Ken Stoepel Ford - Service Center

Kevin Ortiz When my family of out of town my car needed repairs which my insurance took care of. Needless to say the original shop which did the repair didn't kno When my family of out of town my car needed repairs which my insurance took care of. Needless to say the original shop which did the repair didn't know what they were doing causing more damage than repair. Mr. Ortiz keep me informed very step of the way. He handled the insurance process from beginning to the end. Throughput the repair I was never once left in the dark. He was professional and courteous. I highly recommend Kevin Ortiz to anyone who is in need of car service!! More

Great Customer Service Excellent customer service!! Tommy even arranged for my car to be picked up from my work! He went above and beyond by making sure I had a rental avai Excellent customer service!! Tommy even arranged for my car to be picked up from my work! He went above and beyond by making sure I had a rental available also! More

Excellent Service Writer Tommy Terrell handled the repairs on our 2013 Ford Edge in a very professional manner from start to finish. He was able to explain each and every thi Tommy Terrell handled the repairs on our 2013 Ford Edge in a very professional manner from start to finish. He was able to explain each and every thing that was on the repair list as well as keeping us informed concerning any delays. We are an all Ford family, thus it is important to establish each of our vehicles with a good service writer.... Tommy is just that type of employee for Stoepel Ford. More

Making a bad situation better. Service with a smile and always quicker than first thought. While planning on serveral days ,I was pleased to hear from Tommy Terrell that my probl Service with a smile and always quicker than first thought. While planning on serveral days ,I was pleased to hear from Tommy Terrell that my problems where minor and repairs where less than diagnosis was thought to add up to.Phillip and Juan had my car cooling in no time . More

Excellent Service Department Was traveling Friday, Labor Day Weekend, and my right headlight went out. I found the replacement at the Buick dealership, but they couldn't find tim Was traveling Friday, Labor Day Weekend, and my right headlight went out. I found the replacement at the Buick dealership, but they couldn't find time to replace it for me. Even though I have a Buick, I tried this Ford dealership. Service Rep., Kevin Ortiz, worked me in immediately. The mechanic actually had to remove my front bumper to replace the headlight! I was able to get back on the road with minimal time lost. Totally enjoyed my experience with this service department. So much better than what I experience in Austin. More

PCM and TCM replacement I was on a road trip and my car refused to start at a gas station. I received a tow to the service center and I was so very lucky that I broke down wh I was on a road trip and my car refused to start at a gas station. I received a tow to the service center and I was so very lucky that I broke down where I did. The employees at Ken Stoepel Ford were incredibly polite, friendly, and helpful. Kevin Ortiz in particular took care of me like I was family, and I cannot emphasize how much he helped make an extremely stressful situation into a minor inconvenience! I would gladly return to get my car worked on here, even living in Houston! More

Stranded while driving out west of Kerrville While driving out west in my 2016 Explorer it decided to stop north of Junction TX. After a wrecker brought me to the closest dealership I met Kevin While driving out west in my 2016 Explorer it decided to stop north of Junction TX. After a wrecker brought me to the closest dealership I met Kevin Ortiz "service manager." After speaking to him he went and discussed my issue with a mechanic Phillip. Immediately he new the issue and asked for it to be brought around. Basically while I walked over and had some lunch and walked back to the dealership I saw my vehicle driving through the parking lot. Approx. 2 to 2 1/2 hours after I had arrived there I was back on the to Louisiana. If you are faced with a similar situation please ask for this TEAM. Thanks again Kevin and Phillip. Jeff More

Transmission Service Bullitin for the TCM-Fantastic service I made an appointment to have the S.B. effected and due to living 90 miles away was provided a vehicle to conduct the many errands that we do when we I made an appointment to have the S.B. effected and due to living 90 miles away was provided a vehicle to conduct the many errands that we do when we get to the city. I know that the 'loaner' came out of Kevin's pocket. The TCM fix was not successful and we had to return a week later. Since the work to fix the problem required a longer time period, Kevin Ortiz did "back flips" to get us a car for the three days required. Our car was ready on time when we returned and both times Kevin helped us transfer our things. He was more than courteous and helpful--He was concerned that our car get repaired and that our other needs be met. I could not ask for any better service. More