Kendall Ford of Wasilla

The level of arrogance and incompetence was shocking. They have cornered the market in Alaska and with that have forgotten what customer service is. They make promises they can't keep and forget they' They have cornered the market in Alaska and with that have forgotten what customer service is. They make promises they can't keep and forget they've made. I have purchased A LOT of vehicles throughout my life, only one was from Kendall, and it will be my last. It was a brand new F-150 in 2018, spent as much time in the shop as it did in my driveway. Couldn't reliably depend on it, and with no rental or loaner vehicles available, we demanded that Kendall purchase the truck back from us. Each time the repairs taking longer and longer, almost like their service department was almost as incompetent as the sales, accounting and the management staff. Communication doesn't exist and the service managers are completely overwhelmed and unable to properly do their job. It was quite pathetic to witness. They sell a bad product that they also can't fix properly, and then act as if they're doing you a favor. More

Absolutely horrible. I’ve made numerous phone calls to schedule service and still haven’t been able to get a human on the line. Left a voicemail 3 times and no one ever called me back. As they’re the only schedule service and still haven’t been able to get a human on the line. Left a voicemail 3 times and no one ever called me back. As they’re the only ford dealers in the area, I’m done with buying ford More

Bob went out of his way to accommodate our needs. Will definitely buy my next car from bob and the team at Kendall Ford in wasilla. definitely buy my next car from bob and the team at Kendall Ford in wasilla. More

Wow. Difficult to describe entire experience here. I bought a new Ford Escort in 1990 and it required repair after a couple months. Ignition switch failed and couldn't start vehicle. Car came loose from bought a new Ford Escort in 1990 and it required repair after a couple months. Ignition switch failed and couldn't start vehicle. Car came loose from tow truck and was wrecked. Waited months for repairs. Promised myself I would never patronize Ford again. April 2021 I tried again. Same crappy service. If you're not prepared to drop 50k for a new vehicle stay away. More

Donovan was amazing and very patient with us on deciding on a truck. The financing was a little slow but that was due to being short handed and being later in the day. This is the second vehicle we have bou on a truck. The financing was a little slow but that was due to being short handed and being later in the day. This is the second vehicle we have bought from Kendall and will go back and recommend Donovan to all our friends and family More

service department is the worst. I called to schedule an oil change and I was told the best thing to do is walk in first thing in the morning. I showed up at 8:00 and was told they can't do it while I wait oil change and I was told the best thing to do is walk in first thing in the morning. I showed up at 8:00 and was told they can't do it while I waited but I could leave my truck and maybe they would get to it today. I was then told I could schedule an appointment two weeks out, for an oil change. What is the point of having an "express" oil center if you can't get car in. I kept getting different stories from people behind the counter. Bottom line they can't do anything. More

Never feel pressured, always allowed to just look around. When I know what I'm looking for, super reliable on finding my vehicle of choice! When I know what I'm looking for, super reliable on finding my vehicle of choice! More

Service dept is horrible. Was 2nd in line for express lane. 90 minutes later 2nd in behind a different vehicle. Went to Wasilla lube. Quick lane. 90 minutes later 2nd in behind a different vehicle. Went to Wasilla lube. Quick More

Great Staff The whole staff has been great over the years, but recently Brittanie Hale has been my service advisor.She is professional and very friendly and makes The whole staff has been great over the years, but recently Brittanie Hale has been my service advisor.She is professional and very friendly and makes the experience less stressful. More

Sales Horrible Service! we went in on Sunday 5/17/20 and it is now wednesday and still have not heard from them about our deal. We took our trade in to Alas Horrible Service! we went in on Sunday 5/17/20 and it is now wednesday and still have not heard from them about our deal. We took our trade in to Alaska Sales and service on Tuesday and we left there the same day with the vehicle we wanted! horrible communication and have become super lazy. Not willing to work with people that dont qualify for Ford Financial! Lost my service 100%.. More