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Ken Grody Ford #1 Orange County Ford Dealer
Buena Park, CA
570 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 28, 2025
Tim at Ken Grody Service Department denied to provide a repair service when I walked in to repair two parts under bumper to bumper warranty and two recalls of F150 Lightning today. I usually make appointme repair service when I walked in to repair two parts under bumper to bumper warranty and two recalls of F150 Lightning today. I usually make appointment before visiting the dealer, but today urgently walked in since the warranty is end soon. Tim said I should go to other dealerships since he had short hand, I did buy the Lightning at other dealership and did not make appointment. I was anxious about his rude attitude and brought the Lightning in the Puente Hills Ford dealership right a way. They kindly checked in the Lightning without appointment and provided the repair service with free ride to home even though they were very busy. How different service they provide! I am very disappointed with Ken Grody that don't take care of customers. I do not recommend Ken Grody. More
by joshlee232000
Employees Worked With
Tim Prete
December 17, 2025
Our experience with Ken Grody Ford in Buena Park was absolutely terrible from start to finish. We worked with sales associate Jesus Garibay, who assured us they had the exact vehicle we wanted, could d absolutely terrible from start to finish. We worked with sales associate Jesus Garibay, who assured us they had the exact vehicle we wanted, could do the requested modifications in-house, and would include everything in our purchase contract. Based on these assurances, we went in on a Saturday to see the car, finalize financing, provide a deposit, complete our trade-in, and sign a contract that included the VIN of our “new” vehicle. When we arrived, we were told the car was on one of their other lots and couldn’t be brought over that day. While inconvenient, we accepted this since we had already seen the vehicle listed on their website. We were told the car would be ready the following week. Then came complete silence. No follow-up from Ken Grody Ford, no communication from Jesus, no updates from financing—nothing. When we finally reached out the following Wednesday, we were told they were having trouble locating our vehicle on the lot. Later that same day, Jesus informed us they couldn’t find the car at all and asked if we wanted a different color instead. Only after pressing further, he admitted the truth: they were never able to obtain the vehicle from another Ford dealer through a dealer trade. He claimed they were still “trying” with Fiesta Ford and Citrus Ford. At that point, the lies, deception, and incompetence were enough. We told them to tear up the contracts and refund our deposit. The following Sunday, we had to physically return to the dealership to demand our refund, which had still not been processed. Interestingly, Jesus was suddenly nowhere to be found. Instead, we were met by his manager, Channa Peiris, who attempted to smooth things over by blaming Jesus and openly admitting that his sales team “over-promises and under-delivers” and that he frequently fixes their mistakes. That is not an excuse, it’s an admission of a systemic problem that clearly starts at the top, from ownership down to management and sales. We never imagined we would be sold a car they did not own and were not legally able to sell. This was a huge waste of time and a deeply disappointing experience. Proceed with extreme caution. If you value honesty, transparency, and basic professionalism, look elsewhere. We ultimately purchased the exact car we wanted from Fiesta Ford in Indio, and the experience could not have been more different. They were honest, laid-back, and fair with our needs, requests, and overall purchase. We brought them our trade-in, signed the paperwork, and even drove back to Orange County in a loaner while our vehicle was being prepared. Once the car was ready, they delivered it to us and drove the loaner back to the desert themselves. If you’re looking for a Ford dealership that can handle modifications without breaking the bank, Fiesta Ford is worth the drive. More
by kmac
Employees Worked With
Jesus Garibay; Channa Peiris
December 16, 2025
My experience at Ken Grody Ford in Buena Park was nothing short of remarkable while purchasing the new 2026 Ford F-250. Joshua was incredibly helpful, providing all the information I needed to make an educat short of remarkable while purchasing the new 2026 Ford F-250. Joshua was incredibly helpful, providing all the information I needed to make an educated decision without any pressuring sales tactics. The ambiance of the dealership made the whole process feel unhurried and comfortable. This visit was genuinely about finding the right truck to suit my needs, and thanks to Joshua, I did just that. For anyone in the market for a new Ford, I can't recommend this place and Joshua enough for their professionalism and warmth. More
by brianswartzconst
Employees Worked With
Armando Hurtado, Travis Brown, Armando Cervantes Jr., Anthony Azurduy, Austin Beecher
December 09, 2025
The employees here are by FAR what makes this dealership! ! Anthony, thank you for dealing with my crazy A$$! Angel, thank you so much for finding me my dream car! And Luis, you took the time away from a fune ! Anthony, thank you for dealing with my crazy A$$! Angel, thank you so much for finding me my dream car! And Luis, you took the time away from a funeral and 6 days off before thanksgiving to work on my deal, for that I will never be able to find the words to THANK YOU!!! Mr. Grody, you have AMAZING employees who go above and beyond for us customers!! THANK YOU THANK YOU THANK YOU!!! You made my dream car come to life! More
by elizabethjimenez8492
Employees Worked With
Luis Azurduy
December 07, 2025
Armando Cervantes was an amazing sales person. I have purchased many vehicles from him and he is always professional and honest. I am Loyal to KG Ford and KG Customs. They stand behind customer w I have purchased many vehicles from him and he is always professional and honest. I am Loyal to KG Ford and KG Customs. They stand behind customer work like it was done at the factory. More
by Andy
Employees Worked With
Armando Cervantes Jr.
December 03, 2025
I had an exceptional experience purchasing my 2025 Ford Bronco Sport Big Bend at Ken Grody Ford Buena Park. Angel made the whole process feel effortless, truly understanding what I was looking for and guid Bronco Sport Big Bend at Ken Grody Ford Buena Park. Angel made the whole process feel effortless, truly understanding what I was looking for and guiding me through each step with great clarity. His professionalism and knowledge about the vehicle were impressive. The friendly atmosphere and attentive service definitely set this dealership apart from others I've visited. I left feeling excited about my new Bronco, appreciative of the hassle-free experience and the genuine care they showed. Highly recommend stopping by and seeing Angel if you're considering a new car! More
by Presleigh
Employees Worked With
Angel Cruz , Pierre Arreola
December 03, 2025
My husband and I are returning customers. Chris B. and Lis were the best! Everyone dedicated their time to make me feel at ease and gave me the time I needed to make my decision. Chris and th Chris B. and Lis were the best! Everyone dedicated their time to make me feel at ease and gave me the time I needed to make my decision. Chris and the whole crew worked really hard to give me the car and even the color I wanted. Lis explained the financing and remembered us from our previous purchase. I will be recommending my family and friends go to Ken Grody Ford. Five stars all around. More
by Cynrob35
Employees Worked With
Chris Bellen, Lis in Finance
December 02, 2025
Took in my F-150 Raptor for service and Annette Gironta provided exceptional service and made it a great experience. Great place to take you vehicle in for service. provided exceptional service and made it a great experience. Great place to take you vehicle in for service. More
by Frank
Employees Worked With
Annette Gironta
