Ken Garff West Valley Ford

Ken Garff's Quick Lane Service Department is outstanding! I'm glad that I have a dealership that I can trust to get my Auto and RV serviced!! Thank you for the quality service, the workmanship transparenc I'm glad that I have a dealership that I can trust to get my Auto and RV serviced!! Thank you for the quality service, the workmanship transparency, and most importantly, the affordability, Special shoutout to the intake service staffer, Colin Rees, Thanks Sir!! More

These guys were great our salesman Hak was amazing and was so knowledgeable he had our best interest in mind! The sales manager and finance manager were also amazing. We will definitely be back for our n was so knowledgeable he had our best interest in mind! The sales manager and finance manager were also amazing. We will definitely be back for our next auto purchase. More

Rudy Backer is the best salesman for Ken Garff West Valley Ford! He is fair and honest! Valley Ford! He is fair and honest! More

I wanted to make 5 negative stars but it wont let me. .. I was looking to buy a new truck 1 year ago and I wanted a loaded up truck a f-350 Platinum well Ken Garff kept posting 1 for sale and I would inq .. I was looking to buy a new truck 1 year ago and I wanted a loaded up truck a f-350 Platinum well Ken Garff kept posting 1 for sale and I would inquire on it and they would say it was sold. Well they keep their ad up for a couple months and I keep checking on it but I was told its sold come on down we have other low end trucks. I did not want a low end truck! Finally I called again and to my surprise it was for sale at 5k over MSRP. Well this truck was hard to find and so I went down to them and they F****ed with me on it so i went home no sale that day. Decided to go down again and had to meet there terms (pay over MSRP and use their financing) No one went over truck with me at all and I received NO paper work? huh? When I got home as I live an hour away looking at truck the driver seat (you know the edge that gets wore from getting in and out) looked like the truck had 50k miles on it. I also have problems with the Nav system and ford pass. So truck sat in garage all winter because of some surgeries I had. I took it out a few weeks ago and the driver side doors don't align so I took to a body shop and they think it was wrecked and repaired! Now I have problems with a 100k truck and Ken Garff does not help! Oh and when I asked about the leather seat to service they said to take it to this leather shop but the warranty does no cover it. I have been buying Brand new vehicles for 30 years now and NEVER had to deal with a dealer as poor as Ken Garff. This is the worst dealer in Utah hands down! BUYER BEWARE STAY AWAY FROM THEM!! More

Bought a Chevy Tahoe on May 29th 2023, A/C went out within a week, they did fix that, after having it for a week,then a week and a half later, vehicle started running really rough, sluggish at getting within a week, they did fix that, after having it for a week,then a week and a half later, vehicle started running really rough, sluggish at getting to freeway speeds, popping sounds from front and rear, called and spoke to Ron in service, he said it was our problem and call extended warranty, which we did and they told us had to wait 30 days for contract to go into effect, just took it to the shop and $4,000 worth of repairs on a supposedly certified used vehicle, have called don't there multiple times and left messages for Scott Adams (sales manager) or that's who receptionist says I need to talk to, will not return a single phone call, they got their money for purchase and couldn't care less!!! More

Purchase a Bronco out of state and circumstances changed where I needed to change contract address. Steve in F&I refuses to recontract saying it’s my fault that I didn’t give correct address upfront. Unpro where I needed to change contract address. Steve in F&I refuses to recontract saying it’s my fault that I didn’t give correct address upfront. Unprofessional and very difficult to deal with. Corporate ignoring complaint, as well. More

Bunch of scam artist employees. Do not trust anything they tell you. They will lie to you with a straight face and deny when you call them out on their lies and prove it to them. I Do not trust anything they tell you. They will lie to you with a straight face and deny when you call them out on their lies and prove it to them. I will never purchase another vehicle from this dealership or give them any of my business. More