Kendall Ford of Eugene

No one listens Took my diesel truck for some work. Request a new fuel filter and the fuel bowl heater checked to see if working or not, if not replace heater...quote Took my diesel truck for some work. Request a new fuel filter and the fuel bowl heater checked to see if working or not, if not replace heater...quote was 345.00..they had it three days no work done. Monday I call to check and the tech wants to check glow plugs for $500... I ask did you do the filter , he said no.....no one listens to the customer, or the write up...finally I picked up finished rig....bill was double the cost...paid and left....why don’t anyone listen anymore... More

Stealth service They move and didnt tell anyone. The appointment scheduler failed to mention they moved the service dept. Now it is small area with no system for wait They move and didnt tell anyone. The appointment scheduler failed to mention they moved the service dept. Now it is small area with no system for waiting for a service rep. Took 15 minutes to speak to a rep. Service manager did Not seem to care at all what was going on. More

Kendall Ford is accommodating When I took my Ford 250 diesel in with a power and vibration problem, they correctly diagnosed the problem . They bent over backwards to meet my need When I took my Ford 250 diesel in with a power and vibration problem, they correctly diagnosed the problem . They bent over backwards to meet my needs, matching the price of another shop and working to repair the truck in a tight timeframe. I sincerely appreciate their efforts. My truck now runs and hauls like new! More

Techs are pros- Advisors... I have had some great advisors at Kendall, I have had "meh" advisors and this time, we had a bad one. To me a service advisor should call you back lik I have had some great advisors at Kendall, I have had "meh" advisors and this time, we had a bad one. To me a service advisor should call you back like they say they will, or at least return a call. Glenn Armstrong didn't return a single phone call and only called me once he realized there were issues with our warranty that he needed help from me to fix. Amy, the service "liaison", on the other hand saved the day. More

Service Department I worked with Wayne Carpenter. And he was very helpful in getting my car in and had it done in one hour. I like having one person I can count on if ne I worked with Wayne Carpenter. And he was very helpful in getting my car in and had it done in one hour. I like having one person I can count on if necessary. More

Fantastic I just purchased a vehicle from Kendall Ford and the experience was nothing less that fantastic. Highly recommend and will definitely go back when lo I just purchased a vehicle from Kendall Ford and the experience was nothing less that fantastic. Highly recommend and will definitely go back when looking to purchase another vehicle. Salesperson was very friendly and made the sale a breeze, same can be said about finance manager. I've bought several Ford vehicles from dealers in Portland but the drive to Eugene was worth my time. Thanks for being honest and fair. More

Friendly and respectable, made buying my Edge a pleasure. My recent purchase of a new 2017 Ford Edge SEL, was actually easy & a pleasure. James Kirk is my salesman & he is as professional, polite & personabl My recent purchase of a new 2017 Ford Edge SEL, was actually easy & a pleasure. James Kirk is my salesman & he is as professional, polite & personable as could be. James Kirk did what he said & said what he did, a new experience for me in car sales people. Also Randy Fisher, the "finance man", the guy that is usually a PITA, was also very polite & did present the typical "extras" to buy, but he did it very politely. Would I buy again from Kendall Ford, Yes, in a heartbeat. More

Second Vehicle Bought Here Great customer service with little to no pressure. Sales team and finance was great. Perry was our salesman and worked with us for three days prior to Great customer service with little to no pressure. Sales team and finance was great. Perry was our salesman and worked with us for three days prior to purchasing a F-150. More

Warranty on 2016 Ford Explorer. I bought this 2016 Explorer used from Hertz car sales in Eugene, Or. 36,000 miles on it. It had a whine coming someplace in the drive train. Took it I bought this 2016 Explorer used from Hertz car sales in Eugene, Or. 36,000 miles on it. It had a whine coming someplace in the drive train. Took it to Kendal Ford (Eugene) to have it looked at. They told me it was still under warranty and they would take care of it. They did indeed! They ended up replacing the whole drive train! New transfer case, differential, and transmission. I couldn't believe it! They are very well trained mechanics. Very courteous. Very understanding, and very patient. Everybody was excellent from the manger/ representative, shop foreman and the mechanics. They gave me a brand new loaner car. Excellent experience. I highly recommend this Ford dealership for their service. It was under warranty, so I didn't cost me a dime. Hertz was also excellent in their part of all this More