Kendall Ford of Eugene

We received an online estimate for a Fusion Hybrid that included an erroneous $2000 rebate. When the error was discovered, Kendall Ford immediately honored the estimate even though it meant they were sell included an erroneous $2000 rebate. When the error was discovered, Kendall Ford immediately honored the estimate even though it meant they were selling the car to us for less than they paid for it. Tim Gonyea spent about 6 hours with us over 3 days. He was well informed, never put any pressure on us, and was delighted when we got such a good deal. Cory Newport arranged for us to compare a Fusion Hybrid with a Camry Hybrid, and had both cars waiting for us. He was also very low key and never put any pressure on us to buy. Gary Newport was helpful in finding the color we wanted. The entire staff, including the boss, Steve Ruiz, at Kendall Ford was pleasant, attentive in the best of ways, professional, and gave us excellent service even though they all knew they were losing money on the deal. You can't ask for better than that. More

Jake was a great at working on getting me the most for my trade in and getting my payments down where I needed them to be. I had a great experience working with him. trade in and getting my payments down where I needed them to be. I had a great experience working with him. More

The salesperson was very helpful and wasn't pushy. They were very friendly and I would tell and have told lots of people about my experience at Kendall Ford. were very friendly and I would tell and have told lots of people about my experience at Kendall Ford. More

Historically I abhor dealing with dealers and especially their salesmen. Three years ago I met Brian Cox at Kendall Ford looking for a Sportrack. Even though I was somewhat rude to Brian(I expected a bad ex their salesmen. Three years ago I met Brian Cox at Kendall Ford looking for a Sportrack. Even though I was somewhat rude to Brian(I expected a bad experience), he kept his cool, listened well and showed me that he and the group at Kendall were completely different from previous experiences. This November I came back to trade into a F150 and I got the same oustanding treatment from Brian, his mgr, service and parts dept, and finance just like the last time. This is unique for me to have a great experience purchasing a vehicle. This has to come from top management on down and I appreciate that. BTW, I live in Hillsboro, but chose to drive down to Eugene because this matters to me greatly. I'll be seeing Brian and Kendall Ford again soon. -Tim Akers More

We came to the Ford dealership again after seeing a Honda Pilot (which is what we wanted) on line. We did not like that Pilot in person but the very next morning they called us with a newly traded in Pilot Pilot (which is what we wanted) on line. We did not like that Pilot in person but the very next morning they called us with a newly traded in Pilot and we jumped on it. I told Brian that out of the few Pilot's we were considering, the one they had would be ideal but we couldnt do payments. They found a way for us to do it and at 2.9%! We are extatic : ) Brian is still alwyas willing to help us out and will be our daleman in the future More

Working with Howard was a pleasure, he is not like the stereotype car salesman, he listened to what I wanted and ordered that extact truck. The process was easy and painless. stereotype car salesman, he listened to what I wanted and ordered that extact truck. The process was easy and painless. More

Keith Herchberger and the Kendall dealership has been the best experience I ever had with purchasing new vehicles. We purchased 20 cars in 2011 and we plan to buy more in 2012 from Keith. Not only have we ex best experience I ever had with purchasing new vehicles. We purchased 20 cars in 2011 and we plan to buy more in 2012 from Keith. Not only have we experienced excellent service on the sales side of things but we have been very impressed with the service department as well. I feel you could offer seminars to other dealers on how to improve their service departments. I will only bring my vehicle to you - I just don't trust other dealers. More

We ONLY deal with Kendall Ford, specifically Dave Donaldson for all of our new vehicle purchases. We have a fleet of 70+ vehicles with the majority (90+%) coming from Kendall Ford. We don't wheel a Donaldson for all of our new vehicle purchases. We have a fleet of 70+ vehicles with the majority (90+%) coming from Kendall Ford. We don't wheel and deal, Dave knows our needs and can handle the majority of a purchase via email. Care free, easy and honest is what you get from Dave Donaldson. I would recommend him to anyone making a new car purchase, and certainly to handle any fleet needs. More

The Kendall Ford Fleet Department does great job for us and the citizens of Lane County. We are required by law to bid all vehicle purchases, the Fleet Department bids are extremely competitive, keeping o and the citizens of Lane County. We are required by law to bid all vehicle purchases, the Fleet Department bids are extremely competitive, keeping our money in Lane County. Even when another dealership wins a bid, the Kendall dealerships handle our warranty repairs in a professional manner. Lane County is lucky to have the Kendall Auto Group located in Eugene. More

Dave Donaldson was great when we bought our new Ford Transit Connect. While I'm drawing a blank on their F&I person, we found that part of the process to be excellent as well. We were funded and on our Transit Connect. While I'm drawing a blank on their F&I person, we found that part of the process to be excellent as well. We were funded and on our way in no time! Though we've only had a limited experience so far with the service team, the couple of times we've had the rig in, all work was done as specified and in a timely manner. Bravo! More