Ken Houtz Chevrolet Buick

Customer Friendly Dealer I had been looking for a truck for 9 months. I visited quite I few dealerships in my pursuit. RK Chevrolet never called me back. The salesman at Prior I had been looking for a truck for 9 months. I visited quite I few dealerships in my pursuit. RK Chevrolet never called me back. The salesman at Priority was rude. The salesman at Rick Hendrick's Colonial Chevrolet was a nice kid but very overwhelmed. I took a drive up to Lindsay Chevrolet to look at a truck. I left there feeling insulted and pressured to purchase a damaged truck that was overpriced. Angel told me if "I wanted a better price I needed to look at a different truck". Frustrated I looked online to see what other dealerships were within 2 hours of my home in Virginia Beach. I found Ken Houtz Cheverolet and decided to take a drive to look at a truck on the lot. When I got there I was greeted by Ella and Amanda. The truck was out front waiting for me to drive. The truck was nice but it wasn't quite what I wanted. Amanda showed me other vehicles that were on the lot that weren't exactly what I was looking for but there was not pressure to buy something that I didn't want. Finally, Ella said have you ever thought about building a truck to your specifications? They explained every option that was offered for a new 2500HD as we built the truck online. It was nice to think that this truck was going to be built for just me. I put an deposit down and they ordered the truck. After a few months of waiting, it finally arrived. Upon arrival, I was greeted by Ella and Amanda again. Ed Burrows went over all of the paperwork and explained everything in detail. He didn't try to push a maintenance package or gap insurance on me. He was very polite and professional. Mr. Houtz came out and thanked me for choosing to work with them for my new vehicle. We looked over the truck and Amanda went over all the features on the truck again and asked if I had any questions. She told me to call or text her if I had any questions about the truck. After nearly a year of searching, I'm now the proud owner of a 4 door 2500HD Chevrolet truck from Ken Houtz Chevrolet. Thank you for helping to make this happen! More

Great Service Dept I purchased a 2012 Impala from Ken Houtz Chevy based primarily on the great service department. I have known the service manager for many years and h I purchased a 2012 Impala from Ken Houtz Chevy based primarily on the great service department. I have known the service manager for many years and he is one of the best I've had the pleasure to deal with in my 55 years of owning and driving cars. I purchased the extended warranty on the Impala knowing with confidence that the warranty would be honored. More

Excellent Experience I just purchased my second car from this dealership. I am amazed at how easy they made the process. I really can't say enough about how everyone (f I just purchased my second car from this dealership. I am amazed at how easy they made the process. I really can't say enough about how everyone (from the Service Dept. to the Sales Staff, to the Financing Department) is so professional, courteous and helpful. I usually leave car dealerships feeling like I have been exploited. Not here. They gave me a great trade-in value for my car and even better pricing on my pre-used vehicle. Will come back to them whenever I need to purchase a vehicle. You will not find any Dealership that is more committed to their customers than this family-owned business. More

Great!! Outstanding service in the purchase of a car for my daughter. Stayed after closing and got the job done. The whole team from start to finish. If I nee Outstanding service in the purchase of a car for my daughter. Stayed after closing and got the job done. The whole team from start to finish. If I need another car I will start there. More

Excellent Customer Service and Experience My first time at this dealer and the service that my family and I received was above and beyond expected. I have visited over 20 to 30 dealer before My first time at this dealer and the service that my family and I received was above and beyond expected. I have visited over 20 to 30 dealer before and have never received the service that I received from Ken Houtz Chevrolet. This is NOT your typical large dealer, it is a small but well equip dealer with all models and service you need. Maybe this is why it has this great vibe that you will not find or feel anywhere else. I received service from Ms. Katie and Mr. Ken himself, I end up buying Mr Ken's Demo 2016 Silverado 1500 LTZ Z71. I got a good trade in value for my car and I was pleased with my truck. I will recommend this dealer to anyone. And if I am around Hampton roads again and have to buy another vehicle, I will definitely won't hesitate to buy from this dealer again. Thanks to the House family! More

Professional Grade Customer Service My wife and I purchased a 2007 Silverado from Ken and his team and the asking price was great, they dropped it some upon request and were able to get My wife and I purchased a 2007 Silverado from Ken and his team and the asking price was great, they dropped it some upon request and were able to get me out the door keys in hand within a couple hours. They're quick connection with the Langley Federal Credit Union made it fast and easy to get approved and we got a good monthly payment. The only negative I have is that I was sold the truck with a locked caliper on one of the back breaks, which made breaking at higher speeds particularly difficult; however, when I had spoken to them about it nearly a month afterward, they had me bring it in and they replaced the caliper and gave me brand new rear brakes at no charge! Granted the truck should have been that way before I drove off with it, but that they were willing to get me straight at their expense shows the dealerships character. Thank you, Ken and Tony - we'll be sure to shop with you first when we can afford to get my wife a new car. More

Customer Service obviously their #1 priority! One of the best car dealerships I have ever dealt with! Their goals appear to be to provide you with the product that you will be happy with and the One of the best car dealerships I have ever dealt with! Their goals appear to be to provide you with the product that you will be happy with and the personnel to make sure it happens. Plain old fashioned customer service with the normal 'tricks'of the trade or gimmicks. Together, it makes for an amazing vehicle buying experience! More

Excellent service Buying anew car was made as easy and comfortable as possible. New car delivered to my door ready to drive. Everything was done to make the purchase e Buying anew car was made as easy and comfortable as possible. New car delivered to my door ready to drive. Everything was done to make the purchase experience a pleasure. More

Amazing Experience My husband and just purchased a 2018 Chevy 3500 and Love it! Ella was delightful, patiently answered all of our questions. She gave us all the options My husband and just purchased a 2018 Chevy 3500 and Love it! Ella was delightful, patiently answered all of our questions. She gave us all the options and never made us feel pressured. We would highly recommend Ken Houtz Chevrolet Buick to anyone looking for a great purchasing experience. More

Family Owned Dealership with Old School Family Values Visited three other Chevy dealers and Houtz Chevy was an immediate stand out. The atmosphere is friendly and welcoming. Ella Ames and Tony Pafundi we Visited three other Chevy dealers and Houtz Chevy was an immediate stand out. The atmosphere is friendly and welcoming. Ella Ames and Tony Pafundi were great! They were both highly professional and courteous. The final sales price and arrangements were far better than the other three dealers I spoke with for the same vehicle (Colorado). The strongest testimonial I can give to anyone considering purchasing a vehicle from Houtz is this was my first purchase of an American made vehicle in 40 years .... they must be doing something right if they can teach an old dog new tricks! More