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Ken Grody Ford #1 Orange County Ford Dealer - Service Center

Buena Park, CA

4.7
109 Reviews

109 Reviews of Ken Grody Ford #1 Orange County Ford Dealer - Service Center

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February 03, 2023

my family and I are been buying ours cars at the same dealer since 2009 More

by Aracely Cortes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2022

After moving to Orange county from LA county where I had my Ford Focus exclusively maintained at Star Ford in Glendale, and trying HB Ford, I will never do business with any other Ford dealer than Ken Grody More

by karen.nyhlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Cervantes Jr., Annette Gironta
December 02, 2022

I was in and out quick servicing my fords. 10/10 dealing with the staff here. More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2022

This dealership took my vehicle in i had my suv there for three days fourth day i called from 7 am til 4 pm for a follow up i did not get one call back i specifically asked for the service advisor and nope t More

by Cheyeluv24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Coates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramy Ghabour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier not good also
September 05, 2022

The staff is all very helpful I’m impressed by the great customer service in the service department. More

by Patkayalex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Gironta
August 26, 2022

Very efficient and professional. Clean and friendly environment and always on time with their service delivery. More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario
May 30, 2022

Technician are courteous and they really do their job well and they let you know what needs attention after inspection . More

by hermie.evangelista
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Romanoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Pina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Baek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

hermie.evangelista responded

Technicians are courteous and do their job diligently and they usually let you know what are needed to care of.

May 04, 2022

Raul in service is a great advisor. He explains up coming service that you need along with cost information so you can your finances accordingly. More

by mrsteve50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2022

Have always had great service. from This Ford dealership, they listen to your issues and check car thoroughly More

by Gloria.witherington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Pina
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2022

O was treated very well by Annette. She explained in detail the issue and resolution. She answered all my questions quickly. More

by ARLENECHAVEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette in Service
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