Kendall Ford of Eugene

Great first time car buying experience Helpful staff and throughtful sales staff. They listened to our needs and worked to acheive a very reasonable deal. We were on the fence about purchas Helpful staff and throughtful sales staff. They listened to our needs and worked to acheive a very reasonable deal. We were on the fence about purchasing, but left with the car we wanted and at a good price. More

Excellent I just recently bought a new 2017 F-150 from Lisa at Kendall ford and it was literally the best experience I've ever had purchasing a vehicle, she gav I just recently bought a new 2017 F-150 from Lisa at Kendall ford and it was literally the best experience I've ever had purchasing a vehicle, she gave me what I thought was a great price for the new Truck and for my trade in and kept the payment exactly where I told her to be. Kendall just scored a new happy lifetime customer and thank u Lisa for making this process fun and not stressful! More

Happy and conflicted I recently bought the 2.5 Ford Escape s and I absolutely love it! I felt a little conflicted about my sales person and my financial guy. My sales pers I recently bought the 2.5 Ford Escape s and I absolutely love it! I felt a little conflicted about my sales person and my financial guy. My sales person helped me out of my Honda CR-V which was in a accident that I didn't know about and had lost its value so I was told. They said I couldn't buy a used car because I had no money down and would have to pay off the loan. Buying a new car was the only way to fix this? That wasn't really my issue at all I just feel like I was being judged on my appearance and how tired I was (I work in construction). The new car wasn't even explained to me or really even 'sold' to me. I had to do all my research my self. I decided to go ahead with it amyways because I did like the car and really wasn't that different from my CRV. The only thing I really didn't like was when I decided to wait one more day which I did still plan on buying the car it's just my fiancé didn't like how I said I felt with the salesperson or financial person. I felt very judged and bullied into a situation. I wouldn't judge Kendal Ford as a whole and I'll definitely take my car to get worked on there and move the Escape. Maybe I wish they could have offered to have the windows tinted or something also so weird. More

Enjoyable experience My experience with Kendall Ford was an enjoyable experience. My salesman Bryce York was very attentive to my needs in a new F350 Ford. I want an a cer My experience with Kendall Ford was an enjoyable experience. My salesman Bryce York was very attentive to my needs in a new F350 Ford. I want an a certain color and package and Bryce worked very hard to find me the exact truck I needed and in a very short time. I was almost going to settle 4 another model but Bryce continued while showing me other models to locate exactly what I wanted. I appreciate his hard work an effort to fulfill my needs. I would recommend going to Kendall Ford if you're in search of a new vehicle and look up Bryce York. More

Not even the bare minimum I went here back in April of 2016 because my car was having electrical problems. At first I was told it was going to be and easy fix and that it would I went here back in April of 2016 because my car was having electrical problems. At first I was told it was going to be and easy fix and that it would be done in two days. I called after two days come to find out they still needed to order my part, okay I could live with that. I called every day to check in and it constantly was one thing after another. I was never given a rental car since I was out of a car for a week. Then when I was given my car back they charged me for a key that would be a replica of my old key. I even stood there with my old key and the new one they gave me and come to find out they gave me a basic model of a key and not the fob key replica. (Big difference, one looks like a darn house key and the other has buttons on it, how is that a mix up?) so after my terrible experience I leave. Now in December same xxxx electrical problems. Not even a year later, so now that I've moved two hours away from their dealership I have to call and send my records of what they did to my new dealership. I've tried calling twice today and they haven't called me back. Mind you once in the mornnng and now after 5pm. I can't believe after a week of not having a car and paying them 2000 to fix my car this is what I end up with. I would never recommend these people to anyone and I hope that my next call with them will finish this mess so I never have to deal with them again. For your own sanity go anywhere else but to Kendal ford of Eugene. Worst customer service and car service I've ever had to deal with. Sadly I have always been a die hard fan of my ford cars but I think the company needs to take a closer look at this business and see that these people are ruining their name. More

Great job The sales people worked tirelessly to insure I understood everything about the car and the contract.that I was comfortable with the terms of the deal. The sales people worked tirelessly to insure I understood everything about the car and the contract.that I was comfortable with the terms of the deal. More