Ken Grody Ford #1 Orange County Ford Dealer

Horrible, avoid these guys. Anthony and team only care about making a sale. They take your money and time and then Anthony takes advantage of your exhaustion and confusing you. Anthony and team only care about making a sale. They take your money and time and then Anthony takes advantage of your exhaustion and confusing you. It takes forever to clean up their mess. Still in the process 2 months after buying the car. There are so many worthy people out there that you want to give your hard earned money to. They play this game of ignoring your calls and emails. So we can play too and now you’re exposed and won’t do this to others hopefully. Also BBB involved as well as case number through Ford. The five star reviews must be friends or family or of course can make some happy … But this experience is not ok. Why would we finance tax and license?? Why did our personal plates not get transferred? Why did you chase us out the door when we told you this wasn’t for us… And then say we were this close?? just because we were preapproved for $60,000 isn’t up to you what money of ours you want to use to your benefit. After six hours never offering water or coffee, saying goodbye, shaking our hand never said nice doing business with you never said or showed us how to use the features on the car… You know it was a bad experience yet. Greed got in your way.… Called the customer service first thing in the morning and it has been a cat and mouse game ever since dozens of phone calls, not returned dozens of emails not returned We thought we resolved it by meeting with Ramy and getting the hundred thousand mile warranty that was supposed to be included and now we have to deal with the license plates not being transferred correctly. And already on the second day of not returning calls or emails with this situation. Bottom line don’t do business here. Save yourself the headache There is many other worthy companies. More

Bought my F150 here almost 7 years ago, and have never taken it anywhere else for service or maintenance. The service writers have always been courteous and easy to work with, and now that the remodel is taken it anywhere else for service or maintenance. The service writers have always been courteous and easy to work with, and now that the remodel is complete, the customer lounge is really nice. Highly recommend! More

The dealer service center is easy to do business with. Thank you Mario and Robert. Thank you Mario and Robert. More

"Buying a 2022 FORD F-150 from Ken Grody Ford Buena Park was a breeze, all thanks to Armando's exceptional customer service and expertise. His in-depth knowledge about the vehicle helped me make an informed was a breeze, all thanks to Armando's exceptional customer service and expertise. His in-depth knowledge about the vehicle helped me make an informed decision. The manager, Francisco, ensured the transaction was smooth and hassle-free. Definitely the go-to dealership for an easy and friendly car buying experience!" More

I recently brought my car in fir service at Ken Grody Ford, and I must say that my experience with their staff was exceptional. Tim, Diane, Jeremy, and Eric all went above and beyond to ensure that my ne Ford, and I must say that my experience with their staff was exceptional. Tim, Diane, Jeremy, and Eric all went above and beyond to ensure that my needs were met and that I left the dealership completely satisfied. From the moment I walked through the doors, I was greeted with a warm and friendly atmosphere. The staff members were knowledgeable, attentive, and eager to assist me with any questions or concerns I had. Their expertise and willingness to help me with servicing my car was smooth and stress-free. Tim, Diane, Jeremy, and Eric were not only professional but also genuinely caring. They took the time to explain the process in fixing my car and answered all my questions to my satisfaction. Their dedication to providing exceptional customer service was truly commendable. One aspect that impressed me about Ken Grody Ford and their staff was their motto, "Call today, get the appointment later." This demonstrated their commitment to accommodating their customers' schedules and making the process as convenient as possible. It was refreshing to experience such flexibility and efficiency. Overall, I couldn't be happier with my experience at Ken Grody Ford. Tim, Diane, Jeremy, and Eric were instrumental in making my car-buying journey a positive one. I highly recommend this dealership and their team to anyone in search of a reliable and customer-oriented experience. Thank you, Ken Grody Ford, for exceeding my expectations and providing outstanding service. I will undoubtedly be returning for any future automotive needs. More

Ken Grody Ford not only had the perfect truck already built for us, they made the buying process smooth and easy. built for us, they made the buying process smooth and easy. More

First time to Ken Grody Ford service department. Very knowledgeable over the phone, professional when arriving and service was done in a timely manner. Very knowledgeable over the phone, professional when arriving and service was done in a timely manner. More

The people at this dealership were very friendly, understanding, and welcoming, Everyone we worked with was great, but with Francisco and Mohammed we especially felt that we were cared for. understanding, and welcoming, Everyone we worked with was great, but with Francisco and Mohammed we especially felt that we were cared for. More

The whole process from beginning to end was seamless. I would definitely recommend this dealership to friends and family. I would definitely recommend this dealership to friends and family. More

I had an exceptional car buying experience at Ken Grody Ford Buena Park while purchasing my '2023 FORD Bronco'. The dealership staff, especially Channa Peiris (Manager) and Amador Flores (Salesperson 1), w Ford Buena Park while purchasing my '2023 FORD Bronco'. The dealership staff, especially Channa Peiris (Manager) and Amador Flores (Salesperson 1), were incredibly professional and helpful throughout the entire process. They provided accurate information and were attentive to my needs, ensuring I found the perfect vehicle that met all my requirements. The dealership's commitment to customer satisfaction was evident, making me feel valued as a customer. I highly recommend Ken Grody Ford Buena Park for their top-notch service and expertise in assisting customers with their car-buying journey. This did not feel like I was dealing with a dealership More