Kendall Ford of Anchorage

I had the greatest experience with Kendall Ford! I have serious anxiety when it comes to big purchases and pushy sales-people, so I went in with my guard up, ready to turn tail at a moments notice. I have serious anxiety when it comes to big purchases and pushy sales-people, so I went in with my guard up, ready to turn tail at a moments notice. My experience there changed my perception of dealerships forever. Their sales manager Adam made me feel comfortable, was clearly interested in what my needs were, and in finding the right fit. I came back in several times before making a decision and was surprised to find that another sales person Michael was just as patient and interested without making me feel like a piece of meat they were tearing apart for a profit. I found the entire process to be super easy, and I can't express enough gratitude to the staff at Kendall, but especially to the two of them for changing my perception of the car buying process. Thank you Adam and Michael for giving me the confidence and peace of mind I needed to finally make that commitment! I couldn't be happier. More

Over the past few months, I had been watching the inventory at Kendall Ford here in Anchorage. I had my eye on a F-150 and a Toyota Tacoma. When I arrived at the lot, Adam, the Sales Manager, came ou inventory at Kendall Ford here in Anchorage. I had my eye on a F-150 and a Toyota Tacoma. When I arrived at the lot, Adam, the Sales Manager, came outside and greeted me, which was a kind gesture. I discussed what I was looking for with Adam and he introduced me to Vember, the Sales Professional. Vember showed me a few pickups, to give me an idea of what my options were. I did not want to feel pressured into going astray from my budget, and I discussed this with Vember and Adam. They were understanding and gave me time to walk the lot and think my decision through, before committing to the F-150. This made me feel more comfortable with my decision. Adam and Jordan both helped guided me through the process. They did an excellent job. Jordan helped get me financing and on an affordable monthly payment. If you are looking for a dealership that will answer your questions, listen to your concerns, and will give you time to decide, without feeling pressure, then go to Kendall Ford. They are there to help make purchasing a new vehicle exciting and stress free. Thanks again guys, for helping me purchase my new pickup! Being able to tow heavier loads and having the full-size bed in the F-150, were my selling factors. The V-6 Engine is great for gas mileage, especially since my previous daily driver was only getting 10-12 mpg. More

Jomarie Sila saved my entire week by going above and beyond. There wa an issue in the service dept but made up for it so that we are all happy. Thank you to Jomarie! beyond. There wa an issue in the service dept but made up for it so that we are all happy. Thank you to Jomarie! More

Very friendly and knowledgeable.It was fast and comfortable Thank you Jo and Kimberly! I really like the tuck 😃 comfortable Thank you Jo and Kimberly! I really like the tuck 😃 More

Excellent teamwork and a comfortable, relaxed buying process. John, Jo, and Rachael were incredible in getting a fair offer and making the financials process smooth and clearly spelled out. I would process. John, Jo, and Rachael were incredible in getting a fair offer and making the financials process smooth and clearly spelled out. I would definitely recommend and will be comfortable doing business with them again. More

Kimberley who was shadowed by Conner were very helpful and knowledgeable about the vehicles we were interested in (Ford Explorers). We ended up leaving very happy and satisfied with our purchase and woul and knowledgeable about the vehicles we were interested in (Ford Explorers). We ended up leaving very happy and satisfied with our purchase and would easily recommend Kendall Ford of anchorage, as well as Kimberley and Conner for assisting you with your vehicle needs. Side note, their finance department will try every possible option for you that they can. 5/5 would buy again. More

A very professional Company that takes care of the customer, my wife and I felt comfortable and at ease. The Salesman was knowledgeable and not pushy, his knowledge of the F250 we were interested in w customer, my wife and I felt comfortable and at ease. The Salesman was knowledgeable and not pushy, his knowledge of the F250 we were interested in was very evident and again made us feel that thru his actions Kendall Ford of Anchorage was there to help us buy the vehicle we wanted. More

We dropped my explorer off to diagnose an airbag light off Tuesday for an appointment of 7am. It did not get looked at Tuesday, Wednesday, or Thursday. I called to ask for an update each night since kenda off Tuesday for an appointment of 7am. It did not get looked at Tuesday, Wednesday, or Thursday. I called to ask for an update each night since kendall ford can't be bothered to reach out before 7pm on their own. I've heard every excuse under the sun for why they can't get it looked at for 3 full business days. my favorite is that they lost power for a few hours and can't guarantee that they can get a diagnostic done by the end of the week since they don't have the air compressor operating yet. Last time I checked, Air was not a requirement to hook a scan tool up to OBD2. Nor is it a requirement to repair a vehicle period. I find it impossible to believe that the mechanics at kendall ford don't have hand tools to complete jobs, but at this point it would not surprise me. There are also multiple recalls that have not been completed since we were "in line for the electrician." I was hoping to get it looked at prior to me leaving the area for a few months. now I have to make the determination of do I trust to have my family in a vehicle where the airbags may not work in the event of an accident while I'm gone. this business is horrendous and should not be allowed to operate any longer. I will be filing a BBB complaint as well as a complaint with Ford corporate so they understand the monopoly this disaster of a dealership has for ford's in the local area. I am seriously considering trading in my Ford for anything that kendall cannot touch for the remainder of my time in alaska. I pray that one day kendall ford has competition in the area someday. More

I have had my heater core need replacement 3 times in 5 years and it's needing replacement again. I am going to a real mechanic shop this time. This is a ford representative that takes absolutely no respon years and it's needing replacement again. I am going to a real mechanic shop this time. This is a ford representative that takes absolutely no responsibility for either installing faulty parts or installing the parts incorrectly. Pathetic excuse for costomer service. More