Ken Stoepel Ford - Service Center

July 4th weekend and got us back on the road in 2 hours! Hats off to Ken Stoepel Ford. My husband and I were pulling our 5th wheel to Kerrville and all of sudden the hose that goes to the turbo blew. It is Hats off to Ken Stoepel Ford. My husband and I were pulling our 5th wheel to Kerrville and all of sudden the hose that goes to the turbo blew. It is almost noon and a 4th of July holiday. I called Stoepel Ford in Kerrville, Texas and spoke to Tommy Terrell. He told us to park our RV and bring in our truck and he would took care of us. We were prepared to rent a car and stay a couple more days. As soon as we pulled into the service bay Tommy met us and within 5 minutes he had given our truck to Phillip to repair. When Tommy came to update us we told him we hadn’t eaten. He said, let me have our driver (Lou) take you to find something to eat. Within 15 minutes we were at a great place to eat. We ate and Lou picked us up and our truck was ready. Now how is that or service? Thank you Tommy, Philip and Lou. More

Got me back on the road in no time! I am so thankful for Ken Stoepel Ford. We were in the process of moving from El Paso to Louisiana, and my Ford Explorer broke down near Kerrville, TX. I am so thankful for Ken Stoepel Ford. We were in the process of moving from El Paso to Louisiana, and my Ford Explorer broke down near Kerrville, TX. Kevin Ortiz the service advisor was quick to get my car fixed and get me and my two young children back on the road! Thank you Kevin More

Grateful for everything! I was devastated to learn the amount that I would have to pay on car repairs. I spoke with Mr. Smith, Service Manager, who was very kind and helpful. I was devastated to learn the amount that I would have to pay on car repairs. I spoke with Mr. Smith, Service Manager, who was very kind and helpful. I explained my financial situation and immediate struggle to Mr. Smith, who then waived the amount. Kevin Ortiz ensured car repairs and explained the issues in a way I could understand. These two gentlemen are truly amazing! Some day soon, God willing, I will be able to pay it forward (at Ken Stoepel Ford) and do for others what Mr. Smith and Mr. Ortiz have done for me. More

Recall On Ford 2004 Ford Ranger From the conversation on the phone to the dropping off to picking it up it was the best experience I have ever had with a gentleman named Kevin Ortiz From the conversation on the phone to the dropping off to picking it up it was the best experience I have ever had with a gentleman named Kevin Ortiz at Ken Stoepel Ford or for that matter about any place I've ever dealt with. More

Recall Been a customer of Stoepel for many years. Called about a recall on airbags mentioned on TV, but found out about another recall needed attention. Mr Been a customer of Stoepel for many years. Called about a recall on airbags mentioned on TV, but found out about another recall needed attention. Mr. Ortiz explained to me that I should wait until a letter is sent that will show airbags need replacing; however, he recommended getting the fuel tank issue taken care of. Mr. Ortiz was very friendly and I was very satisfied with his explanation of what had been done. More

Professional & Good Service There is no better way to express my appreciation than to let everyone know how much I appreciated the professional help of a Service Representative, There is no better way to express my appreciation than to let everyone know how much I appreciated the professional help of a Service Representative, Cameron Ulanday. He understood my problem and handled the situation with ease and was very capable in every way. He kept me informed and helped me to remain calm and at ease knowing that he and his team would handle my issue with my Lincoln. Customers will return to this dealership, as long as they hire people like Cameron. We have been Ford/Lincoln buyers for over 45 years and when you are a senior citizen you want to rely on the best because with less stress the happier everyone will be when it comes to having your car run smoothly. Thank you so much! Let me add that you can count on the Service Dept AND the Quick Lane team to be there for you! More

Outstanding customer service Kevin Ortiz provided outstanding customer service through the entire experience. Even when additional issues arose, he made sure that everything work Kevin Ortiz provided outstanding customer service through the entire experience. Even when additional issues arose, he made sure that everything worked for my convenience. Felt great to get such wonderful customer service. More

Kevin Ortiz, Service Advisor Kevin and the crew in the service dept were greatly helpful in getting my truck serviced and ready to go in the same day. the part they needed was lat Kevin and the crew in the service dept were greatly helpful in getting my truck serviced and ready to go in the same day. the part they needed was late in getting to the dealership. They worked around that and got my truck out the same day. Great service experience. More