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Ken Garff West Valley Ford

West Valley City, UT

4.3
396 Reviews

4091 West 3500 S

West Valley City, UT

84120

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Showing 396 reviews

September 16, 2012

Overall experience was quite positive. The staff at Henry Day Ford were all very nice, and helpful. I would strongly recommend this dealership if you're in the market for a vehicle, and I would recommend Fer More

by Sheriff Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 11, 2012

My experience with Henry Day Ford was excellent. The employees I interacted with were knowledgeable, honest, and attentive. I had a poor experience with another Ford dealership in the region, and out o More

by wtl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hak Derviskadic
September 10, 2012

The dealers were not pushy and worked with me as I explored other options for a used car. It took about a week and in the meantime they worked on cleaning the car up since it was a mess. Although they More

by lhansn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Petersen
Sep 18, 2012 -

Ken Garff West Valley Ford responded

I'm sorry to hear about the condition of your vehicle. The goal of our staff is to do everything possible to provide you with an experience to where you would feel comfortable coming to see us again. Obviously we have fallen short with regard to taking care of you on your recent purchase. My job is to resolve any issues that may pop up with our guests in attempt to meet their needs. If you are interestd I would like the opportunity to re-detail your vehicle and try to get it smelling as fresh as possible. Your review does not provide your name or contact information so if you could contact me at your earliest convenience we will get you taken care of. Thanks April Beus Customer Relations Manager Henry Day Ford 801-973-7030 abeus@henrydayford.com

September 10, 2012

I enjoyed working with the employees at HDF. They were helpful and knowledgeable. I appreciate the willingness to help and would enjoy my services more if the wait for auto shop area was more efficient an More

by skeetsb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Montez
September 09, 2012

Came to buy a new car- had heard a lot about this dealer ship but wasn't up to par. Experience was not at that great. Maybe the salesman had a bad day. More

by mandat1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2012 -

Ken Garff West Valley Ford responded

Henry Day Ford participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience. We will be trying to contact you shortly to discuss your recent experience. Thanks April Beus Customer Relations Manager Henry Day Ford 801-973-7030 abeus@henrydayford.com

Sep 18, 2012 -

Ken Garff West Valley Ford responded

I'm sorry to hear about the experience you had with our dealership. The goal of our staff is to do everything possible to provide you with an experience to where you would feel comfortable coming to see us again. Obviously we have fallen short with regard to taking care of you on your recent purchase. My job is to resolve an issues that may pop up with our guests in attempt to meet their needs. Unfortunately your review does not provide any information for me to know who you are. If you wouldn't mind contacting me so I can look into your situation and try to resolve it. Thanks April Beus Customer Relations Manager Henry Day Ford 801-973-7030 abeus@henrydayford.com

July 29, 2012

Everything has been extremely professional. Our every need was taken care of quickly. Customer service excels from sales to service. We continue to bring our cars for regular maintenance, even though t More

by brandmarianne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Shields, Henri Schrecengost
July 26, 2012

having bought seven or eight new cars in my lifetime, I have never associated with a more professional team of dealer representatives than I found at Henry Day Ford. Darrell Frank was honest and gave me mo More

by Douglas Isackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Frank
July 15, 2012

We had made a few visits to Henry Day Ford previously, prior to us buying our new truck just to look around the lot. During all of our visits the personnal that we talked to were very professional and no More

by MikePlachy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Shields
July 09, 2012

Sales was friendly and open and answered all our questions without being pushy at all. They took too long overall especially with coming up with a value for our trade. They were fair and generous wi More

by halldb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Frank, Bill Shields
July 09, 2012

Martin contacted me on my internet inquiry. He was very helpful and easy to work with. The car I was interested in wasn't actually in inventory yet, but Martin contacted me once it did arrive. I hesitated More

by ebevins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Midgley, Martin Petersen
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