Ken Garff West Valley Ford

Unfortunate experience (probably exception) Not sure where to put rating for stars. The service center has done well for warranty work. A number of employees have also tried to strive for good Not sure where to put rating for stars. The service center has done well for warranty work. A number of employees have also tried to strive for good experience. I just noticed though that the 7 conductor hitch wiring is missing part of wiring it needs. (Installed as part of buying truck) I had some concerns when picking up the truck a couple days after paying for it because cleaning induced engine problem. I would have liked to have had the opportunity to consider the 3 day exchange period, and I brought it up the morning after I picked it up. The issue giving me the most grief is the extended warranty. I was persuaded it would be a good idea, and not very long afterwards had some problems, and service center found more than one problem for about 2500-3000. Guess how much warranty program would cover, less than 25%. (has to be at dealership, if in SLC area, 45 day and 1000 mile waiting period) Cost of warranty is more than 3500 with tax, about a third of cost of truck. I am STILL waiting for dealership to give me a refund as I cancelled warranty unused about 6+ weeks ago...... More

Lily was awesome! I live 300 miles from the dealership, so i had to do everything by phone and texting. Lily was a fantastic salesperson and answered all of my question I live 300 miles from the dealership, so i had to do everything by phone and texting. Lily was a fantastic salesperson and answered all of my questions very quickly and accurately. All of the paperwork was fedexed back and forth at no expense to me and she made it very easy to complete this purchase. I would highly recommend them. I had my car within a week and it was even delivered in an enclosed trailer. It was on empty when it was delivered, but a check for $50 was in the mail the next day. All in all I am extremely happy with my purchase! More

Missing Body Parts Purchased a new RV on a Ford Chassis and 2 oval rubber plugs were missing on the door frame. This was a NEW RV (2018) so you know how expensive that Purchased a new RV on a Ford Chassis and 2 oval rubber plugs were missing on the door frame. This was a NEW RV (2018) so you know how expensive that was. So I have visited 3 Ford dealers one being Ken Garff Ford in West Valley, Utah. The oval plug is about 1 inch in diameter. Parts said that each plug will cost me $2.13 but I have to order 10 minimum even though I only have 2 doors and both were missing. So I asked since the chassis has a bumper to bumper warranty from the factory would this be covered? She said "yes, probably" but I would need to go through their Service Department. So I did but they would need to get it approved by management which will take about a week then I will need to drive my RV to their service department to have a technician put the 2 plugs in. It will take less that a minute to install them but the manual says 2 hours. I cannot believe what I was hearing! This is a Ford Bumper to Bumper warranty you pay for when you purchase a new Ford. Then they wonder why people are buying Toyota's. DUH! More

We found an honest dealer! We went in not expecting much, knew we had a whole lot of negative debt associated with our trade in and wasn’t sure if they were going to be able to We went in not expecting much, knew we had a whole lot of negative debt associated with our trade in and wasn’t sure if they were going to be able to pull it off. Especially with the recent experiences with other local dealerships. They found us our dream vehicle, made it a great experience. When it came time to the numbers, they were extremely transparent, truly gave us top dollar for our trade. Our salesman really went to bat for us and got us the lowest payment and intrest rate possible. Definitely would recommend them to anyone as they have gained a life time customer. More

Customer service rep Lindsay was helpful I had some communication issues with my service guy on a new F-150 we had purchased, and Lindsay stepped in and helped get things cleared up. I had some communication issues with my service guy on a new F-150 we had purchased, and Lindsay stepped in and helped get things cleared up. More

Waste of time Just to add a little. This was an issue that was obvious neglect by Ford in the manufacturing prosses. Ford was completely on board to fix the problem Just to add a little. This was an issue that was obvious neglect by Ford in the manufacturing prosses. Ford was completely on board to fix the problem, all I needed was for the dealer to call Ford and back me up. I know xxxx well they never even called Ford. These guys need to get jobs as night security guards somewhere so they don't have to do anything. Wrong profession for negative, lazy people. More

A sales rep that listened Usually salesmen are too aggressive and I have to be rude to get them to listen to me. Which Kourtney she actually would listen to what I was saying a Usually salesmen are too aggressive and I have to be rude to get them to listen to me. Which Kourtney she actually would listen to what I was saying and wouldn’t pressure beyond my interests in the vehicle. More

Best Ford dealer in the state, worth the drive!! Hak is an asset to Henry Day Ford and the dealership is the best in the state. Honest and they truly believe they are building relationships for years Hak is an asset to Henry Day Ford and the dealership is the best in the state. Honest and they truly believe they are building relationships for years to come! I have purchased 2 new vehicles from Hak over the course of the last 15 years and haven't regretted either for even a moment. More

oil change gone worng Yesterday I had my vehicle serviced for an oil change. when I got into the vehicle the driver's seat was adjusted however the seat was damaged and una Yesterday I had my vehicle serviced for an oil change. when I got into the vehicle the driver's seat was adjusted however the seat was damaged and unable to readjust back. when I took my concern to the manager named Isaacs I was simply told that they would need to diagnose the problem and I would be responsible to have this fixed. I was not the on that caused the damage and he insisted that the technician is withing there right to adjust the seat which of course I can understand but in doing so caused damage to the vehicle and their lack of apology or need to fix the issue was concerning. if I could rank them lower I would, and. this is after being a long time customer who even bought the vehicle from them in the past. I will not be going back to them for any need in the future and will make certain everyone I know will hear about how horrible their service is More

warranty issues I had some warranty issues with this dealership and VERY HAPPY to say the General manager Trent Bell stepped up and solved the problem. THANK YOU TREN I had some warranty issues with this dealership and VERY HAPPY to say the General manager Trent Bell stepped up and solved the problem. THANK YOU TRENT !!!!!! Your AWESOME!!! Now I'm a happy Ford owner. More