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Ken Garff West Valley Ford

West Valley City, UT

4.3
396 Reviews

4091 West 3500 S

West Valley City, UT

84120

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Showing 396 reviews

February 20, 2012

We went to henry day ford to buy a car that we would like and we found a great 2011 taurus but weren't sure if it was the right one. Hak and Don helped us finding out if it was the right one and it was we ar More

by uriel1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don werber
February 17, 2012

Scott provided excellent customer service. My repair was completed under warranty in a timely manner. He even took the time to locate a rattle in the rear door and also had that repaired under warranty. Hen More

by rcgper1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
2
February 16, 2012

Claudia was very friendly and let me decide what I was looking for without over Pressuring me to over exceed what I wanted to spend. Hak was extremely informational, after reading the Manual and the other More

by Rottley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hak, Claudia, Paul st. Clair, Hak Derviskadic
February 15, 2012

I went in looking for a new Escape, but also wanted to check out the used ones, Hak took me directly to the vehicles I wanted not one he was trying to sell, and he made very helpful suggestions on what to More

by lisap225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hak, Hak Derviskadic
February 15, 2012

I went in for a scheduled oil change and waited an hour and a half. I finally went to the service desk and my car was ready just no one cared to let me know. More

by susanc_1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no idea
Feb 16, 2012 -

Ken Garff West Valley Ford responded

Susan, I apologize for that experience. We at Henry Day Ford recognized the problem that you stated and acted on it, unfortunately the timing of my changes wasn't in place for you to benefit from them. We hired 3 additional personnel for our lube process, now we have 4 personnel. We're training daily on a very detailed methodical process, that brings quality and speed to our oil changes. Our oil changes now average 13 minutes which includes a complimentary 29 point inspection. So once again, I apologize that you did not reap the benefit of our new changes. However, I would like for you to call me and I'll privide you a complimentary oil change when you are ready for one. Then I'll be able to demonstrate our new system to you and it's benefits. My name is Jeff, I'm the service manager, give me a call when you can. 801-973-7030

February 13, 2012

Darlene and I(Don) had been looking for a replacement car because her lease was just about up at another dealer. We checked at least 4 or 5 other car lots looking for just the right vehicle. Then Darlene de More

by ddkvan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feras Abou-Zaki
February 09, 2012

This was the third dealer we went to to look for a used F-150. Feras and others were very friendly. Truck looked great and I thought the price was reasonable for the miles. One thing I disagreed with was F More

by abomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feras Abou-Zaki
January 31, 2012

They are great to work with, and have had good experiences every time I get my truck worked on and I will keep coming back for there great service. Thanks. More

by Cameron44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy
January 30, 2012

Our experience with Henry Day Ford was exceptionally nice. Their no pressure sales approach allowed us to take the time to decide for ourselves which vehicle was right to meet our needs. Our salesman More

by JDobyns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feras Abou-Zaki
January 29, 2012

With out a doubt one of the best car shopping expirence we have had. Everyone was very friendly, willing to work with us, and took the time we needed for us to feel completely comfortable with our purchas More

by jcbickham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hak, Jason, Michael, Hak Derviskadic, Michael Midgley, Jason Volny
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