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Kendall Subaru of Eugene

Eugene, OR

4.9
456 Reviews

388 Goodpasture Island Road

Eugene, OR

97401

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Showing 456 reviews

May 01, 2021

We took our 2014 forester in because the drivers door wouldn’t open with the keyless entry, we were there for 4 hours and they said they couldn’t find anything wrong with it, my husband Gerald suggested More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 08, 2021 -

Kendall Subaru of Eugene responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kendall Subaru of Eugene!

April 30, 2021

Always top rated customer service whether you are buying a car or having it serviced. Had A/C part changed as per recall. No charge but still top customer service. More

by caddemd
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I am sorry but I don't remember the man's name.
May 04, 2021 -

Kendall Subaru of Eugene responded

Your wonderful feedback and rating mean a lot to us.

April 27, 2021

This has been my go to dealership since I purchased my Forester in 2015. The new location has been modernized for efficiency and that was great. You drive up, the door opens and you drive inside the build More

by dswan46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
New to Jody but happy to see my previous service advisor Brandon.
May 05, 2021 -

Kendall Subaru of Eugene responded

Hi Dswan46, we are very happy to have provided you with such a positive experience!

April 24, 2021

First time in New location, only visited the service area. Very nice and pleasant. I liked the drive in bays. Need better entry signage for new customers. More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SERV mgr
May 11, 2021 -

Kendall Subaru of Eugene responded

Ray, we are very happy we could provide you with a positive experience!

April 21, 2021

Staff was so helpful and friendly. From check-in to service I was treated kindly, updated on time and presented options in a professional and courteous matter. Highly recommend Kendall Subaru for all o More

by RDT2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach, Sheena, Matt
Apr 23, 2021 -

Kendall Subaru of Eugene responded

We're happy to hear you had such a positive experience with our team!

April 07, 2021

Service coordinator was exceptional. Knowledgeable, made me feel like he cared about me as well as my car, saw things through personally until the job was done, which took over a week while parts were order More

by Gerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Burns
Apr 08, 2021 -

Kendall Subaru of Eugene responded

Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!

Apr 08, 2021 -

Gerry responded

My advice: hang on to that service coordinator and have him train new ones.

February 24, 2021

Great people and service. Very professional, did the work that needed to be done and cost exactly what they told me it would cost. Very nice new building also. More

by coosbaytoday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan
Feb 24, 2021 -

Kendall Subaru of Eugene responded

Thank you so much for your positive comments about Kendall Subaru of Eugene!

February 19, 2021

I was so pleased with the quality of service that I received. My car is running like new! Thanks to Brandon for all of his help!! More

by hartsong1005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Feb 24, 2021 -

Kendall Subaru of Eugene responded

Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!

February 12, 2021

Great new location. Fast, courteous, efficient service. Like being able to drive inside to drop off my car. Miss the free coffee while waiting that was at the other location. More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager and courtesy van driver. I do not remember their names.
Feb 13, 2021 -

Kendall Subaru of Eugene responded

Hi Steve, we are very happy to have provided you with such a positive experience!

February 08, 2021

Always friendly and efficient. Love the new facility. Very spacious and well appointed waiting area. Excellent service and really fast turn around for service work. More

by karens57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Feb 10, 2021 -

Kendall Subaru of Eugene responded

Thank you so much for your feedback! We hope you have a great day!

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