Ken Stoepel Ford - Service Center

Service with a smile Not a good feeling when both vehicles end up in the service department at the same time, but dealing with Kevin Ortiz made a huge difference and it wa Not a good feeling when both vehicles end up in the service department at the same time, but dealing with Kevin Ortiz made a huge difference and it was all good. He kept us up to date with the progress of our repairs and left messages if we weren't around to answer the phone. He is such a pleasant person to work with and helped us out with transportation during that time. All Dealerships should have at least one KEVIN in their service department! More

Best Customer Service We have used this dealership many times for our car repairs and have been very pleased. Excellent customer service. Kevin always takes good care of We have used this dealership many times for our car repairs and have been very pleased. Excellent customer service. Kevin always takes good care of us and goes above and beyond in customer service! They are quick and truly care about getting you the best value for the work needing to be done. I would recommend them to anyone needing a new car, or needing work done on your vehicle! More

Great customer service! I've always dreaded taking in my vehicle for oil changes but not anymore! Quick Lane is always so fast and friendly providing excellent customer servi I've always dreaded taking in my vehicle for oil changes but not anymore! Quick Lane is always so fast and friendly providing excellent customer service, never disappointed. A big thank you to Kevin and Robin for taking the time to help me fix my car door handle! All of you made my day! More

service department Took my Ford Expedition to get the AC worked on, i expected it to be about a 5-7 days, i had it back within 4 days!!! Kevin was amazing, I made the co Took my Ford Expedition to get the AC worked on, i expected it to be about a 5-7 days, i had it back within 4 days!!! Kevin was amazing, I made the comment I needed to get my inspection done; not only did he take my Expedition to me at work but he also had my inspection done for me, saving me time at some random place. Thanks again Kevin and to the mechanic who worked on my Red Beauty Thanks for working so hard to get me back into my vehicle!!!! More

Great service of new car Kevin Ortiz was the person that worked with me and I could not have been more pleased. Kevin was very polite handled all my concerns in a great way. Kevin Ortiz was the person that worked with me and I could not have been more pleased. Kevin was very polite handled all my concerns in a great way. Kevin is definitely an asset to Stoepel Ford and always makes me feel welcomed. My car is doing great now! More

Outstanding Service I was really late for my appointment with Kevin to have a part replaced on my Ford Explorer, but he just smiled and said, "no problem." I assumed I w I was really late for my appointment with Kevin to have a part replaced on my Ford Explorer, but he just smiled and said, "no problem." I assumed I would probably have to wait longer than normal, but was pleasantly surprised when my car was ready. I'm sure Kevin hurried my repairs along even though it was my fault for not being on time. This was my second time to work with Kevin, so this was not an isolated incident. Great service! Great employee! More

Dishonest service department I took my Ford Expedition (that I bought at This dealership) in for repair (leaking coolant) and routine maintenance. Was charged a total of $2300. I took my Ford Expedition (that I bought at This dealership) in for repair (leaking coolant) and routine maintenance. Was charged a total of $2300. Returned the vehicle a few days later as it was NOT repaired, left the next day for a 900 mile trip and was terrified that I would be stranded on the side of the road. Car shimmied the whole way and was leaking red coolant onto my floorboard. I called Mike Viselka when I finally arrived at my destination. He was very friendly, told me to have the car towed to nearest ford dealership and get a rent car.... not to worry, they would pay for it. In the end, the second service dept wanted another $1900 to re-repair the problem I had already paid for and they REFUSED to pay for rental ($500+). This is the most dishonest service dept I have ever encountered. I now drive a Chevrolet. I can't believe I read in our local newspaper today that you awarded them a service excellence award. What a joke! More

Superb service department Kevin O., service advisor, is the best. On more than one occasion and on more than one vehicle, Kevin has provided excellent service, advise and gone Kevin O., service advisor, is the best. On more than one occasion and on more than one vehicle, Kevin has provided excellent service, advise and gone "above and beyond" expectations. He is knowledgeable, pleasant, and genuinely wants to help the customer. Thank you Kevin! More

Excellent Service provided by Kevin Ortiz First class service on my f150 Platinum..... friendly, professional and prompt! I was in for a recall and Kevin made sure that I had a loaner car. He First class service on my f150 Platinum..... friendly, professional and prompt! I was in for a recall and Kevin made sure that I had a loaner car. He should be the service manager and an example for all Ford dealerships! Jim Compton More