Kendall Lexus of Eugene

I paid $1,500 for repairs on my LS and although it was a great running car when I brought it in, they damaged the starter leaving the car inoperable. They then had it towed to my house and won’t return my c great running car when I brought it in, they damaged the starter leaving the car inoperable. They then had it towed to my house and won’t return my calls or explain what’s going on. I can’t imagine dealing with such incompetence and lack of communication at a Kia dealership, and Lexus claims to warranty any OEM parts they install. Unfortunately Kendall Lexus doesn’t seem concerned with the reputation of Lexus vehicles. I wouldn’t recommend having them change my oil. They might return it in pieces and take no responsibility. More

Waiting 5 months for key fob. Call them "You will have to call Lexus, we are just the dealership" "You signed a document that said you would get it in the summer, and so maybe yo Call them "You will have to call Lexus, we are just the dealership" "You signed a document that said you would get it in the summer, and so maybe you will get one in July" So warning if you buy a new car, insist on fob up front, better still , dont buy a Lexus. More

I recently completed a survey for Kendall Lexus Eugene OR for service visit and I checked off the wrong box which Should have been all 5’s instead of 1’s can be corrected Thanks Trond Arnesen arnesen4 for service visit and I checked off the wrong box which Should have been all 5’s instead of 1’s can be corrected Thanks Trond Arnesen arnesen4@me.com More

It was great for both my 15000 mi service and my recent detailing, you did an excellent job‼️ Melissa Hess dealt with me both times and she’s very customer oriented, professional, knows her stuff and shoul detailing, you did an excellent job‼️ Melissa Hess dealt with me both times and she’s very customer oriented, professional, knows her stuff and should be highly commended! On a scale from 1 to 10, I’d give her a 20‼️‼️😁 More

Kendall Lexus of Eugene has excellent customer service, even on something as small as the purchase of a water bottle! I went in to buy a Lexus water bottle for my Dad who owns a Lexus and is always drinkin even on something as small as the purchase of a water bottle! I went in to buy a Lexus water bottle for my Dad who owns a Lexus and is always drinking out of those horrible for the environment disposable ones. When I got there, the the gift shop area was closed. When I came back a second time and they were also closed, the sales people trusted me to take the water bottle and call to pay later. When I called to pay, the manager ended up comping it to me for my troubles. Great customer service! Thank you Kendall Lexus of Eugene! More

Great service personel Many thanks to Becky and Chelsea in the service department. They were very kind and considerate. I've been in twice in the last two weeks and watched Many thanks to Becky and Chelsea in the service department. They were very kind and considerate. I've been in twice in the last two weeks and watched Becky handle a very difficult, unreasonable customer the first time and a challenging situation the second time.. They were handled professionally and with patience. I had a pleasant wait while my car was being serviced. Comfortable seating/lots of reading material/ TV /wide variety of drinks, fresh cookies and all in temporary accommodations while remodeling. Kudos to the hard working women in the service dept at Lexus of Eugene.!! More

Bad customer service Called to make an appointment for service on an automobile I bought from this dealership. Drive in from out of town (60+ miles away) only to be told i Called to make an appointment for service on an automobile I bought from this dealership. Drive in from out of town (60+ miles away) only to be told it would be "a few hours" to complete a scheduled oil change as a part of the warranty I paid extra for. Thier reply is that they only have one technician working and he works on the cars in the order in which they come in. So WHAT THE HECK IS THE POINT OF AN APPOINTMENT TIME?! When I asked if I could have a loaner car I was denied because my car isn't a Lexus. I was then informed I could go across the street to the Toyota dealer to wait in their express lube line on a Saturday. While waiting in the waiting area I asked for the remote to watch TV, but the associate "had to" get cookies out first... Then when the TV is turned on I'm told there is only 3 channels to choose from and if that's OK, I said sure. Then she walks away with said remote, I guess I'm not trust worthy enough to use a remote on my own. I'm pissed! But feel stuck with no recourse. More