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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT
West Valley, UT
813 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 813 reviews
January 27, 2011
So I am a long time customer of ken garff and it seems everytime I go there the people dont change Just the cars "It must be a great place to work also" I have bought 6 cars from ken garff and 3 of them h everytime I go there the people dont change Just the cars "It must be a great place to work also" I have bought 6 cars from ken garff and 3 of them have been with Ronnie she is a wonderful sales person she is the only one I will deal with. She always listens to all of my "needs" and "wants" and always makes sure I am well taken care of!! I never have to worry about "did I get a good deal" or the "typical sales mumbo jumbo" she makes car shopping by far the best. So if you are in need of any vehicle she would be the one and only thanks "Uriah" More
by Uriahz
January 27, 2011
I was expecting a good experience, but ended up with a great experience. After having a horrible experience at another dealership, I had a bitter taste in my mouth when it came to car shopping, sales agen great experience. After having a horrible experience at another dealership, I had a bitter taste in my mouth when it came to car shopping, sales agents, an dealers. I had no intention of buying a new car when I visited the ken garff dealership. A short, cocky sales agent more or less gave me the keys to the car I was interested in and told me to drive it. He gave me no information on the jeep I was about to drive. I returned and left with no lasting impression. After my husband and I had a discussion we decided to try again. This time we spoke to Natalia Lafollette. Natalia reviewed our choices with us, explaining literally every feature and cost with us. We decided on color and features. However the dealership did not have it on their lot. Natalia assured me I could return the next day and they would have it. Returning the next day was the best thing I did. Natalia true to her word found my jeep and I love it. Best experience ever! More
by Kiki008
January 27, 2011
Ray was very helpful when I was there to get my car fixed. He seems to know a what he is talking. He was very helpful and reassured me everything would be fixed and I would be satisfied, and I was. I h fixed. He seems to know a what he is talking. He was very helpful and reassured me everything would be fixed and I would be satisfied, and I was. I highly recommened my friends and family go to go West Valley Dodge and see Ray for all their car needs. More
by cristie
Employees Worked With
Ray Paddock
January 25, 2011
The customer service was great. I will recommend this dealership in the future. I sent them the list of trucks i wanted to purchase and Rani showed me everyone and we test drove them. Took my truck in f dealership in the future. I sent them the list of trucks i wanted to purchase and Rani showed me everyone and we test drove them. Took my truck in for add ons and the service people where also great. More
by sljohnson
January 23, 2011
We had to bring in our 2006 jeep liberty to have all four of our window liftplates replaced. Carlos was very helpful and kept us informed and worked very hard to make sure we didnt have to spend any money ou of our window liftplates replaced. Carlos was very helpful and kept us informed and worked very hard to make sure we didnt have to spend any money out of pocket! It was all covered by waranty! More
by brittpaez
Employees Worked With
Carlos Molina
January 21, 2011
First time experience at is service department. I was promptly greeted by Jimmy. He was very friendly and professional, which put me at ease. He explained to me what exactly what was going to be done wit promptly greeted by Jimmy. He was very friendly and professional, which put me at ease. He explained to me what exactly what was going to be done with my car and offered other possible needed services without being pushy. The service was handled very efficiently and happy with the outcome. Thanks Jimmy! I would recommend this place to others and be willing to go back again. More
by dcroft
January 21, 2011
I have bought 3 cars from this dealership. I keep going back there because they are great people and they treat me fair and don't push me into anything i don't want. They found me the car i wanted after pr back there because they are great people and they treat me fair and don't push me into anything i don't want. They found me the car i wanted after pre approving me and i couldn't be happier. i think everyone should use this dealer. More
by Maciver
January 15, 2011
After shopping and researching the new Jeep Cherokee we were pleasantly surprised to find an Overland at Ken Garff, since we had not been able to find one before yesterday. Jagar Kimura, Floor Manager was were pleasantly surprised to find an Overland at Ken Garff, since we had not been able to find one before yesterday. Jagar Kimura, Floor Manager was such a great sales person to work with. He is knowledgeable & friendly and we appreciate his low-pressure sales method, allowing us to make decisions in our own timeframe. All the employees were very nice, making us feel quite comfortable. Walker answered some questions and made sure we had our flowers before we left, offering his assistance - whatever we may need in the future. The Accessories Department is very nice and Rich was very good with his tutorial and presentation. We enjoyed chatting with Mr. Kennedy in the Finance Office. He seems like a good guy. The Jeep is so beautiful and after driving it home for an hour through a steep canyon, we couldn't be more pleased. We have purchased several vehicles from Ken Garff in West Valley, Utah, and based on our great experience, we will continue to do so. Blaine and Sonja Dabb Midway, Utah More
by SonjaDabb
January 13, 2011
Pros: Good pricing, great mobile site, Great followup customer service Cons: Wait time in office, feels like used car lot Sales: Found the vehicle online, and viewed it on their great mobile site. Sa customer service Cons: Wait time in office, feels like used car lot Sales: Found the vehicle online, and viewed it on their great mobile site. Salesman took a smoke break every 15 min, and knew nearly nothing about vehicle features. He was honest about it at least. Office: Salesman disappeared, and I had a new middleman, who kept telling me he was "on my team, not the dealerships". He played the car buying game, going back to confer with the man behind the curtain about 5 times. What a joke. They only have one office to sign papers, so I waited nearly three hours. The receptionist was talking loudly about her work schedule with a co-worker, and the other sales guys were just pacing over their shared offices. During the "car buying game" I plainly asked if any fees other than dealer doc, and was told no. However, at paper signing they add $399 "Identity Protection" package on to all vehicles. After waiting nearly three hours, I just wanted to get out of there so I paid it. *******UPDATE********* Upon finding out about the VTR issue, the dealership apologized for the wait, and offered a refund including tax for the VTR identity protection. ********************** Overall, I am happy with the purchase, because I like the vehicle. But I would not recommend the dealership experience. With the Ken Garff name, I expected more than a tacky used car lot. *******UPDATE********* Glad the Ken Garff named stepped up to the plate. I feel much better about recommending them and going back myself. ********************** More
by hatcherdogg
Employees Worked With
Rusty Pace
January 13, 2011
My wife was looking for a car online and she had found this used 2010 HHR at Ken Garff West valley. She had found others in Denver but the dealer ratings were very poor. The Dealer rating was very good a this used 2010 HHR at Ken Garff West valley. She had found others in Denver but the dealer ratings were very poor. The Dealer rating was very good at Ken Garff so I bought it without seeing or driving the car. This was the easiest car that I have bought and the service and communication was great! The car is excellent and the wife loves it. I never thought I would buy a car online but the dealer ratings were great and my experience with this dealer confirms thier great rating. I will drive 400 miles in the future and shop with Ken Garff West Valley when I purchase my next car! Thanks again for a great deal on a great car! More
by beesonp
Employees Worked With
Michael Douglas
