOND TRUCK THAT WE HAVE BOUGHT FROM HIM AND THE THIRD THAT OUR FAMILY HAS. HE IS MORE THAT WILLING TO WORK AND AND WORK SOME MORE TO MAKE SURE THAT ALL GOES WELL. OVER ALL WE WILL RETURN. FINANCE OFFICE (JUSTIN) WAS VERY KNOWLEDGEABLE AND GREAT TO EXPLAIN OUR OPTIONS TO US FOR FINANCE PURPOSES. More

i really like the people and the service i receved. i liked that fact that even though i am young i still was treated like a person that knew what was going on. everyone that i spoke with was very helpfu liked that fact that even though i am young i still was treated like a person that knew what was going on. everyone that i spoke with was very helpful and nice. i got in my car a few days after i called in and it is just what i wanted. thank you! More

Natalie was great to work with. She helped us select the car we were looking for. She was very knowledgeable without being pushy. She really knew the Dodge Challenger, and helped us get the right model fo car we were looking for. She was very knowledgeable without being pushy. She really knew the Dodge Challenger, and helped us get the right model for our needs (and wants). She also listened really well, and helped us to figure out which package was the most appropriate. When an issue over affordability arose regarding my preference for the factory NAV system, she offered an excellent workaound by introducing us to the accessories manager. He was able to show me a great aftermarket solution. Also, after going home and doing more research, I decied to try to get Rallye model, and it was only available ata competing dealer. However, I really wanted to work with Natalia, so she fought hard to get the car brought over to Ken Garff. I wanted her to get the commission as she had worked hard for us. The deal was done, and I got exactly the car my wife and I wanted thanks to the hard work of the folks at Ken Garff, including Natalia. More

every thing and every one was verry professional and exelent to work with and the prosses was verry fast. and would recomend them to any one as this was not the first experience buying from ken garff do exelent to work with and the prosses was verry fast. and would recomend them to any one as this was not the first experience buying from ken garff dodge as i have purchased there before in febuary of 2010 More