Ken Harvey's Dublin Honda

Sales :I was looking for a pre-owned vehicle depending Sales : I was looking for a pre-owned vehicle depending on my budget and after searching around for sometime i decided to purchase it from Honda for Sales : I was looking for a pre-owned vehicle depending on my budget and after searching around for sometime i decided to purchase it from Honda for obvious reason of trust and service, so i bought 2012 Civic in 2012 for a hefty amount compared to Individual buyers, and guess what within 2 days i had to claim insurance to change Engine Harness wires. (Reason was given by dealer that some animal may have cut the wire), It was a hassle for me and cost me out of pocket for Insurance ~1000. Service : So in order to make sure that i do not indulge into other issue, i decided to service at Honda Dublin. All the repairs like Engine Harness, oil changes and other services were done at Dublin Honda. Now after B14 service paying almost 800 bucks, they messed up my Oil can threads and asking for another ~800 bucks! Also they don't bother about customers. I extremely had a very bad Honda car owner experience at Dublin Honda in last 3-4 years. Dont have less start rating than this. I hope that helps to others before going to Dublin Honda. Please dont waste your time visiting at this Franchise. Honda lost one customer! More

We were buying a Civic Hatchback due to the Holiday we needed to return with Cashiers check Tuesday! Called Luis to verify we would be out in 1 hour so my husband could be able to get to work! He was arr needed to return with Cashiers check Tuesday! Called Luis to verify we would be out in 1 hour so my husband could be able to get to work! He was arrogant and condescending mind you this deal was CASH. Called Nick salesman told him Luis was rude and we will not be purchasing a car from Dublin Honda! The program is they don’t care! Buyers beware ! More

Part and services department, Horable experience were I had to wait for drop off, where other people were getting the assistant that they needed. They really need to work on there communication skills and had to wait for drop off, where other people were getting the assistant that they needed. They really need to work on there communication skills and how to be more organized. Not professional at all. More

Unbelievable. I can't believe the blatant disrespect and rudeness that we experienced today at the dealership. My husband and I went to the dealer to purchase a car. The sales person was great. The finance rudeness that we experienced today at the dealership. My husband and I went to the dealer to purchase a car. The sales person was great. The finance manager Jimmy had a rude attitude to start with. His condescending and curt attitude was getting worse as I started to ask for clarification on warranty before I sign on the dotted line. I wanted to clarify what the sales person told me what the dealership will do for the first 30 days of the purchase to what was indicated on the contract. When his rudeness got worse, I asked for the manager. When I got out of the office he literally slammed his door in front of my face. I have purchased so many cars: 2 Mercedes, 1 BMW, 1 Lexus, 1 Subaru. I have NEVER experienced such rudeness and blatant disrespect by a finance manager. Maybe because he is the General Manager's son so he feels he can get away with it. It's a shame. Such blatant disrespect and inappropriate behavior should not be tolerated by the management. We walked out without buying the car due to his attitude after 2 hours of waiting! I highly recommend people going to another Honda dealer and avoid Dublin Honda!! More

Across-the-board failure Terrible dealership. Snarky salesperson, self-styled Mr. Hardass type. Poor, unprofessional skills (salesman didn't even know how to open the rear win Terrible dealership. Snarky salesperson, self-styled Mr. Hardass type. Poor, unprofessional skills (salesman didn't even know how to open the rear window on a Pilot, much less that the window even did open). Even worse delivery (typical attitude: it's late, we all want to go home). Finance is a joke; nothing but feeble attempts to upsell back-end packages. Zero post-sale follow-up. Incomplete VIN info sent to DMV. Oh, and we were overcharged almost $400 on our DMV fees, once the correct info (provided by customer) was finally submitted. When I finally did reach someone by phone at the dealership, he acted the total jerk. Demanded my name, yet it took multiple times before he would tell me HIS name, and then called ME by HIS name. Does anyone there have a clue? I strongly recommend avoiding this dealership... and for the record, I spent several years selling Honda, Toyota and VW vehicles here in the SF Bay Area. No excuse for this kind of poor performance! More

Worst team to buy or lease carPromise something and bill Worst team to buy or lease car Promise something and bill more after the deal Once car is out from the showroom they don’t care customer Go to som Worst team to buy or lease car Promise something and bill more after the deal Once car is out from the showroom they don’t care customer Go to some other place to buy the car More

Dealer refused to give a price quote over phone or email. They lied to us saying we have the color in stock but after going there they said we didn’t hear you right. Made us wait for 1 hour and didn’t even m They lied to us saying we have the color in stock but after going there they said we didn’t hear you right. Made us wait for 1 hour and didn’t even match the price we had. More

Terrible place! Can not get a phone call back from the financing department to get the remaining balance of extended warranty . Been trying to deal with these people for 3 months! financing department to get the remaining balance of extended warranty . Been trying to deal with these people for 3 months! More

Internet Manager - Tito Very lazy and a slime person. Tito should have stayed a secretary for Dublin Honda. He is handed all his deals and has no interest in helping the Very lazy and a slime person. Tito should have stayed a secretary for Dublin Honda. He is handed all his deals and has no interest in helping the customer. He has this attitude of self entitlement Don’t purchase from Tito! More

Con artists Bought my minivan from these guys in 2016. Not very happy with this car. When I was buying this minivan, sales person Mark Burda made me all ve Bought my minivan from these guys in 2016. Not very happy with this car. When I was buying this minivan, sales person Mark Burda made me all very comfy, and said that everything in the car is checked and works fine, full tank of gas and all this great stories about how amazing this car is. It turns out that this car have some serious problems with the engine. its does 9 MPG! in town, no matter how i drive. I feel like I'm driving a hummer, but its not. And leaking oil! I've already wasted lot of money on extra gas because of that. It also have a roof that leaks water, after heavy rain its starts rain inside of the car (see pics). And it affects electronics inside of car, especially back AC. it start to glitch often. Water accumulates between roof and a ceiling and it takes weeks to dry..Last time I've had a big spot on the back of the ceiling for weeks. This car also has almost dead battery, so after weeks of glitches in electronics, wasting time and money with mechanics, insurance, towing, finally ended up buying a new battery very soon after purchase, using your insurance you're provided, which by the way did not paid a dime for it, and I've end up paying almost $400 bucks for just a battery change. Insanity! (i have a receipt). That's was a serious nonsense too.. In every decent dealership, they at least check battery and make sure its like new..it is a essential part of used car resell. I am not an expert, but even I know that. It had very old brakes too when I've got it! It seems to me that you didn't even check this car before selling it. Because first thing I've noticed when we're left, its a absolutely empty gas tank in the middle of heavy night traffic. Thanks heaven I've made to gas station somehow. But I've been assured that whole car will be checked, gas filled and ready to go.. common guys seriously? I'm a simple man and just wanted to buy a good almost new car for 27000 i am paying for it and be happy and do not to be a subject for some kind of cheating. And look what you've did got me into. I've drove all the way to you twice and sent numerous emails, trying to resolve this issue, and you didn't care at all. Zero effort, just excuses. This one of the situations when you trust some "expert" to give what you want, and they xxxx you over for the personal gain. Just typical car con dealers. I suggest to everybody, don't ever buy car from this place. Save your time! This is btw, my first review I've ever wrote, but I've waited to many years for any solution from these guys. Max More