Ken Grody Ford Inland Empire

Worst experience at this Ken Grody Ford Redlands. They sell you a car, sign contract promising to be delivered in 3 days (moved from another place) and no word back. Its been a month. No update, no They sell you a car, sign contract promising to be delivered in 3 days (moved from another place) and no word back. Its been a month. No update, no phone answering. More

Ken Grody Redlands Ford Dealership, led by the remarkable Mario Miranda, surpassed all expectations! Mario's personalized attention and dedication made the entire car-buying process a joy. From the initial c Mario Miranda, surpassed all expectations! Mario's personalized attention and dedication made the entire car-buying process a joy. From the initial consultation to the final delivery, Mario's expertise shone through, ensuring that every detail was meticulously handled. His friendly demeanor and genuine care for customer satisfaction were evident at every interaction, making me feel valued and confident in my decision. Mario's commitment to excellence and his tireless efforts to exceed expectations set a new standard for customer service. With Mario at the helm, Ken Grody Redlands Ford Dealership is not just a place to buy a car; it's an experience of unparalleled quality and care. I am grateful for Mario's exceptional service and proud to recommend him and the dealership to anyone seeking a superb car-buying experience. More

I had an outstanding experience purchasing my 2024 Ford Maverick from Ken Grody Ford in Redlands. The staff, especially the salesperson from the Ken Grody Team, made the process smooth and stress-free. The Maverick from Ken Grody Ford in Redlands. The staff, especially the salesperson from the Ken Grody Team, made the process smooth and stress-free. Their expert knowledge about the Maverick impressed me, and their customer support was top-notch, addressing all my questions and concerns with patience and professionalism. I highly recommend this dealership for their friendly approach and commitment to customer satisfaction. If you're in the market for a new vehicle, don't hesitate to visit Ken Grody Ford and have a chat with their amazing team. More

Chris & Mike helped me out and they were the best! !! They made it happen ! Everyone in this dealership were very welcoming:) by far the bast experience buying a car! !! They made it happen ! Everyone in this dealership were very welcoming:) by far the bast experience buying a car! More

Great Team & Excellent Service, Hardworking to Make the deal work to sell & help me convince my wife. deal work to sell & help me convince my wife. More

I purchased my vehicle in June of 23 and have been so happy with the service Department Kevin is the best Always so attentive to my needs and makes sure my car gets everything it needs in a timely ma happy with the service Department Kevin is the best Always so attentive to my needs and makes sure my car gets everything it needs in a timely manner Very proactive is letting me know the status of my vehicle and what it may need in the future Definitely not just out to get you to spend money More

They're sales guy was great but they're finance guy is a liar, cheat, & provided horrible service! I'll never purchase a car from them again! liar, cheat, & provided horrible service! I'll never purchase a car from them again! More

I have a 2021 Ford Expedition and it is stalling/ losing power when I accelerate. I have tried to call the dealerships service department four times today. I've called four times today. The first time I cal power when I accelerate. I have tried to call the dealerships service department four times today. I've called four times today. The first time I called it rang twice and then it went silent. The next time I called it rang and rang and rang and no one picked up. The third time I called the service department it rang one time and it went silent. The fourth time I called, it rang twice, and then it went silent. How severely incompetent can you be!?! I am so sick and tired of my horrible experiences with all things Ford. If I could go back again I would never buy a Ford Expedition. Most of my experiences dealing with this company are hot garbage. So is this dealership. Shame on them and their god-awful putrid disservice department!!!!! At least one of the ladies answering the phones sounds competent. Too bad everyone else is incompetent and unable to perform simple tasks like answering the phone. More

After several months during the FORD BRONCO issues, i have been following up several times trying to ascertain information from the dealer and the FORD manufacturer about the orders and trim levels. In have been following up several times trying to ascertain information from the dealer and the FORD manufacturer about the orders and trim levels. In response to many several emails that i sent, these are the 2 emsils that i received on 3/15/23 from Rene and Chris Rivas. Chris is just a bad bad manager on how to deal with customers. 1st email on 3/15 this is Rene, and sorry for my delay response, I was out of the office. You will need to speak with Christ Rivas only, since we don't have a good communication between us. I will no longer handles your account, he will. 2nd on 3/15 Christ is out today, and he will be here tomorrow, however he just call me about another customer and I mentioned to him about you, and he told me to let you know this. If and when your vehicle gets here, we will notify you, mean time if you have any further questions, please call the dealership at 909-793-3211 and ask for our General Manager, his name is Chad Coates. JUST STAY AWAY FROM REDLANDS FORD. More