Ken Garff West Valley Ford

In the hot truck sales market in Utah right now I have been disgusted looking at trucks at other dealerships and have been treated so poorly by salesmen as I am looking for a specific size truck within my been disgusted looking at trucks at other dealerships and have been treated so poorly by salesmen as I am looking for a specific size truck within my budget. Their short term gains will be their long term losses. As someone spending most of my life in sales I was surprised at the how I was treated David Mack was very professional and respectful to me as he helped me go through the process to look at a used truck and ultimately purchase it. I can't say enough about how well I was treated by David. I have given his contact information to several people asking where I found a good truck and how was I treated. On a side note I was disappointed in the service department as I was told that they would not repair a critical safety issue with my side mirror. While driving, the mirror closes and I am not able to see traffic on my driver side. They let me know it was too expensive to repair. David shared this news with me and I could tell that this bothered him. It is hard to find a good truck right now and I either had to pass on the truck or figure out how to repair it myself. More

Beware!!! I have never left such a poor review in my life, but I want to make sure everyone knows not to buy a vehicle here and even more specifically...not to utilize their service department EVER! I a life, but I want to make sure everyone knows not to buy a vehicle here and even more specifically...not to utilize their service department EVER! I am blown away at the level of deceit by their managers (& 3+ were involved). Our one-year-old Ford vehicle was in service with them for 2 months for three major repairs on parts that had gone bad and in hind sight we were far too graceful with them on timing. We should’ve known from the beginning of our interactions with them not to trust them, as they weren’t able to keep the majority of their agreements. They came and looked at the failing part (shall remain nameless for privacy) & collectively agreed they’d replace this part. The first time they called us & said everything was completed...we drove out there and only one repair was complete. The second time they called us in for pickup, two weeks later, the manager that overlooked the vehicle with us (as we had to check their work by this point) tried to convince us that the third part had also been replaced. On the drive home it was evident by how it felt that it was the same xxxx part. Got home and could see previous markings on said part that were still there & wouldn’t be there if it was a “new” part. Emailed head manager and not a single response. Needless to say, save yourself a xxxx of a lot of time & choose a different dealership and vehicle make all together. I feel the slightest bit better now that I could get this anger off my chest...they are liars!!! More

The only consistent aspect of the service department is their ability to be problematic. My wife is insistent on only having a dealership service her vehicle and this last go around was the last straw. their ability to be problematic. My wife is insistent on only having a dealership service her vehicle and this last go around was the last straw. Brake Fluid Service included free complimentary air introduced into the master cylinder and brake lines. Will continue her desire to have dealer service but never again this dealer. More

Absolutely terrible customer service. I was trying to get more information on a used truck before purchasing and the salesman refused to respond to my inquiries. I tried to inquire again through someone get more information on a used truck before purchasing and the salesman refused to respond to my inquiries. I tried to inquire again through someone else and was completely ignored. If they had given me the information I needed, which would have taken them 5 minutes, I would have made the purchase immediately on a hard to find truck that was exactly what I wanted. More

The sales person was good and professional - other than that the financial ignorance, in order to assist one to purchase a vehicle, I found to be deplorable. Ken Garff caters to the wealthy or well to do that the financial ignorance, in order to assist one to purchase a vehicle, I found to be deplorable. Ken Garff caters to the wealthy or well to do's, and lack compassion in order to assist a 90% Disabled Service Connected United States Army Vietnam Era Veteran purchase a a great condition used vehicle that would be good for wheel chair Veterans. Ironically the name for Highway 84 is Vietnam Veterans Highway - yet I am quickly starting to realize how much many businesses really do not give a xxxx about us - Sad, Poor, Pathetic - Will Never Recommend a Veteran to go to Ken Garth - More

I got a car and the coolant hose had a hole, luckily they fixed for free. However, my temporary license expires and they don’t have my license plate in???? I don’t understand. fixed for free. However, my temporary license expires and they don’t have my license plate in???? I don’t understand. More