Ken Pollock Alfa Romeo Maserati

Taken with no response I purchased a used Mercedes GL550 from the dealership and all the sales person and management could keep saying was how good of condition this one own I purchased a used Mercedes GL550 from the dealership and all the sales person and management could keep saying was how good of condition this one owner vehicle has been kept. Looks I agree, but during the test drive I noticed a little shaking in the wheels and noted ti the says person Kyle Prociak that whoever balanced the new tires needs to do a better job and he agreed. Outside of that the car drove nice. I drive the car home that day, and within 3 days time I have an antifreeze leak on the vehicle. Within 10 days, I loose the A/C system on days that are 90 degrees outside. Steve Steltz one of the service managers states his guy goes over these cars with a fine tooth comb and how are they to know that the A/C was going to fail. NO assistance at all, but it comes back to their comments of "How well is the car as a one owner been kept" After spending 2.5 hours at a Mercedes dealership, it was determined that someone overfilled the AC unit on the car and when the temps would go above 80 it would shut it down. So unknown if you they put anything in the AC during the time it was at their location, but during the test drive of the car I addressed with Kyle that there is a vibration and the new tires placed on the car are not balanced correctly. Kyle agreed and felt the vibration throughout the car. Mercedes dealership took each wheel off and balanced each tire since all where not correctly balanced, but what is most disturbing is that I have 2 bent wheels that should have been addressed by your dealership during the placement of the new tires on the car. The wheels should have been fixed before placing them back on the car for sale and should have not been stating how much this car is in great condition since it is a one owner car with bent rims. I now know what type of dealership Ken Pollock is within the Wilkes Barre area, not a trust worthy car dealership at all based on the representation of a car that was sold with known bent rims and an overcharged AC System. More

Amazing service It was the easiest time I had purchasing a car. Thank you John B. and Fred for helping me get the car I wanted at a great price. I was never rushed. It was the easiest time I had purchasing a car. Thank you John B. and Fred for helping me get the car I wanted at a great price. I was never rushed. All my questions and concerns were addressed. The finances were completely explained by Jeri.I have purchased here before and I will always recommend this dealership. More

Wonderful Experience!!! I would buy another car from them in the future and would recommend to family and friends. Great deals and great people plus great cars equals the bes I would buy another car from them in the future and would recommend to family and friends. Great deals and great people plus great cars equals the best car buying experience. More

incredible experience! A huge thank you to Gino, Mike and Geri! I was in a bind and these folks rescued me. My car was totaled just a few days ago and I needed to find ano A huge thank you to Gino, Mike and Geri! I was in a bind and these folks rescued me. My car was totaled just a few days ago and I needed to find another vehicle. This was the first place I called yesterday. I explained my budget and Gino and Mike found some vehicles for me to look at. They found the perfect match for me! Geri made the paperwork so easy and I walked out the door today with an awesome car. They were just wonderful. I appreciate everything they did! More

Great dealership! Gino and Kyle were great to work with! Gino was fair and honest, he put together a great deal!! Kyle was very knowledgeable and explained every aspe Gino and Kyle were great to work with! Gino was fair and honest, he put together a great deal!! Kyle was very knowledgeable and explained every aspect of my new Alfa. Jeri closed the deal with great financing. These guys are professional and experienced and I truly enjoyed working with them. Will be back! More

Great Experience even my dog loved it Everyone was very friendly and helpful. My salesman was very knowledgeable and the car. They all made sure we were taken care and they gave us the bes Everyone was very friendly and helpful. My salesman was very knowledgeable and the car. They all made sure we were taken care and they gave us the best deal for the car. More

Excellent Experience At Ken Pollock We were lucky enough to spend time with Zach Clark and Jeri Joyce. They were fantastic and made the entire car buying experience seamless and stress f We were lucky enough to spend time with Zach Clark and Jeri Joyce. They were fantastic and made the entire car buying experience seamless and stress free. We will absolutely do business with them again in the future. More

My first time experience at Ken Pollock I was a first time Maserati buyer at Ken Pollock. I had a great experience with Mike Lynch. He took the time to go through each of the models and was I was a first time Maserati buyer at Ken Pollock. I had a great experience with Mike Lynch. He took the time to go through each of the models and was very accommodating! Jeri Joyce was extremely helpful and patient with filling out the paperwork- very personable! Great people and cars! More

I had a great experience at KenPollock I had a pleasure to meet Fred, and work with him! I was able to get the car I want and for a fair price! I was so impressed by his knowledge, Wisdom a I had a pleasure to meet Fred, and work with him! I was able to get the car I want and for a fair price! I was so impressed by his knowledge, Wisdom and kindness! I was very impressed how everyone jumped in including the manager I was there until 9:00 pm and Fred and Geri walked me to my new car with such a concern! Sincerely More

Great experience Both Kyle and Gino were wonderful. Everything was explained carefully with pros and cons. It was the best experience I have ever had buying a car! Both Kyle and Gino were wonderful. Everything was explained carefully with pros and cons. It was the best experience I have ever had buying a car! More