Kendall Ford of Anchorage

On short notice, Ann fit me in for an oil change and made an appointment the next day for the 100,000 mile service. This saved me tons of time and logistics since I live in Fairbanks. Ann was knowledgeable a an appointment the next day for the 100,000 mile service. This saved me tons of time and logistics since I live in Fairbanks. Ann was knowledgeable and provided superior service. Thank you Ann. More

This is the worst service department in all of Anchorage! These other good reviews are lies. My son took his car in for recall work and had to call them at 5:30 to see if it was done. They had the nerve to These other good reviews are lies. My son took his car in for recall work and had to call them at 5:30 to see if it was done. They had the nerve to say their tech left his paperwork and keys locked in his tool box. I hope this tech is fired tomorrow! Customer service sucks!! More

gary stevens help me out and did a very professional job. mr gary stevens was very helpful and he deserve an a+ gary was very helpful and im going sen d my friends his way for sure tks gary gary stevens was very helpful and he deserve an a+ gary was very helpful and im going sen d my friends his way for sure tks gary More

Great shopping experience If you are in the market for a new or used vehicle go see John Croffut! Thanks for helping us find that perfect truck John! If you are in the market for a new or used vehicle go see John Croffut! Thanks for helping us find that perfect truck John! More

Good car sales experience A good car sales experience is a rarity in my book. My husband was in the market for a new truck. We worked with Brian Charles, test drove a couple of A good car sales experience is a rarity in my book. My husband was in the market for a new truck. We worked with Brian Charles, test drove a couple of models and ended up finding something that was a good fit. Brian was very patient and helpful. He answered all our questions about the truck's features and handled the negotiation in a straight-forward and professional manner. This was our 2nd car from Kendall Ford and is most likely not our last from there. More

Kendall would rather loose a sell then give fair market value for a trade in. They think they have a monopoly on the Anchorage market, I'll just travel to Fairbanks. value for a trade in. They think they have a monopoly on the Anchorage market, I'll just travel to Fairbanks. More

Had a great experience working with my sales representative he was friendly and patient. He gave me the time of day compared to other dealerships representative he was friendly and patient. He gave me the time of day compared to other dealerships More

Service department couldn't do 90 minutes of work in 9 hours I live an hour away, travel for work frequently, and made an appointment for a RECALL on my car. Kendall told me their soonest availability was 8 week I live an hour away, travel for work frequently, and made an appointment for a RECALL on my car. Kendall told me their soonest availability was 8 weeks out for this work to happen. I shifted my work schedule around and made sure I was in town and able to accomplish this. Fast forward 8 weeks. I dropped my car off for it's appointment at 9 A.M. today. I call 6 hours later to see the status of my car, thinking maybe they misheard my phone # since they said it was at most 90 minutes worth of work. Just got told it MIGHT be able to get done today, by 6 P.M. That doesn't work for me, so I cancelled. Haley Jackson, the service rep, seemed all to happy to hear that as the outcome. No apologies or explanations offered other than "there was someone in front of you". Again, this was an appointment with 8 weeks of lead time. When I picked up my keys, she said nothing. Maybe I'm crazy, but when I drop a vehicle off for an appointment as early as possible, I don't anticipate 90 minutes of work taking literally 9 hours, with ZERO regard to the customer's schedule or needs. The recall work was never completed, so I guess I'll have to give them another full day of my time to (possibly) accomplish this 90 minute task. More

Easy and rewarding Bought my new (to me) 2011 GMC Sierra in August after working with a great crew of salesmen. John Croffutt worked diligently and effectively to get to Bought my new (to me) 2011 GMC Sierra in August after working with a great crew of salesmen. John Croffutt worked diligently and effectively to get to a price I could accept. Never felt pressured or hurried. Kendall's 3 day return policy gives a sense of reassurance and I took advantage to return my 1st purchase (dual pipes are louder on the road than in town if you are not a teenager!) without any difficulty. I would recommend Kendall and John without reservation. Thanks to all. More

Repair I bought a Explorer back in 2011, I have used theri service since then, now Im trying to get service -repair work done and they cannot get me in till I bought a Explorer back in 2011, I have used theri service since then, now Im trying to get service -repair work done and they cannot get me in till October 14th, is that poor service or they don't care anymore about their customers!! More