A MUST-READ REVIEW!!!! BEWARE OF KENDALL FORD OG ANCHORAGE!!!! YOU HAVE BEEN WARNED!! We bought a brand-new ford in May of 2019, it only had 35 miles on it. We had an auto start put on that October and had the alignment checked due to it not driving correct. Well about a month passed and the truck started acting out again and driving all over the road. We then had the oil changed and a diagnostic report ran on the truck. We were told that it was out of align again and that the differential was leaking. So, we then tried to make an appointment with Kendall Ford for the truck. It took us 4 months to get an appointment. When we finally got into ford, we talked to them about what was going on with the truck. After a day they called us and told us the truck was in perfect shape and we picked it up (Friday). We called again right after getting it and told them something was wrong with this truck and the alignment. So that Monday we took the truck back to Kendall ford. After a few hours ford called us and told us that the truck was badly out of align and need cams to fix the alignment, which was an aftermarket add on part. We told them to order the cams. We were also informed that we would have to pay for the cams, even though it should be covered under the warranty, but since the truck was past the miles it wasn’t covered. If we hadn’t had to wait 4 months to get it ford it would have been covered. So, Kendall agreed to pay for the alignment after I went and talked to them and told them I was very disappointed (after they accused us of hitting something to get the truck that out of align). They paid for the cams and the front-end alignment. We were told they didn’t have time to look at the 4-wheel drive. We took the truck home and still noticed that the truck was still pulling to one side and not any better. Ford told us to bring it back and we did, they found nothing wrong, they told us to drive it for a while and see if it changes. They found nothing wrong with the 4-wheel drive (we don’t know if they even looked). The 4-wheel drive has been grinding and makes horrible noise and a new truck should not sound that way. Now since the cams have been on and its winter the turn radius on our truck is horrible, I can’t even park, it just doesn’t turn, and it locks up so you can’t turn.
Well it’s been a few months and before I had time to call Kendall about the 4-wheel drive grinding and the turn radius on the truck, Tuesday, Dec 1,2020 I had an accident and messed up the whole front end. So, it’s at the body shop. This is where it gets sketchy and worrisome from what the body shop mechanic found. The body shop mechanic called my husband and told him all that was going on and all his findings. My husband called me, and I called the ford motor company in the lower 48. The guy I talked to said our truck only had a recall on the vehicle history. He emailed it to me, and I printed it out to take to ford. We drove to the body shop and talked to the mechanic. He asked us if the truck had any prior accidents. We told him we bought it brand new. We found out that:
-the hood is not insulated
- the hood is not painted, and neither is the fenders
-the air box assembly has been taken off prior to the accident
-the radiator has been taken out before
-all these bolts look like have been tampered with prior to the accident
Now I don’t know about you, but these don’t seem right to us. The mechanic said that none of these things should have been tampered with on a brand-new truck or vehicle. So, we got his notes and went to Kendall Ford. There we talked to Jeff Toth, the main guy at Kendall Ford (he’s from NY). We voiced our concerns and we talked. We got a report of all the things done to our truck by Kendall. This is what we were told by Jeff Toth:
-I didn’t know truck hoods were supposed to be insulted (he had no clue)
-he told us that sometimes they take things out of the truck to add new things or fix things (like the radiator, why would you take that out?? He didn’t know, no straight answer)
-if they must remove or mess with things if its under a certain amount of money it doesn’t have to be reported to the vin # (the tampered bolts under our hood)
-he told us that if Kendall pays for something on your truck (our cams for the alignment was paid for by Kendall) that they (Kendall) don’t have to report that to the vin # because Kendall paid for it. What? That can’t be correct, sounds fishy
-he told us that they could look at our 4-wheel drive but that since we wrecked the truck, they cannot fix the alignment or mess with the cams to fix it
- he told us that the people at the ford motor company have no idea what they are talking about and that their reports are wrong.
Well after talking to Jeff Toth we still don’t have the answers to why out trucks bolts under the hood have been tampered with (that’s what the body shop mechanic said). We have no way of knowing what else is going on with our truck. If we can’t get the answers, we deserve we have no choice but to get a lawyer and try to figure things out. Don’t buy from Kendall Ford of Anchorage they are only out for the money and have no idea what’s going to with their vehicles. They are very shady. We got the run around for months on our alignment and it’s still not right. Please I urge you to go look somewhere else other than Kendall Ford. I’m not done yet!