I just moved to Eugene, and had to schedule my Honda Accord for its mileage maintenance check (October 13). As this was my first experience utilizing Kendall, I was nervous. However, your curbside service, by James Thomas, was top-drawer and impressive. What made it so nice, is, he did not know this was my first exposure to Kendall. He treated me with excellent customer service, explaining and attending to the service needs of my vehicle. While waiting in the lounge, he came back to find me, and explained what was going on, and also, what needed to be repaired. What pleased me most, is the associate (James) that "checked my vehicle in", also, "checked my vehicle out" when the service was complete. This is key to me, as he did not need to review my file, and left me feeling confident that everything was handled appropriately.
Your scheduling staff are also very efficient and friendly. I definitely had a good experience with Kendall. When I need a new car, which will be soon, I will shop here first. Thank you,
Satisfied Honda Customer, Darlene Stiles.